Wilomn
New member
I'm not implying it, I'm flat out stating that that is what I, just me, think you are doing or will be doing just as soon as you can.
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Responding to email notices you receive.
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In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.
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IMPORTANT! PLEASE READ!! About the Google Adsense ads being displayed
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Posted 08/15/2025
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Yeah, I know. They are a pain in the butt. But they pay the bills to keep my server running. Just a fact of life, I am afraid.
Want to get rid of them? Simple. Just become a Contributor level member or above and they will be gone. -> Please click HERE."
Is that too much for me to ask of you to keep this site running? Well, sorry about that. I too wish I could get everything for free. But alas.....
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Addendum: 01/10/2026
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Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....
MGREPTILES Trouble with shipment
- Thread starter bonks
- Start date
Chameleon Company
New member
Ken,
Wes is a piss-ant, throwing around his usual baseless accusations. To debate with him is just to become the second half of two idiots arguing.
Wes is a piss-ant, throwing around his usual baseless accusations. To debate with him is just to become the second half of two idiots arguing.
Jim,
You know that Wes has you in the "ignore mode" right?
You know that Wes has you in the "ignore mode" right?
Chameleon Company
New member
Dan,
I know that is his option. I know he can turn it on and off at will. I know that he seems unable to "Ignore" me when others cut-and-paste my words, as he goes ape$hit then. I know that he has other respected contributors here on his "Ignore" option, by his own words, and that I am in good company if he is to be believed about anything. Above it all, as has been demonstrated in several threads recently, I know that Wes is a punk and a coward .... a little man hiding behind his aging keyboard. He is the proverbial human piss-ant, and thankfully a few of the most respected members of Fauna have begun to post that of late. Wes' "Ignore" list seems to be growing ! I'll PM you the links later, if need be. Just ask.
I know that is his option. I know he can turn it on and off at will. I know that he seems unable to "Ignore" me when others cut-and-paste my words, as he goes ape$hit then. I know that he has other respected contributors here on his "Ignore" option, by his own words, and that I am in good company if he is to be believed about anything. Above it all, as has been demonstrated in several threads recently, I know that Wes is a punk and a coward .... a little man hiding behind his aging keyboard. He is the proverbial human piss-ant, and thankfully a few of the most respected members of Fauna have begun to post that of late. Wes' "Ignore" list seems to be growing ! I'll PM you the links later, if need be. Just ask.
Wilomn
New member
He knows. That's why he asks his little tools to quote his posts; specifically so I will see them.The BoidSmith said:
Chameleon Company
New member
What a headache....
OK, I have a bunch of things to say in this thread, and I will when I am done reading it (just started so i am only up to page 20). The one thing I wanted to comment on right now has been bothering me since I read the first post.
Bonks: Look 1 key to the right of the letter "M" on the keyboard. It's called a comma. Now look 2 keys to the right of the letter "M" on the keyboard. It's called a period. I recommend you googling these to find out the proper time to use them. This is the BOI, not AIM. It's ridiculous that to decipher a sentence you wrote, I have to read it 4 times, and I still only get the jist of what your babbling about.
Try taking an english class buddy. 
-Adam Weglarz
Snail Tail Inc.
www.SnailTails.com
OK, I have a bunch of things to say in this thread, and I will when I am done reading it (just started so i am only up to page 20). The one thing I wanted to comment on right now has been bothering me since I read the first post.
Bonks: Look 1 key to the right of the letter "M" on the keyboard. It's called a comma. Now look 2 keys to the right of the letter "M" on the keyboard. It's called a period. I recommend you googling these to find out the proper time to use them. This is the BOI, not AIM. It's ridiculous that to decipher a sentence you wrote, I have to read it 4 times, and I still only get the jist of what your babbling about.
Try taking an english class buddy. -Adam Weglarz
Snail Tail Inc.
www.SnailTails.com
Jim,
What I’m beginning to realize is that there’s some sort of quest for power. Power for what, might the bystander ask? And for the life of me I can’t find a straight answer for him. What’s obvious is that one individual is baiting the other, and so far he is succeeding. The question is if either one knows who the baited party is, or most importantly yet if either one is winning.
Regards.
What I’m beginning to realize is that there’s some sort of quest for power. Power for what, might the bystander ask? And for the life of me I can’t find a straight answer for him. What’s obvious is that one individual is baiting the other, and so far he is succeeding. The question is if either one knows who the baited party is, or most importantly yet if either one is winning.
Regards.
Chameleon Company
New member
Its really quite simple Dan, although I would agree that some derisive "quest for power" is a part of it. Just take this thread. On more than one occasion, Wes has decided that Bonks (Ken) was a Liar, and more recently also a Fraud. Agree-disagree with the two antagonists in this thread (Matt and Ken), there is no tangible evidence that Ken is either, or Matt for that matter. Yet Wes went so far as to invent facts to then chastise Ken. We all are mistaken in threads, but usually they are just stand-alone mistakes. We don't invent facts to then beat someone over the head with our fabrications. In this thread, these are libelous statements. If they weren't buried in this thread, which fortunately they are, and were part of a thread header, they could do tangible harm to Ken's business reputation. Since this is status quo for Wes, I believe he means harm by it when he does it, and that it is not just a misunderstanding unique to this thread.
