MG Reptiles / Matt Graybeal bad guy.....

[Dennis Hultman]

I completely agree with Robert. What would it take for YOU to believe Dennis?

I thought I was clear with the bold type in my post. I took issue with point Robert made about "Matt's Friends" jumping in to make Nicole look bad. That is a unfair statement in this thread. Sammy, myself and several others, either asked Matt to post his emails to support the communication he said he had with the buyer, and/or commented about the lack of communication.

 

[MGReptiles]

Lets be clear on what has happened here. Matt did a poor job with customer service.

Yes I did, that has been said numerous times and I have amitted it numerous times. It takes a big man to kick another when they are down and you sir are an oak!

he throws around PMs, negative reps and bad trader ratings (and talks about a wolfpack of some sort).

All this only reffers to you man, you are the one and only.. I sent you PM asking if I had done something to you in hopes of clearing it up whatever it may have been. You didnt respond and continued to attack, yes attack me on here and other forums.

Certainly not the sign of a good guy in MY book.

Sorry you feel this way, God Bless you jamie!

Unfortunately as had happened in the other thread, the complainant gets shouted down by Matt's friends and supporters.

Its not that, the people on here know what your trying to do. Your like a shark and I am a bleeding sealion.. Have your fun!


I do want to ask you this Jamie, what would you have me do? Go out of business because I missed a few phone calls? Or would you like to see something far worse happen to me?? Why don't you give me a call and me and you can settle this like men, if we cannot settle it over the phone I would be more than happy to fly where you are and talk it out over a burger, heck Ill even buy

 

[jglass38]

Yes I did, that has been said numerous times and I have amitted it numerous times. It takes a big man to kick another when they are down and you sir are an oak!


All this only reffers to you man, you are the one and only.. I sent you PM asking if I had done something to you in hopes of clearing it up whatever it may have been. You didnt respond and continued to attack, yes attack me on here and other forums.


Sorry you feel this way, God Bless you jamie!



Its not that, the people on here know what your trying to do. Your like a shark and I am a bleeding sealion.. Have your fun!


I do want to ask you this Jamie, what would you have me do? Go out of business because I missed a few phone calls? Or would you like to see something far worse happen to me?? Why don't you give me a call and me and you can settle this like men, if we cannot settle it over the phone I would be more than happy to fly where you are and talk it out over a burger, heck Ill even buy

You know what Matt, I am not even going to play into your game. Consider my comments on this thread done. I won't speak up until the next bad guy thread. If it doesn't happen than we will assume you have proven me wrong. As far as your offer, I'll be down in Daytona if you want to stop by and say hi.

 

[Golden Gate Geckos]

Do you plan on removing my bad guy vote on the GGC?? If not I will have to reenstate my vote as well... I dont ant to but fair is fair..

You sould have emailed me!

Ummm... Matt, I really think you are missing the point here. YOU made a mistake, not K&N. So why in the world would you digress to "tit-for-tat"? When these mistakes happen (and they do), it is about making it right... not about trashing the customer's reputation.

Why not just drop it instead of continuing the accusing? You obviously made some mistakes in communication. Admit it and move on rather than having to have the last word.

I think this is really good advise, even if it's not what you want to hear, or who you want to hear it from.

 

[MGReptiles]

Ummm... Matt, I really think you are missing the point here. YOU made a mistake, not K&N. So why in the world would you digress to "tit-for-tat"? When these mistakes happen (and they do), it is about making it right... not about trashing the customer's reputation.

I think this is really good advise, even if it's not what you want to hear, or who you want to hear it from.

I have said 400 times now I dropped the ball..lol.. How else can I say it?

 

[crotalusadamanteus]

I have been reading all along, and I still can't get over the pettiness of some of the comments made. This one has got to take the cake............

Do you plan on removing my bad guy vote on the GGC?? If not I will have to reenstate my vote as well... I dont ant to but fair is fair..

I mean, I like You Matt, I even spoke up at the beginning saying you were a good guy, and You'd come through, which You did. I commend You for that. But I have to say I don't think it can get more childish or petty than that comment right there. The reputation system and Karma system aint a toy for petty little vengeful acts. And by using it that way IMO lowers what used to be a higher oppinion of You.

I for one have had some second thoughts after reading along, based solely upon the way you chose to address this issue. By the somewhat demeaning way in which You addressed K&N throughout this thread. Not that I will stop doing business with you, since you have not done Me wrong in any way. But it does create a question in My mind about how My first opinions may have been off.

I guess time will tell.
Rick

 

[SERPENTS DEN]

Matt,


Giving bad trader ratings to a customer just because they spoke up when you admit to dropping the ball is just wrong. Do the right thing by removing the negative trader ratings regardless if they remove them from your trader ratings. IMO this thread could have been solved on page 1 if this was handled appropriately and here we are on page 26

 

[Junkyard]

I had some issues with an order I made with Matt in the past. I purchased some flex watt and then things crunched a bit for me. I told Matt what happened, his response was to not worry and things will be fine. Not once was he rude to me, he did not ever say he was going to the BOI, he simply was one of the best people I have purchased from.

Maybe people have a little less patience because of current events going on with another business that is getting the hammer here on the BOI. Things are a bit sketchy after seeing a good guy going down in flames, lets remember that Matt admitted to his mistakes and did give the refund(before this thread was started) as he promised he would.

Folks, do we continue to hit cut down the redwood with a machete, or do we move on to another project far more worthwhile.

