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Bad Guy Mark/BoaMaster Cages

BoamasterBoa

Why some people have nothing better to do than to harass others when they have a complaint . Your boi vigilante handle says it all. Get a life! Mark ripped me off for 1200 dollars a couple of months ago and literally laughed at me when I told about his crappy busted up rack. I have received zero compensation from him. He told me an ever changing series of lies about when he was going to ship and when he finally did he snuck on an extra $150.00 which is the same amount he kept trying to raise the price AFTER I had paid him the agreed upon price,then he went ahead and over charged me which I made him refund me then I had to make him refund me the $150 on the shipping COD before I would accept the delivery which delayed the delivery for another week after I had already had a three week wait past his promised delivery date! When it arrived busted up and usable he blamed the shipper for his amateurish packing.He has never given me a dime or replacement.I had to hire someone locally to build a rack for the plastic tubs so QI could at least get the use of them out of the deal.
 
Did you contact him and send me pictures of the damage? You said he never did anything but you posted twice that "you made him refund you" this cost and that cost? Not sure what your saying?
 
Well there,s your side to that story
I never ripped this guy off
He ordered a custom sized rack non stock item
I shipped it to him freight
Ups freight damaged his unit
I offered to handle claim and make n ship a replacement unit
He said no I want a full complete refund including shipping
I said ship it back to me and I'll give you a refund minus shipping costs
Same as any other business
He said he didn't want to do that he'd burn it or something?
I left it alone
There you have it
The real truth
Now he wants to chime in how I screwed him
Blah blah blah n I'm a bad guy oh and a flake also
I've shipped over 300 orders since jan 1
Have a couple of them had issues sure
I fixed them even if i loose on them
That's how I keep 99% of the people happy
The 1% of these guys you ain't goin to make happy
No matter what
So I do the best I can with em n move on.
That's how I do business
Mark@ boamaster
 
Mark is a good guy. All my cages are great. I think this is a shipping problem. I've worked for shipping companies. Trust me nothing is handled with care.
 
boamaster said:
Well there,s your side to that story
I never ripped this guy off
He ordered a custom sized rack non stock item
I shipped it to him freight
Ups freight damaged his unit
I offered to handle claim and make n ship a replacement unit
He said no I want a full complete refund including shipping
I said ship it back to me and I'll give you a refund minus shipping costs
Same as any other business
He said he didn't want to do that he'd burn it or something?
I left it alone
There you have it
The real truth
Now he wants to chime in how I screwed him
Blah blah blah n I'm a bad guy oh and a flake also
I've shipped over 300 orders since jan 1
Have a couple of them had issues sure
I fixed them even if i loose on them
That's how I keep 99% of the people happy
The 1% of these guys you ain't goin to make happy
No matter what
So I do the best I can with em n move on.
That's how I do business
Mark@ boamaster
Click to expand...

That is not good business. Why should your customer be responsible for shipping? He had already spent a lot of money with you, yet you expect him to shell out more to cover shipping back a damaged product? Why should your customer be out ANY money? It is not any fault of his that the product was damaged. Not cool.
 
I offered replacing he refused
If u order from amazon or anywhere else
U don't like it send it back
If its broke they send ya a new one?
Simple




Same here
 
KelliH said:
That is not good business. Why should your customer be responsible for shipping? He had already spent a lot of money with you, yet you expect him to shell out more to cover shipping back a damaged product? Why should your customer be out ANY money? It is not any fault of his that the product was damaged. Not cool.
Click to expand...

Ive never bought from a company that pays return shipping before.

Newegg,ebay,amazon,walmart all require you to pay return shipping and if local to a depot return in person.

Customer paid to have it shipped, If dissatisfied and want refund have to pay to send it back.
 
To be honest though, I've never had a seller on eBay try to pull that on me when it's their mess up because it would end in a negative review.
 
Of course he doesn't understand what I'm talking about, then he would have to confront the truth. The refunds were for the TWO times he over charged me over what the agreed price was. I don't know if it was a STOCK item, it was the only item in the ad! What do you call that? OH yeah,I didn't send you any photos! What were those twelve photos that I sent certified mail? Figments of my imagination? You charged me almost twelve hundred dollars,Ihad to pay an additional five hundred to have a rack made for the tubs so that it wasn't a total loss! I thought that I was saving money on an inexpensive rack. I should have stuck with boaphile,but I went cheap because I was in need of ten cages NOW!
 