There are always recent example. Go to General Business Discussions, the thread about "Crazy Cresties ....." Here's a link: http://www.faunaclassifieds.com/forums/showthread.php?t=91554
A few of us believe, as clearly mentioned in several posts by several different entities there, that it was malicious intent on the part of Wes once again. He modified his tune only after a few posters with balls put him on his heels, a remarkably easy thing to do, BTW.
Then, maybe take a look again at the last 20 posts of the "Pez Willomn" thread in the General BS Forum.
Its not about opinions or disagreements. They will forever be a part of this forum and many others. It is that a few of the regular posters in the forums have our lines that we believe shouldn't be crossed, at least to where we will say something about it when it happens. Kudos to those who did in the threads I referenced. The list of people on Wes' "Ignore" list has grown this week. Mine is empty. That says it all, IMO.
There are always recent example. Go to General Business Discussions, the thread about "Crazy Cresties ....." Here's a link: http://www.faunaclassifieds.com/forums/showthread.php?t=91554
A few of us believe, as clearly mentioned in several posts by several different entities there, that it was malicious intent on the part of Wes once again. He modified his tune only after a few posters with balls put him on his heels, a remarkably easy thing to do, BTW.
Then, maybe take a look again at the last 20 posts of the "Pez Willomn" thread in the General BS Forum.
Its not about opinions or disagreements. They will forever be a part of this forum and many others. It is that a few of the regular posters in the forums have our lines that we believe shouldn't be crossed, at least to where we will say something about it when it happens. Kudos to those who did in the threads I referenced. The list of people on Wes' "Ignore" list has grown this week. Mine is empty. That says it all, IMO.
sig1980
Member
Found this thread too late
I wish I had looked here sooner. I haven't taken the time to read this entire thread (I kind of lost focus when it came to bashing each other's religious principles) But I feel I have to make everyone aware of MG reptiles current practices.
I placed an order with MG Reptiles through a Kingsnake Classified and paid in full through PayPal on 11/19. I received a confirmatio e-mail of receipt of funds from MGR on 1/23 with a statement that my order would be shipped in 1-7 days depending on complexity of wiring. My order consisted of 50' of 3" flexwatt, 10 sets of connectors and a set of sexing probes as an afterthought since he had them listed "on sale". Since there was no wiring involved, I assumed my order would be shipped on the lower end of his self listed timeline.
Well......
On the EIGHTH day I received another e-mail from Matt that stated :
......The 6pc probe sets are currenntly on back order as I am sure you know from previous emails.
There were no such e-mails. I had never been told ANYTHING was on back order. Nontheless, I informed him that the probes were only an afterthought and the flex watt was what was needed. If the probes were causing a delay then please cancel them and send the flexwatt as expeditiously as possible- I had a rack built that was on hold waiting for the flexwatt and I never expected it to take 10 days to prepare a 50' piece of flexwatt for shipping.
I received a vert snappy e-mail from Matt stating "It didn;t take 10 days to prepare an order of flexwatt, the probes were on backorder and he would refund the probes. From this I assumed the flexwatt and connectors were ready and since the probes were being refunded, he would immediately ship my order. So I waited- even as long as his first imposed 1-7 day shipping time frame.
Well......
On the eighth day I assumed I had been taken. I had patiently waited the first eight days and been given a story about probes being on back order. Then I patiently waited the second eight days and tried to call Matt at what was listed as his business hours and got no answer on several occasions. On about the fifth or sixth call, I got an answering machine. I left a message with my name, phone number, and the order that was in question.... I never got an answer either by phone or e-mail.
I logged on to Paypal on 12/08 and opened a dispute- not a claim. Paypal states that a dispute is only a communication between seller and customer not a communication with PayPal. I listed events as I have already outlined. Matt answered the dispute (still has never called ME back) in a little over 3 hours stating that the order would be shipped via USPS the next day, but he went on to say that items I had ordered were custom made and went on about a return policy. He also alluded to the fact that I didn't leave a message on his answering machine and he didn't know I called.
I addressed those issues through PayPal stating I felt the sellers response was deceptive, but was satisfied that the order would be shipped the next day.
Well.....
I received another personal e-mail berating me about professionalism and that my tactics wouldn't work and I would get a refund "IF YOU ARE ENTITLED TO ONE" Then another e-mail stating he could either ship the order or charge me a 25% restocking fee since he had already cut the flexwatt and prepared the box for shipping. I responded telling him that all I ever wanted was what I had already paid for.
Well........
The next day I reeceived another e-mail saying he refused to ship my order until I cancelled my dispute with PayPal. He stated That I could always open it up later as a claim. I re=read the terms on PayPal that stated once a dispute is cancelled it cannot be reopened or elevated to a claim. I posted this in my buyers response on paypal and in a personal e-mail to Matt, assuring him that I would gladly cancel the dispute as soon as I received my order.