 

[Chameleon Company]

Matt,
The shorter version of my earlier post (#116) would be that we often hear it said "its nothing personal, its just business" as the reason for a certain negative action in business, such as a firing or contract cancellation, so as not to stick the knife any deeper, and keep it a clean cut. The trouble with negative trader rating to a customer with a valid complaint (and even if it wasn't so valid) as well as the GGC is that you have taken business and made it personal. In reading Roberts complaint (post #115) I got the distinct impression that what stuck in his crawl the most wasn't the problems with the deal, but the negative trader rating and comment that you gave him. If not for that, I don't think he posts in this thread. BTW, I still would recommend you to anyone who I thought had need of your product, just would encourage elevating out of this "tit-for-tat" image. We all get caught up in a peeing contest every now and then.

 

[Golden Gate Geckos]

It was one of those situations where the reaction to the problem weighs more on a persons rep than the problem itself.

How true! NONE of us like to admit we made a mistake and when we do, sometimes how we react when it's brought to our attention can have more affect that what we did wrong in the first place. I think customer service has got to be about the hardest aspect of our jobs!

I have done business on the buying and selling end with both Matt AND Kevin & Nicole, and I would do business with each party again in a heartbeat!

 

[MGReptiles]

Thanks for the comments guys! I do listen to everything said to me in a way that is meant to help me! I am done here as here as everything has been said. I would like to apologize to Kevin, my customer service was not what it normally is and I assure you it would never happen again, to you or anyone. You all have a blessed week!!!

 

[Taceas]

Maybe I'm in the wrong with posting this, as its going to violate what I am about to say. But maybe not.

This is one of the main reasons why I think the BOI is nothing but a bunch of bored people without anything better to do than to create their own story board of dialogue and gossip.

To me, the BOI is about posting if you have had experience ordering from someone or not, and whether you liked your transaction or not, to help other people in future purchases.

If you haven't done business with someone, read all you like...but this interjecting the myriad of posts taking sides and nitpicking over something that had nothing to concern you, is just flat out petty and wrong, imho. I find it incredibly cheap and distracting to say the least.

Several of you, I see you posting in several threads where you blatantly say you have had no business dealings with the person in question, but still interject your own opinion into the mess like it should matter. To you, go buy a novel or a gossip magazine. This isn't the place.

I would like to think a lot of you would be more mature for your age and really have a life outside of war-mongering/stirring the pot/et cetera over what the person themselves apologized for several times. Please, stop pouring gas on what was a dying fire.

For the record, I do not know any of these people, aside from Joe Cala from another forum. Matt is only human, he made a mistake, he admitted to it and apologized for it. We all make mistakes.

I believe a misunderstanding took place and someone jumped the gun on this issue and its unfortunate it had to carry on to this extent. Matt has done everything within his power to try to rectify the situation, it would be nice if everyone would respect that. That's all I ever ask for any business person.

My intent is not to make waves, but to try to point out how rediculously petty all of this stuff looks to the outside observer. All you've done is make me think a whole lot less of your opinion in any thread I read from here on out. And I hope that when the day comes and I have a chance to use the BOI for what it was intended for, you'll have a better hobby by that time.

To sum up: Unless you have something worthwhile to add to the discussion, i.e. having done business with either party...be polite, be quiet, and enjoy the read.

Thank you.

 

[Golden Gate Geckos]

This is one of the main reasons why I think the BOI is nothing but a bunch of bored people without anything better to do than to create their own story board of dialogue and gossip.

Perhaps this explains why you posted here... on this thread... on the BOI?

 

[Chameleon Company]

Misty, I believe that I could quote any part of your post,

to make my point, and have pretty randomly chosen this section:

My intent is not to make waves, but to try to point out how rediculously petty all of this stuff looks to the outside observer. All you've done is make me think a whole lot less of your opinion in any thread I read from here on out. And I hope that when the day comes and I have a chance to use the BOI for what it was intended for, you'll have a better hobby by that time.

To sum up: Unless you have something worthwhile to add to the discussion, i.e. having done business with either party...be polite, be quiet, and enjoy the read.

Seems to be a bit of "do as I say, not as I do"!

 

[norsmis]

to make my point, and have pretty randomly chosen this section:


Seems to be a bit of "do as I say, not as I do"!

And while we are at it, stop !!!!!!!!!!!!!!!!!!!!

 

[TripleMoonsExotic]

I don't mean to continue beating the dead horse...But I wanted to bring to the table my input...

1) In regards to Matt's customer service, I have ordered once from him and was extremely pleased with the quality of product. I can't recall any inconsistency in customer service, and will order from him again.

2) This situation is unfortunate, and outside the short flare of temper, I think Matt handled it as he should have. He did refund the money promptly. Of course everyone will agree that a little bit more of communication effort on both sides should have been made.

3) Misty is a cornsnakes.com member whom has made it clear on that forum her opinion of the BOI & Fauna as a whole (as stated in her post here). I myself was quite shocked when a lot of the members of that forum vehemently opposed Rich keeping the Cornsnake forum open here, deeming it a waist of space.

 

[Roy Munson]

I myself was quite shocked when a lot of the members of that forum vehemently opposed Rich keeping the Cornsnake forum open here, deeming it a waist of space.

Don't let your bias turn into hyperbole (e.g. "vehemently opposed"). This really isn't the place to discuss it anyway.

 

[cowboyman13]

This really isn't the place to discuss it anyway.

Stephanie i really respect you for all the effort you have put into keeping the corn forum going here on fauna but i agree with Dean on this. This isn't the place.

Jimmy Perry

 

[DThomas]

Lets keep this thread on topic. Any further discussion about the BOI in general needs to be taken to it's own thread.

 

[connorrm]

I would just like to say I ordered from Matt on several occasions and have always gotten exactly what I wanted in a timely fashion. I would not hesitate to do business with him again.