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Bad Guy Nathan Tow-Arnett TERRIBLE

Oh, I agree the buyer deserves a full refund, but he seems to have already surrendered to the fact he probably won't get it. I also agree he is really not at fault in any way other than possibly not going over in more detail how he wanted his animal was to be shipped. I'm just thinking a partial refund is better than none at all, and the only way to get that is to get the seller out of the defensive position and into a negotiating one. Like I said, it's a jagged pill, but it has worked for me in the past. And yes, I've put heatpacks under small reptiles with ony a crumpled up newspaper half-page between the bottom of the plastic dish they were riding in, and it did not cook them, but I've also seen animals arrive cooked with this setup as well. It really is a crap shoot when the temps start going down outside.
I'm also wondering if the seller wrote anything on the outside of the box to let the handlers know they neeed to avoid temp extremes. That's something I always do, and it might not make a difference, but so far, I have never lost a single victim, er, patient (knock on wood).
 
Oh, I agree the buyer deserves a full refund, but he seems to have already surrendered to the fact he probably won't get it. I also agree he is really not at fault in any way other than possibly not going over in more detail how he wanted his animal was to be shipped. I'm just thinking a partial refund is better than none at all, and the only way to get that is to get the seller out of the defensive position and into a negotiating one.

I disagree on the point that the buyer did not tell the shipper more about how to ship this lizard, the safe shipping method is always the sellers obligation.

The buyer asked that it be shipped fedex or ups and my opinion is that is all that the buyer can ask of a seller.

Asking the buyer to accept less than a full refund is asking him to compromise his principles for a small cash buy out...and that is wrong.
 
I got 2 snakes is a very small box in cold weather. There was a heat pack in the box, just like that-on the bottom, with paper crumpled on top of it, and the snake bag on that. They arrived warm and healthy too.

The seller was SO wrong to ship without a heat pack.
 
While I think the seller is definitely in the wrong (if Fedex or UPS is specified, then that's what needs to be used, and a heat pack as well if needed) I would like to point out one thing about box sizes. 7x7x6 isn't the smallest size available. TSK sells 6x6x4 and 6x6x5, so I guess you could call 7x7x6 medium depending on what you'd consider small. I also don't think that there is anything wrong with 7x7x6 boxes, depending on the size of the animal (I don't know much about lizards of any type so I can't comment on this case). I've received plenty of hatchling Ball Pythons in 7x7x6 boxes, even with heat when necessary, and all have arrived fine. I guess if box size is being discussed during the sale, the actual dimensions should be used instead of small/medium/large.
 
I disagree on the point that the buyer did not tell the shipper more about how to ship this lizard, the safe shipping method is always the sellers obligation.

The buyer asked that it be shipped fedex or ups and my opinion is that is all that the buyer can ask of a seller.

Asking the buyer to accept less than a full refund is asking him to compromise his principles for a small cash buy out...and that is wrong.

Like I said, Ed, I agree he deserves a full refund, but he has already admitted he probably won't get a dime since Paypal basically considers the package arriving at it's destination a done deal. At this point, he can either leave it alone and accept a complete loss, or possibly play shrink to the seller with little or no values/morals and get at least half his dineros back.
My guess is if he contacted the seller and said "Look, I've been mulling this thing over and I can appreciate you're position that you did your best." (I know he didn't, but just humor me for a sec). He then would need to take a deep breath and say something like, "In retrospect, I should have hashed out the shipping details a little more and made sure we were on the same page." I imagine the seller would have an opening then, if his brain operates like most people's, and he is not a sociopath, to cautiously let down his guard and possibly say something like, "Yeah, you're right, I wasn't paying attention to the details I needed to either because I had a test coming up, my dog is pregnant, and my girlfriend's aunt, Flow is her name, is in town, blah-blah-blah ..." At which time, the OP could basically work toward a refund of something rather than nothing. The main thing is to get the seller out of his defensive position, otherwise, the OP is wasting his time. It's known as shmoozing, and it works wonderfully if one can muster the grits to temporarily ingest anything that resembles pride, integrity, or justice for all. He could even promise a retraction on this thread, or something like that. Once he gets his cash back, he could basically ignore the seller when the shmuck wonders why the thread ended with him still looking bad. The only other options I can see would be to take the seller to small claims court, or if he used a credit card to purchase the animal, he might be able to get them to refund the money. Either that, or call cousin Vinny, who would be happy to have his 'friends' pay the guy a visit.:D
I also realize the seller may very well continue to ignore the OP with any emails or phone calls he might send his way, and it is possible the seller might just hang on to his position of being innocent of any wrong-doing with the whole deal. In that case, the OP basically just wasted more of his time on a $150 deal, but can rest assured he exhausted most, if not all, possible options. If it were me, I'd try the shmooz approach and kiss the guys buttocks long enough to squeeze a little cash out of him, then let him know what I really think of the numbnutz.:thumbsup:
 