Then......
Within an hour, Matt responded to PayPal by escalating the disput to a claim himself and sent me another personal e-mail berating me as paranoid because he didn't ship the minute I placed the order.
Sorry this is soooo long, but I wanted to make it as complete as possible as to the details and I will apologize for any typos ahead of time since it too long even for me to go back and proof read.
I wish I had looked here sooner. I haven't taken the time to read this entire thread (I kind of lost focus when it came to bashing each other's religious principles) But I feel I have to make everyone aware of MG reptiles current practices.
I placed an order with MG Reptiles through a Kingsnake Classified and paid in full through PayPal on 11/19. I received a confirmatio e-mail of receipt of funds from MGR on 1/23 with a statement that my order would be shipped in 1-7 days depending on complexity of wiring. My order consisted of 50' of 3" flexwatt, 10 sets of connectors and a set of sexing probes as an afterthought since he had them listed "on sale". Since there was no wiring involved, I assumed my order would be shipped on the lower end of his self listed timeline.
Well......
On the EIGHTH day I received another e-mail from Matt that stated :
......The 6pc probe sets are currenntly on back order as I am sure you know from previous emails.
There were no such e-mails. I had never been told ANYTHING was on back order. Nontheless, I informed him that the probes were only an afterthought and the flex watt was what was needed. If the probes were causing a delay then please cancel them and send the flexwatt as expeditiously as possible- I had a rack built that was on hold waiting for the flexwatt and I never expected it to take 10 days to prepare a 50' piece of flexwatt for shipping.
I received a vert snappy e-mail from Matt stating "It didn;t take 10 days to prepare an order of flexwatt, the probes were on backorder and he would refund the probes. From this I assumed the flexwatt and connectors were ready and since the probes were being refunded, he would immediately ship my order. So I waited- even as long as his first imposed 1-7 day shipping time frame.
Well......
On the eighth day I assumed I had been taken. I had patiently waited the first eight days and been given a story about probes being on back order. Then I patiently waited the second eight days and tried to call Matt at what was listed as his business hours and got no answer on several occasions. On about the fifth or sixth call, I got an answering machine. I left a message with my name, phone number, and the order that was in question.... I never got an answer either by phone or e-mail.
I logged on to Paypal on 12/08 and opened a dispute- not a claim. Paypal states that a dispute is only a communication between seller and customer not a communication with PayPal. I listed events as I have already outlined. Matt answered the dispute (still has never called ME back) in a little over 3 hours stating that the order would be shipped via USPS the next day, but he went on to say that items I had ordered were custom made and went on about a return policy. He also alluded to the fact that I didn't leave a message on his answering machine and he didn't know I called.
I addressed those issues through PayPal stating I felt the sellers response was deceptive, but was satisfied that the order would be shipped the next day.
Well.....
I received another personal e-mail berating me about professionalism and that my tactics wouldn't work and I would get a refund "IF YOU ARE ENTITLED TO ONE" Then another e-mail stating he could either ship the order or charge me a 25% restocking fee since he had already cut the flexwatt and prepared the box for shipping. I responded telling him that all I ever wanted was what I had already paid for.
Well........
The next day I reeceived another e-mail saying he refused to ship my order until I cancelled my dispute with PayPal. He stated That I could always open it up later as a claim. I re=read the terms on PayPal that stated once a dispute is cancelled it cannot be reopened or elevated to a claim. I posted this in my buyers response on paypal and in a personal e-mail to Matt, assuring him that I would gladly cancel the dispute as soon as I received my order.
Then......
Within an hour, Matt responded to PayPal by escalating the disput to a claim himself and sent me another personal e-mail berating me as paranoid because he didn't ship the minute I placed the order.
Sorry this is soooo long, but I wanted to make it as complete as possible as to the details and I will apologize for any typos ahead of time since it too long even for me to go back and proof read.
shrap
Freelance Philosopher
This really comes as no surprise at this point. Thanks for sharing your all too common experience Shawn.
There are great places like The Bean Farm out there where you get honesty, top notch customer service and professionalism when doing business with them. I recommend everyone who has not done business with them to do so. You will be very happy with your experience.
There are great places like The Bean Farm out there where you get honesty, top notch customer service and professionalism when doing business with them. I recommend everyone who has not done business with them to do so. You will be very happy with your experience.
Wilomn
New member
Come one Matt....another one?
Whatever the problem is, you REALLY need to fix it.
Refund this guy whatever he sent you and fix your stuff man.
IF this guy is on the level it's just one too many far too often.
Whatever the problem is, you REALLY need to fix it.
Refund this guy whatever he sent you and fix your stuff man.
IF this guy is on the level it's just one too many far too often.
Jim O
Careful with that axe...
Matt,
As I said before you're a nice enough guy but that's about all that I can say right now. Your business practices seem to have taken a nose dive and you're heading straight into "Bad Guy" territory.
You cannot treat customers this way.