Why don't you just ignore me like before? Maybe you would like me to resend the photos and the ups driver signing off on the described damage, or how about some copies of our phone conversations with you lying your b~#^* off? Maybe that would jog your memory!
 
You know John, Mark has come on here explained his position and been professional about it. You have put him down, tried to spit on his reputation and have still not posted any evidence of the cages/racks in question. No one is going to pay for return shipping just because you were not happy. Now if it was not usable and you provided that documentation/photo's to Mark I bet the farm he would have not asked you to send anything back he would have just made you a new one out of his own pocket and shipped it out of his own pocket. But if you got and said no I don't like and this won't work why would you expect that! No one No were is going to do that period. If you look at the people that are standing up for Mark on here you have some great people in our community and your not going to find many people that are going to have a problem taking their word.

I wish you the best.
 
boamaster said:
I offered replacing he refused
If u order from amazon or anywhere else
U don't like it send it back
If its broke they send ya a new one?
Simple




Same here
Click to expand...


That's a pretty pathetic excuse. I don't think most people would mind paying $3-10 shipping a normal sized item back. How much does it cost to ship one of these back? Let's talk dollars. What kind of burden do you put on your buyers for YOUR mistake and faulty product?

I think this thread is fully justified. If unsuspecting customers are going to be lead to believe one thing, and then get stuck with a return shipping bill, this should be publically noted, ESPECIALLY since it's not addressed on his site or his return policy:

"CAGE DETAILS
Your enclosure/rack will be laser made.
It is a process that cuts/burns(vaporizes) the wood/plastic to the exact specifications.
You may experience a smokey residue on your product.
It easily wipes away with windex or simply green type products,
Also when you first open your items it may smell a little smokey, this goes away very quickly once wiped down.
Never have I had anyone want to send one back for these reasons."

"RETURN POLICY
I guarantee your cage to be as ordered and in perfect condition.
When your cage is ordered it cannot be cancelled or returned (no refund), because of labor and or design time and possibly materials ordered,that cannot be returned for your project.

We have an excellent background of referrals, and I will say “I do not believe that I have any unhappy customers” "
 
Nick, how is it Marks fault on the shipping company causing damage? How is that a faulty product? I do not understand that! We have 2 people here that are saying different things which is of course how it always is and i would say they both believe what they are saying but since we are all human it's always going to be from our own point of view. Now if you take the gentleman that started this thread that was send 2 and a half cages after he paid for 1 just because Mark wanted to make it right and didn't ask him to do anything he just did it on his own. He didn't ask for him to send anything back until after 3 attempts to make him happy didn't work he figured out that nothing was going to make him happy! With John we have him saying one thing without showing any evidence to back up his claim and Mark saying something else! So what do we do? Well i think most would look it at and say this. There are 2 people that are not happy and with one we know for sure Mark has done everything under the sun to make it right and has been told it's still not good enough, on the other we have a person saying something with no proof of it. Then we have Mark, been in business for years, goes to almost all the shows, sells thousands of racks and cages and keeps 99% of people happy and returning to him for cages............ I do not think this thread is justified but it's here and as I think we have seen the people that have been around a while are telling you that Mark is a GOOD GUY and should be given the benefit of the doubt.
 
Bryan, as far as I am concerned, John Farr doesn't need to provide proof to Mark because Mark did not request it. His reply was simply "I said ship it back to me and I'll give you a refund minus shipping costs."

I've seen Marks packing job first hand. I've seen photos on here of it. He can blame it on ups, that's fine. His faulty packing, UPS handles I poorly, who pays ... The customer. Sounds reasonable.
 
Your going by what was stated on here. We do not know what was requested or spoken about when their deal happen. My point it that if you take lets just estimate and this is not scientific in anyway, but lets say Mark sells 450 cages a month and another 50 racks so 500 pieces ordered and out of that 3 people are not happy. You are going to have that amount of people not happy if you told them rain was wet. At the end of the day Mark is a good guy and I think it's clear to everyone that is the case. We have some wanting more then the paid for and trying to get something for nothing, not saying that of you or Mr. Farr but we both know that goes on a lot and when you have that people will always try and find something wrong to get a "little freebie" that's just how it goes.
 
