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Bad Guy KolorBurst Cham - Joshua Coppens - Will not honor 7 day health guarantee

alfon76 said:
To the seller, all I can say is that issues can happen when shipping chameleons, and any reptile for that matter, but the important factor here is how you as a breeder/seller respond to those issues
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Not that I'm questioning you in anyway, but none of the condition that the animal is in is due to shipping.
A healthy animal will not look like that from shipping alone.
It was in that state prior to being shipped (which I'm shocked it didn't die in the first place), and it was shown although vaguely due to the picture quality that was shown that it appeared like that beforehand.
 
Mr. MacLean, I have to agree with you. But in my professional and personal experience anything can, and will happen. Instead of assuming the seller purposely sent unfit animals to Ms. Scarborough on purpose, I rather take a more neutral approach and still leave it open for a possible shipping issue. It means nothing anyway as they arrived in bad shape so even if it was a shipping issue it falls on the seller. I have been in a similar situation when a 100% healthy animal I shipped arrived in horrible shape. I paid for the animal to be shipped back and refunded the buyer for the animal and the return shipping cost. I will never know why the 1 animal (out of 3) arrived in bad shape but at least I did what any good seller/breeder needs to do. My animal recovered fine and is doing great now with a new owner. In the case of Ms. Scarborough's chameleons, they are not in good health and need to be replaced or refunded based on the seller's 7 day health guarantee.
 
Hi Dez,
I am with you on this. I was considering getting a couple chams from him. Now, after reading this, no way.....
Sorry you had to go through this.
 
And if they die in less than 7 days is it because she gets no refund because she didnt force feed them? Joshua you should be ashamed of yourself for even shipping those. Do the right thing or prepare for black listing.
 
alfon76 said:
I have been in a similar situation when a 100% healthy animal I shipped arrived in horrible shape.
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But I can't imagine any situation in which shipping could cause that much weight loss. There is no possible way that that animal looked 100% healthy 24 hours before the picture was taken. (Doesn't necessarily sound like you disagree with that, just adding my two cents).

If any animal in my care looked like that, the furthest thing from my mind would be to put my name on it and sell it. Inexcusable.

Noelle
 
Being a former Chameleon breeder. I would never have shipped those out in that condition. And you cannot just change your policy on the fly now that its not actually dead. It was near death when arrived not under weight.
 
When an ad states CHAMELEONS COME WITH LIVE ARRIVAL GUARANTEE AND 7 DAY HEALTH GUARANTEE!!!!!! and nothing more

It would be assumed that Health Guarantee would cover Health of the animal for 7 days. And if there was an issue, photos and maybe even a vet report could be provided to prof it was not 'all in the buyers head' as he seems to think my issue is.

KolorBurst chameleons has nowhere spelling out his "Health Guarantee" And did not Make it aware to me until the day after the chameleons arrived and I informed them of the health problems.

He can not point to his spelled out guarantee that was written and in place before the transaction and tell me 'look I clearly state in my health guarantee it only protects against death within 7 days and that you should have been well aware of this before purchasing.

I realize he has now changed his ad to states: CHAMELEONS COME WITH LIVE ARRIVAL GUARANTEE AND 7 DAY HEALTH GUARANTEE AGAINST DEATH!!!!!!


Ironically his Kolorburst Chameleons facebook page only states :

We specialize in captive breed Ambanja,Ambilobe,Nosy Be,Sambava and Hybrid breeds of Panther Chameleons .We take pride in the quality,health and outstanding colors our breeder Chameleons produce!
 
I think you are absolutely in the right, Dessirae, he didn't specify that his health guarantee meant anything other than what it states, a guarantee of health. Therefore, I think it is ridiculous of him to now pretend that it means anything other than that without having it explicitly expressed anywhere. The animals you have received are clearly not in health, and therefore you should be more than entitled to a refund.

At least we've been warned and anyone looking to buy a chameleon from them will know that they are dishonest and negligent in their care and customer service.
 
Those pictures are heartbreaking. The seller should be ashamed to have animals in that condition. I really hope this gets resolved, but that poor female looks horrible. I feel terrible for her.:(
 
Feel terrible for those babies. Thank you for providing such concise info with your dispute Dez. You are absolutely entitled. There is no possible way those Chams were in a condition to ship. Even a novice would know they were not healthy.