Shawn,
You have a legitimate gripe. For the record, please post the actual emails.
As I said before you're a nice enough guy but that's about all that I can say right now. Your business practices seem to have taken a nose dive and you're heading straight into "Bad Guy" territory.
You cannot treat customers this way.
Shawn,
You have a legitimate gripe. For the record, please post the actual emails.
MGReptiles
Registered User
Date: Mon, 11 Dec 2006 16:44:32 -0800 (PST)
From: [email protected] View Contact Details Add Mobile Alert
Subject: RE: Order Status
To: "Gilbert, Shawn I" <[email protected]>
Anyone calling me a thief is a liar themselves!!!! I am a christian buddy and do not take anything from anyone. Aside from that I simply do not need to as this business is very very profitable. I do not have the ability to ship through paypal, they have disabled the option to create a shipping label. What I am going to do is escalate it to a claim myself and ship through the main USPS site and then enter the information into the claim manually. Your right there are many people that do not like me, some for the fact that I do not allow ANYONE to walk over me, some feel the need to hate on me because I have Jesus on my website others don't like me as I am very opinionated and call a spade a spade when I see one. If you would like to call the cops, BBB or whatever I truly do not care as I have done nothing wrong, businesses do have things on backorder all the time ya know, it doesn't mean they are going to steal from you because they didn't ship the very second you placed the order. People in this business are way to paranoid and some have good reason to be as it is full of scammers. Like I said I have never taken a dime from anyone and would never even if my family was starving!!! Anywho I will forawrd the USPS sites tracking info to you and will include a "signature required" to make sure there is no doubt if you received it or not.
"Gilbert, Shawn I" <[email protected]> wrote: Again I feel you are being deceptive. I contacted Paypal and was told there is nothing preventing you from shipping my order. The receipt I received from them stated "This is a communication between you and the seller, not between you and Paypal." They have done nothing that would prevent youfrom shipping the order. Also, the terms of paypal are clear and read:
"once a dispute is closed, it CANNOT be reopened or escalated to a claim"
Their instructions concerning WHEN SHOULD I CLOSE MY DISPUTE? read as follows:
Not until you are 100% satisfied the dispute has been settled....if the shipper is going to send the item, do not close the dispute until you have received it..
Yet you chose to respond through Paypal saying I could open a claim later. Why would you post such an intentional lie?
I have spoken to several people that I know through Kinsnake.com and was contacted by a great many who had less that stellar things to say about you. Some going so far as to openly call you a thief. Unfortunately, I did not make the inquiry until you failed to ship the order you were paid for or I would probably chosen a different seller. I am still hopeful you will do the honorable thing and ship the order that I paid you for in full 22 days ago. I try not to be the one to contribute to negative expression in forums, but will do what I must to protect my interests and warn other from being defrauded. Your actions of late give me reason to believe my first course of action to contact authorities was the correct one. Please give me reason to think otherwise and immediately send the order that you say is already packaged and ready to go, and as I stated before- I will happily and expeditiously cancel the dispute filed through paypal upon receipt of the items you have been paid for in full.
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Fri 12/8/2006 7:40 PM
To: Gilbert, Shawn I
Cc:
Subject: RE: Order Status
Your plan sounds like a winner to me and I truly apologize for being a little hot under the collar. When an email appeared out of the blue with threats of calling the police it just made me mad. No as for your order, we just received the probe sets in yesterday after a huge wait and had a large amount of orders to fill that led to working about 16 hours yesterday. I will be printing your shipping label here in just a few minutes and will also refund your shipping for the delay. I will not be able to ship the order until the dispute is cancelled because it cancels all options on my end. Once it is resolved with paypal and I get the option to ship again it will leave the next business day.. Again sorry for my unprofessionalism and God Bless you!
-Matt
"Gilbert, Shawn I" wrote:
All I ever wanted was what I paid for. Now if we can tone things down a little and be reasonable, lets remember who is supposed to be professional. That would be the one who is in business- you. I don't know how it started by referring to ME as being professional. I never said I was- I'm the CUSTOMER! A simple hobbyist- not a professional of any sort. Since your last e-mail to me stated "It didn't take 10 days to prepare a shipment of flexwatt,.... I will refund the probes." All I ask for, from the professional, is an explanation as to why the order still is not shipped 8 days later. I'm sure you would want the same if you had been waiting 19 for an item that you had paid for. I fail to see where I have been unreasonable when I have paid you in full in good faith in advance and still have neither an answer nor a product..