I think the only thing that's clear here, to me personally, is that I won't be ordering from BoaMaster anytime soon.

There's this wonderful shipping tool for these types of things, its Styrofoam and it fits snugly over the corners so they don't chip or crack. Why was this not used? Why was UPS used despite Mark saying he knows they're rough with his products? If he knew about them damaging things why not find another company to ship through? Why not package these things better, even if it increased the shipping charge for the customer I'm sure they'd prefer an additional fee to enclosures in such poor states.
I hate to break it to you, but with those corners in that condition it'd be incredibly easy for moisture to get in and cause damage to the wood from rot or mold. Animals may go in these enclosures, but that's no excuse for them to look this way, especially if the animal going into the enclosure needs a high humidity level; plus some keepers like to display their animals and it would not look nice to have these burnt, cracked enclosures out where others see them.

I also think it is completely unfair that you're saying these customers would be unhappy no matter what. I'm sure that if these unhappy customers were given what the ordered in the "perfect condition" that is guaranteed in Mark's policy they'd be happy.

These are not enclosures in "perfect condition", the OP's enclosure was also not "as ordered" considering the missing piece.
 
pitlover said:
At the end of the day Mark is a good guy and I think it's clear to everyone that is the case. We have some wanting more then the paid for and trying to get something for nothing, not saying that of you or Mr. Farr but we both know that goes on a lot and when you have that people will always try and find something wrong to get a "little freebie" that's just how it goes.
Click to expand...
Who's wanting more than what they paid for? You keep parroting this premis that people are unreasonable for expecting their product to arrive without damage. That they won't be happy under any circumstances. You keep trying to throw that lump of :icon_bs: against the wall, but it's still not sticking. You're apparently choosing to ignore the fact that their malcontent is due to receiving a shoddy, damaged product.

As someone selling a product, Mark's responsible for it arriving in its stated condition. He can blame the carrier all he wants, but it doesn't make it any less his fault. It's the very same principle that applies to shipping a live snake. Among reputable sellers whose TOS aren't set up purely to protect their own interests, who is responsible for a snake dying in transit?

What's "clear" to some of us is that you're going to defend Mark no matter what. Your own lack of objectivity is hardly a "scientific" approach analyzing these situations. Maybe your unthinking, fanboy-like support is aimed at getting a "little freebie". :shrug01:

Yeah, Mark sent two cages to the OP, but bother were damaged. This isn't elementary school, where he can be given an "A" for effort. For whatever reason, he never managed to supply exactly what was paid for:
"RETURN POLICY
I guarantee your cage to be as ordered and in perfect condition.
Click to expand...
Of course, his guarantee is basically worthless, seeing as he can always choose to fall back on the next self-serving line of his policy:
When your cage is ordered it cannot be cancelled or returned (no refund), because of labor and or design time and possibly materials ordered,that cannot be returned for your project.
Click to expand...
In essence, what he's saying is this: 'Satisfaction guaranteed. But if you're not satisfied, too damn bad.' Contrary to what you're trying to shovel, these aren't just simple cases of buyer's remorse. The seller failed to provide exactly what was paid for. As such, it's pretty damn weak to expect someone to lay out more money to remedy his own inability to supply a product that arrives in "perfect" condition.
 
No what i have tried to do as have others is show that Mark has given and given and given and people still want more. He didn't send "exactly what was paid for" your right he sent MORE! I have tried to explain what I'm seeing and I and others have done so without getting spun up and throwing profanity at you and others. If you have a problem with a product don't order it but we both know you WILL. Why because Mark is 10 times cheaper and make a great cage. So you can spend 575 for a 6' cage plus another 185 on shipping so about 800 or you can get a stack of cages from Mark for that. They will be well made and work perfectly.....might they have a scratch or nick....well yes oh good Lord who know the world might end. But the snake is not going to care if there is a mark on it before it gets to poop in it!........ You don't have a problem with Marks cages you have a personal problem with Mark THAT IS WHAT'S CLEAR! I would ask if you have had the courage to pick up the phone and just call Mark and talk to him but that would just be crazy talk. You will say all this then when the next show is in town and your walking around and Mark is there is all his cages at 60% less then anyone else you'll walk up to him and start talking to him like your his best friend just to get an even better deal and get home with a great cage for a great price and then say "man what a deal". After that I guess your welcome to post again what a "bad guy" Mark is!
 
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