Also agree that the picture of the female is quite blurry and does not show any potential health problems clearly.

Good luck on getting this resolved. This community is obviously standing behind you. Why I love the herper hobby so much!
 
Fact 1. I told Dessirae (Dez) Scarborough that i realize the one chameleon is sick, it looked nowhere near as skinny when i shipped it. Fact 2. Out of over 100 Panther Chameleons ive never had a complaint or concern with the health of one ive sold. Fact number 3 is my policy has always been 7 days against death due to that i sell to many novice keepers and have no control of how they care for them. Fact 4 i told Dessirae (Dez) Scarborough that i would refund the money for the 1 sick female even though my guarantee is against death, I asked her to wait it out a week to see if she fattens up then i get a message from paypal trying to reverse the payment halfway through the week.Then 20 mins later a message from Dessirae (Dez) Scarborough saying she posted this thread slandering me, In the end i told her i would refund her money for the one she decided to act like a child and slander me on here and now will get nothing. I went as far as holding her shipment of the chams one more day so my hot packs could be delivered since the weather here in florida dropped in temp a few days before and i didnt want the chams to get cold. I emailed her before i shipped them to verify sex and she agreed to ship the 2 i sent.
 
KolorBurst Chameleons said:
Fact 1. I told Dessirae (Dez) Scarborough that i realize the one chameleon is sick, it looked nowhere near as skinny when i shipped it. Fact 2. Out of over 100 Panther Chameleons ive never had a complaint or concern with the health of one ive sold. Fact number 3 is my policy has always been 7 days against death due to that i sell to many novice keepers and have no control of how they care for them. Fact 4 i told Dessirae (Dez) Scarborough that i would refund the money for the 1 sick female even though my guarantee is against death, I asked her to wait it out a week to see if she fattens up then i get a message from paypal trying to reverse the payment halfway through the week.Then 20 mins later a message from Dessirae (Dez) Scarborough saying she posted this thread slandering me, In the end i told her i would refund her money for the one she decided to act like a child and slander me on here and now will get nothing. I went as far as holding her shipment of the chams one more day so my hot packs could be delivered since the weather here in florida dropped in temp a few days before and i didnt want the chams to get cold. I emailed her before i shipped them to verify sex and she agreed to ship the 2 i sent.
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Really!

You SHIPPED them that way, she didnt have them but few hours and noticed they were not right! Your guarantee means squat when you ship sick animals!
 
KolorBurst Chameleons said:
now will get nothing.
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Joshua, you are sickening, and a liar. The pictures she took say everything. I would not buy a lizard from you if it was the last lizard on earth.

Instead of manning up, you've spent the entire time trying to figure out how not to do the right thing and refund your buyer for those sad little lizards. Your word games with Paypal show what you really are, and I hope everyone who reads this thread will spread the word that you are not to be bought from.
 
Blah Blah Blah. like i said 20 mins before i packaged them i sent her pictures there is absolutely nothing wrong with the one and yes the other one looks sickly and like i told her id refund her money for that one and she agreed to wait a week to see if she got better. She started a issue with paypal and on here hence will get nothing. I could give one care less if you buy a cham from me i have over 100 satisfied buyers it will not effect me one bit that i am being slandered over 1 sick chameleon
 
KolorBurst Chameleons said:
Blah Blah Blah. like i said 20 mins before i packaged them i sent her pictures there is absolutely nothing wrong with the one and yes the other one looks sickly and like i told her id refund her money for that one and she agreed to wait a week to see if she got better. She started a issue with paypal and on here hence will get nothing. I could give one care less if you buy a cham from me i have over 100 satisfied buyers it will not effect me one bit that i am being slandered over 1 sick chameleon
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Your concern should not be with the previous happy customers but based on your attitude in this post you can expect to have quite a few less future customers....
 
KolorBurst Chameleons said:
Blah Blah Blah.
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Potential buyers, that is the answer you will receive from this seller if something goes wrong.
Your buyer did not defame you, you agreed that the lizard was so sick that you are saying now, she deserved a refund.
Then, when she chose to come here and tell the truth, you decided to take back the promised refund. Why? Because she was never going to get the refund anyway in my opinion. You have struggled mightily to not have to do the right thing.
 
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