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Fri 12/8/2006 3:47 PM
To: Gilbert, Shawn I
Cc:
Subject: RE: Order Status
Tell you what we can do. I can ship your order today or refund your order minus 25% restocking fee since the flexwatt is already cut, boxed and ready for a tag. Thanks,
-Matt
"Gilbert, Shawn I" wrote:
First off, your sentence makes no sense- try proofreading. Second: Funny how you speak of professionalism, when you do not ship your order or contact your customer, leaving them on hold for an order for 19 days that you say will be shipped in 1-7 days. I have been patient and even tried to call you, but since you did not answer your phone during your posted business hours I was given no choice. I would have been happy to speak to you and find out what the problem was but you simply missed the shipping timeline that you youself established with no explanation. Then, when you did not answer my call I contacted you through PayPal with all the details of the transaction. I would still have been content to receive either a reply or a phone call with an explaination. You did not have time for a phone call to a customer who you say "is very important to you", but you could immediately snap back an e-mail talkng about "professionalism". ?!? Since it has been 8 days since you told me you would refund the probes, and your shipping is completed in 1-7 business days I simply wanted an order status. I guess that was too much to ask for and I was "unprofessional" for even asking where an order was that I paid for 19 days ago.
Do you really think that your response was professional?
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Fri 12/8/2006 1:26 PM
To: Gilbert, Shawn I
Cc:
Subject: RE: Order Status
Do you really think emailing this type of professionalism will you in any way? You will be getting a refund if you are entitled to one. Thanks!
-Matt
"Gilbert, Shawn I" wrote:
And now, 8 day later, I still have nothing- and you do not answer your phone. Therefore I am forced to process a complaint through PayPal and if I do not receive an immediate resolution I will be contacting the PA State police to report interstate wire fraud.
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Fri 12/1/2006 9:29 PM
To: Gilbert, Shawn I
Cc:
Subject: RE: Order Status
It didnt take 10 days to prepare a shipment of flexwatt, the probes are on back order. I will refund the probes,
-Matt
"Gilbert, Shawn I" wrote:
Actually, there was only one other e-mail, and it mentioned nothing about the probe set. It was sent 8 days ago and stated that shipping would be completed in 1-7 days depending on the complexity of the order (referencing wiring of the flex watt). I don’t need any wiring done, just the 50†roll of flex watt, and that is of primary importance. I have a rack built that has been waiting for the flex watt that I ordered on the 19th of November. The probe set was only ordered as an afterthought since I was ordering other items. If it is causing a delay, please cancel the probe set and send the flex watt as expeditiously as possible- everything I have has been on hold since Nov 18th waiting for it. I never expected it to take over 10 days to prepare to ship a 50’ section of flex watt.
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Friday, December 01, 2006 5:40 PM
To: [email protected]
Subject: Order Status
Hello,
I wanted to let you know of the status of your order with us. The 6pc probe sets are currently on backorder as I am sure you know form previous emails. We were supposed to have them in yesterday but they failed to arrive. I have cancelled the order and placed an order with a different company to eliminate futher delays. They will be in middle of next week, and will be leaving the same day they arrive. Your order is important to us and will be shipping as soon as possible. Thanks for your patience and I apologize for the inconvience,
-Matt Graybeal
From: [email protected] View Contact Details Add Mobile Alert
Subject: RE: Order Status
To: "Gilbert, Shawn I" <[email protected]>
Anyone calling me a thief is a liar themselves!!!! I am a christian buddy and do not take anything from anyone. Aside from that I simply do not need to as this business is very very profitable. I do not have the ability to ship through paypal, they have disabled the option to create a shipping label. What I am going to do is escalate it to a claim myself and ship through the main USPS site and then enter the information into the claim manually. Your right there are many people that do not like me, some for the fact that I do not allow ANYONE to walk over me, some feel the need to hate on me because I have Jesus on my website others don't like me as I am very opinionated and call a spade a spade when I see one. If you would like to call the cops, BBB or whatever I truly do not care as I have done nothing wrong, businesses do have things on backorder all the time ya know, it doesn't mean they are going to steal from you because they didn't ship the very second you placed the order. People in this business are way to paranoid and some have good reason to be as it is full of scammers. Like I said I have never taken a dime from anyone and would never even if my family was starving!!! Anywho I will forawrd the USPS sites tracking info to you and will include a "signature required" to make sure there is no doubt if you received it or not.
"Gilbert, Shawn I" <[email protected]> wrote: Again I feel you are being deceptive. I contacted Paypal and was told there is nothing preventing you from shipping my order. The receipt I received from them stated "This is a communication between you and the seller, not between you and Paypal." They have done nothing that would prevent youfrom shipping the order. Also, the terms of paypal are clear and read:
"once a dispute is closed, it CANNOT be reopened or escalated to a claim"
Their instructions concerning WHEN SHOULD I CLOSE MY DISPUTE? read as follows:
Not until you are 100% satisfied the dispute has been settled....if the shipper is going to send the item, do not close the dispute until you have received it..
Yet you chose to respond through Paypal saying I could open a claim later. Why would you post such an intentional lie?
I have spoken to several people that I know through Kinsnake.com and was contacted by a great many who had less that stellar things to say about you. Some going so far as to openly call you a thief. Unfortunately, I did not make the inquiry until you failed to ship the order you were paid for or I would probably chosen a different seller. I am still hopeful you will do the honorable thing and ship the order that I paid you for in full 22 days ago. I try not to be the one to contribute to negative expression in forums, but will do what I must to protect my interests and warn other from being defrauded. Your actions of late give me reason to believe my first course of action to contact authorities was the correct one. Please give me reason to think otherwise and immediately send the order that you say is already packaged and ready to go, and as I stated before- I will happily and expeditiously cancel the dispute filed through paypal upon receipt of the items you have been paid for in full.
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Fri 12/8/2006 7:40 PM
To: Gilbert, Shawn I
Cc:
Subject: RE: Order Status
Your plan sounds like a winner to me and I truly apologize for being a little hot under the collar. When an email appeared out of the blue with threats of calling the police it just made me mad. No as for your order, we just received the probe sets in yesterday after a huge wait and had a large amount of orders to fill that led to working about 16 hours yesterday. I will be printing your shipping label here in just a few minutes and will also refund your shipping for the delay. I will not be able to ship the order until the dispute is cancelled because it cancels all options on my end. Once it is resolved with paypal and I get the option to ship again it will leave the next business day.. Again sorry for my unprofessionalism and God Bless you!
-Matt
"Gilbert, Shawn I" wrote:
All I ever wanted was what I paid for. Now if we can tone things down a little and be reasonable, lets remember who is supposed to be professional. That would be the one who is in business- you. I don't know how it started by referring to ME as being professional. I never said I was- I'm the CUSTOMER! A simple hobbyist- not a professional of any sort. Since your last e-mail to me stated "It didn't take 10 days to prepare a shipment of flexwatt,.... I will refund the probes." All I ask for, from the professional, is an explanation as to why the order still is not shipped 8 days later. I'm sure you would want the same if you had been waiting 19 for an item that you had paid for. I fail to see where I have been unreasonable when I have paid you in full in good faith in advance and still have neither an answer nor a product..
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Fri 12/8/2006 3:47 PM
To: Gilbert, Shawn I
Cc:
Subject: RE: Order Status
Tell you what we can do. I can ship your order today or refund your order minus 25% restocking fee since the flexwatt is already cut, boxed and ready for a tag. Thanks,
-Matt
"Gilbert, Shawn I" wrote:
First off, your sentence makes no sense- try proofreading. Second: Funny how you speak of professionalism, when you do not ship your order or contact your customer, leaving them on hold for an order for 19 days that you say will be shipped in 1-7 days. I have been patient and even tried to call you, but since you did not answer your phone during your posted business hours I was given no choice. I would have been happy to speak to you and find out what the problem was but you simply missed the shipping timeline that you youself established with no explanation. Then, when you did not answer my call I contacted you through PayPal with all the details of the transaction. I would still have been content to receive either a reply or a phone call with an explaination. You did not have time for a phone call to a customer who you say "is very important to you", but you could immediately snap back an e-mail talkng about "professionalism". ?!? Since it has been 8 days since you told me you would refund the probes, and your shipping is completed in 1-7 business days I simply wanted an order status. I guess that was too much to ask for and I was "unprofessional" for even asking where an order was that I paid for 19 days ago.
Do you really think that your response was professional?
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Fri 12/8/2006 1:26 PM
To: Gilbert, Shawn I
Cc:
Subject: RE: Order Status
Do you really think emailing this type of professionalism will you in any way? You will be getting a refund if you are entitled to one. Thanks!
-Matt
"Gilbert, Shawn I" wrote:
And now, 8 day later, I still have nothing- and you do not answer your phone. Therefore I am forced to process a complaint through PayPal and if I do not receive an immediate resolution I will be contacting the PA State police to report interstate wire fraud.
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Fri 12/1/2006 9:29 PM
To: Gilbert, Shawn I
Cc:
Subject: RE: Order Status
It didnt take 10 days to prepare a shipment of flexwatt, the probes are on back order. I will refund the probes,
-Matt
"Gilbert, Shawn I" wrote:
Actually, there was only one other e-mail, and it mentioned nothing about the probe set. It was sent 8 days ago and stated that shipping would be completed in 1-7 days depending on the complexity of the order (referencing wiring of the flex watt). I don’t need any wiring done, just the 50†roll of flex watt, and that is of primary importance. I have a rack built that has been waiting for the flex watt that I ordered on the 19th of November. The probe set was only ordered as an afterthought since I was ordering other items. If it is causing a delay, please cancel the probe set and send the flex watt as expeditiously as possible- everything I have has been on hold since Nov 18th waiting for it. I never expected it to take over 10 days to prepare to ship a 50’ section of flex watt.
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Friday, December 01, 2006 5:40 PM
To: [email protected]
Subject: Order Status
Hello,
I wanted to let you know of the status of your order with us. The 6pc probe sets are currently on backorder as I am sure you know form previous emails. We were supposed to have them in yesterday but they failed to arrive. I have cancelled the order and placed an order with a different company to eliminate futher delays. They will be in middle of next week, and will be leaving the same day they arrive. Your order is important to us and will be shipping as soon as possible. Thanks for your patience and I apologize for the inconvience,
-Matt Graybeal
MGReptiles
Registered User
SCAN Form #
12/11/2006 79777892 2503 8555 7491 1751 1823
Track & Confirm n/a Credit Card Charged
MG REPTILES
PO BOX 132
PEYTONA, WV 25154-0132 SHAWN GILBERT
2356 SOUTHWOOD DR
PITTSBURGH, PA 15241-3326
[email protected]
Weight: 2 Lbs 0 ozs.
Shipping Date: 12/11/2006
ZIP Code™:25154-0132
Contents Value: $200.00
Order Type: Single Label Service Option: Priority Mail Price: $4.20
Signature Confirmation $1.35
Insurance $3.35
12/11/2006 79777892 2503 8555 7491 1751 1823
Track & Confirm n/a Credit Card Charged
MG REPTILES
PO BOX 132
PEYTONA, WV 25154-0132 SHAWN GILBERT
2356 SOUTHWOOD DR
PITTSBURGH, PA 15241-3326
[email protected]
Weight: 2 Lbs 0 ozs.
Shipping Date: 12/11/2006
ZIP Code™:25154-0132
Contents Value: $200.00
Order Type: Single Label Service Option: Priority Mail Price: $4.20
Signature Confirmation $1.35
Insurance $3.35
Jim O
Careful with that axe...
Matt,
Why wasn't the order shipped on or about the first of December when the probes were refunded? I believe that is the crux of Shawn's (legitimate) complaint.
Why wasn't the order shipped on or about the first of December when the probes were refunded? I believe that is the crux of Shawn's (legitimate) complaint.
MGReptiles
Registered User
From PayPal: PayPal on 12/11/2006 16:53 PST
Seller escalated this dispute to a Claim.
From seller: MG Reptiles on 12/11/2006 16:53 PST
I am unable to ship this order using paypals USPS shipping services as the customers as submitted a claim. The order will be shipping with a signature confrmation number of 2503 8555 7491 1751 1823. The customer is very threatning with all sorts of legal action because of a backorder and has been offered a refund several times. I would like to have this taken care of asap and the customer should have the order within 2 days since he is one state from our shop. If you need any futher information I am more than happy to help! -Matt Graybeal MG Reptiles
From seller: MG Reptiles on 12/11/2006 16:49 PST
I CANNOT ship through paypal since you opened a claim!!! You know I really dont care if you think I am being deceptive or whatever, I beleive your paranoid beyond help!!! I will be esclating the dispute to a claim so I can ship through USPS's site and then manually input the tracking information.
From buyer: Shawn Gilbert on 12/11/2006 15:25 PST
I have re-read the rules posted by Paypal. In the section entitled: WHEN SHOULD i CLOSE THIS DISPUTE PAYPAL INSTRUCTS: "Wait until you are 100% satisfied that the dispute is fully resolved. A closed dispute CANNOT be reopened or escalated to a PayPal claim.... ...if the seller is going to send the item, don't close the dispute until you have received it." Since this is clearly posted for both parties to see, I must conclude that the seller has not only been deceptive, but is blatantly lying. Therre is nothing to prevent him from shipping the items he has been paid for in full. I have even received a private e-mail from him stating the items boxed and ready for shipment so that if I canceled the order he would charge me a 25% restocking fee.
From seller: MG Reptiles on 12/9/2006 20:44 PST
I CANNOT SHIP YOUR ORDER BECAUSE PAYPAL DISABLES THE ALIBITY TO PRINT USPS LABELS. YOU HAVE TO CANCEL THE DISPUTE AND THEN IF YOU DONT GET YOUR ORDER YOU CAN OPEN A CLAIM, NOT A DISPUTE. I WOULD LIKE TO GET THIS TAKEN CARE OF ASAP PLEASE.
From buyer: Shawn Gilbert on 12/9/2006 20:40 PST
I am still concerned about this transaction. Seller posted yesterday that the order would be shipped the following day (today) via USPS. Today, I received an e-mail from seller that he will not ship unless I cancel the dispute first. My understanding of the process is that once a dispute is cancelled, it cannot be reopened so the seller is asking me to leave myself no recourse if the items are not received. I responded stating I will galdly and expeditiously cancel the dispute upon receipt of the order.
From buyer: Shawn Gilbert on 12/8/2006 14:23 PST
I did leave a message on your answering machine that gave my name, phone number and order that was in question. I feel your response was intentionally deceptive since nothing I ordered required assembly or wiring and the issue is not about returning items, it is the fact that they were never sent in the first place.
From seller: MG Reptiles on 12/8/2006 13:40 PST
Customers order will be shipping tomorrow via USPS. Some of the items ordered are built to order when the order is placed and cannot be refunded or returned. Next time you call please leave a message so we infact know you called and can return your call asap! -Matt Graybeal
From buyer: Shawn Gilbert on 12/8/2006 10:18 PST
I placed the order on 11/19/06. I received confirmation of receipt of funds on 11/23/06 and a statement that my order would be shipped in 1-7 business day depending on the complexity of the wiring. My order had NO WIRING, so I assumed it would be in the lower end. On 12/01/06 I received an e-mail stating that one of the items (That the seller had listed "on Sale" was on back order and referenced previous e-mails that I had never received. I stated that if the holdup was due to the back order item, to cancel that item and send the others. I received a return e-mail stating that the back order item would be refunded and the order shipped. As of 12/08/06 I have neither recieved anything nor been contacted in any manner. Seller lists his business hours as Mon-Fri 12-5. I have called and only get an answering machine with no return call.
Seller escalated this dispute to a Claim.
From seller: MG Reptiles on 12/11/2006 16:53 PST
I am unable to ship this order using paypals USPS shipping services as the customers as submitted a claim. The order will be shipping with a signature confrmation number of 2503 8555 7491 1751 1823. The customer is very threatning with all sorts of legal action because of a backorder and has been offered a refund several times. I would like to have this taken care of asap and the customer should have the order within 2 days since he is one state from our shop. If you need any futher information I am more than happy to help! -Matt Graybeal MG Reptiles
From seller: MG Reptiles on 12/11/2006 16:49 PST
I CANNOT ship through paypal since you opened a claim!!! You know I really dont care if you think I am being deceptive or whatever, I beleive your paranoid beyond help!!! I will be esclating the dispute to a claim so I can ship through USPS's site and then manually input the tracking information.
From buyer: Shawn Gilbert on 12/11/2006 15:25 PST
I have re-read the rules posted by Paypal. In the section entitled: WHEN SHOULD i CLOSE THIS DISPUTE PAYPAL INSTRUCTS: "Wait until you are 100% satisfied that the dispute is fully resolved. A closed dispute CANNOT be reopened or escalated to a PayPal claim.... ...if the seller is going to send the item, don't close the dispute until you have received it." Since this is clearly posted for both parties to see, I must conclude that the seller has not only been deceptive, but is blatantly lying. Therre is nothing to prevent him from shipping the items he has been paid for in full. I have even received a private e-mail from him stating the items boxed and ready for shipment so that if I canceled the order he would charge me a 25% restocking fee.
From seller: MG Reptiles on 12/9/2006 20:44 PST
I CANNOT SHIP YOUR ORDER BECAUSE PAYPAL DISABLES THE ALIBITY TO PRINT USPS LABELS. YOU HAVE TO CANCEL THE DISPUTE AND THEN IF YOU DONT GET YOUR ORDER YOU CAN OPEN A CLAIM, NOT A DISPUTE. I WOULD LIKE TO GET THIS TAKEN CARE OF ASAP PLEASE.
From buyer: Shawn Gilbert on 12/9/2006 20:40 PST
I am still concerned about this transaction. Seller posted yesterday that the order would be shipped the following day (today) via USPS. Today, I received an e-mail from seller that he will not ship unless I cancel the dispute first. My understanding of the process is that once a dispute is cancelled, it cannot be reopened so the seller is asking me to leave myself no recourse if the items are not received. I responded stating I will galdly and expeditiously cancel the dispute upon receipt of the order.
From buyer: Shawn Gilbert on 12/8/2006 14:23 PST
I did leave a message on your answering machine that gave my name, phone number and order that was in question. I feel your response was intentionally deceptive since nothing I ordered required assembly or wiring and the issue is not about returning items, it is the fact that they were never sent in the first place.
From seller: MG Reptiles on 12/8/2006 13:40 PST
Customers order will be shipping tomorrow via USPS. Some of the items ordered are built to order when the order is placed and cannot be refunded or returned. Next time you call please leave a message so we infact know you called and can return your call asap! -Matt Graybeal
From buyer: Shawn Gilbert on 12/8/2006 10:18 PST
I placed the order on 11/19/06. I received confirmation of receipt of funds on 11/23/06 and a statement that my order would be shipped in 1-7 business day depending on the complexity of the wiring. My order had NO WIRING, so I assumed it would be in the lower end. On 12/01/06 I received an e-mail stating that one of the items (That the seller had listed "on Sale" was on back order and referenced previous e-mails that I had never received. I stated that if the holdup was due to the back order item, to cancel that item and send the others. I received a return e-mail stating that the back order item would be refunded and the order shipped. As of 12/08/06 I have neither recieved anything nor been contacted in any manner. Seller lists his business hours as Mon-Fri 12-5. I have called and only get an answering machine with no return call.
MGReptiles
Registered User
Hoenstly I forgot to refund the probes.. I thought we had it sorted it out, gues I was wrong.. I get a voice mail threatning to call the cops and I get defensive.. Honestly I am tired of getting crapped on and talked to like a dog, just not going to allow it anymore..
http://www.mgreptiles.com/gilbert
http://www.mgreptiles.com/gilbert
MGReptiles
Registered User
So Jim why am I heading towards a bad guy? Is it because I will not be pushed around and kicked in the nutts then smile and ask for another??
Sammy, Your one jeck of a person, I truly hope I am there when you are judged...
Sammy, Your one jeck of a person, I truly hope I am there when you are judged...