I would like to point out one thing about box sizes. 7x7x6 isn't the smallest size available. TSK sells 6x6x4 and 6x6x5, so I guess you could call 7x7x6 medium depending on what you'd consider small.

6x6x4,6x6x5 and 7x7x6 are all considered small shipping boxes.

9x12x6 and any size near that would be considered a medium shipping box.

I believe that the extended shipping in the cold with no heat pack is probably what caused the death of the lizard.not sure if the box size is a contributing factor?
 
Anthony, no schmoozing on my part. It's against my nature to pander to people like this. Hopefully he's earning his $150 by losing future transactions.

Hi Ed,
His phone is 612-201-2116
E-mail is [email protected]

Address I don't know; there was actually no 'From' address on the shipping label which I still have; I inadvertantly used the box already. The tag was hand-written at the post office.

I kid you not:
http://www.sportsbybrooks.com/gophers-db-allegedly-kicked-the-hell-out-of-girl-26943

http://www.gophersports.com/sports/m-footbl/mtt/towarnett_nathan00.html
 
Hi Ed,
His phone is 612-201-2116
E-mail is [email protected]

Address I don't know; there was actually no 'From' address on the shipping label which I still have; I inadvertantly used the box already. The tag was hand-written at the post office.

Might take a while but we will find him.this is where your package was shipped from.:)


Acceptance


November 16, 2011, 9:45 am


MINNEAPOLIS, MN 55414
 
I don't think it's too hard to 'locate' him. Certainly either of his coaches could be contacted. He'll be going through finals for the Fall quarter either this week or next; I expect he's a busy boy studying hard to get a good job when he graduates and be a valuable asset somewhere.
 
Those were interesting links to Mr. Tow-Arnet. Grabbing a girl by the neck and kicking her once she's down sounds like a cat fight more than a guy fighting a girl. Maybe that's why he has a hyphenated last name - sort of like my wife does with hers. Good luck dealing with this class-act. Me thinks it will be a waste of time at this juncture, and probably not worth a moments more of irritation. Sorry the OP got tangled in this web. I'd probably cut my loses at this point and be more careful with any future transactions bro.
 
Anthony, no schmoozing on my part. It's against my nature to pander to people like this. Hopefully he's earning his $150 by losing future transactions.

Hi Ed,
His phone is 612-201-2116
E-mail is [email protected]

Address I don't know; there was actually no 'From' address on the shipping label which I still have; I inadvertantly used the box already. The tag was hand-written at the post office.

I kid you not:
http://www.sportsbybrooks.com/gophers-db-allegedly-kicked-the-hell-out-of-girl-26943

http://www.gophersports.com/sports/m-footbl/mtt/towarnett_nathan00.html

Link 2: oldest member of the Golden Gopher football team • born July 25, 1982.

I wonder if he was held back, he didn't impress me as being too bright (kicking a girl in front of witnesses??).

I would be interested in hearing his excuses (purely for entertainment purposes since it's a cut/dry case).
 
I'm going to try to cover everything I made note of to reply. I have chosen to defend myself from wrong judgment by some and for the amusement and knowledge of others. First it never ceases to amaze me how people pass judgment hearing half of a biased story.

Deborahbroadus I think you clarified your own brightness. Hopefully the only herp you care for is the one transmitted.

Ed Clark the gecko was not DOA not sure where you read that o_O? and FYI Long Term Captive means I bought the gecko as a fresh import several months ago and she has been in my care for that duration of time, while purchasing a recently caught animal from the wild is called a Fresh Import, just to clarify those terms for you. Now think (rationally) are sikorae being imported during this time of year? If so I'm not seeing any fresh imports available for sale. I sold her only to pay a vet bill which I should have found another means of paying it. Lotusracer paid 150 for the animal shipped. Not 100 for the gecko and 50 for shipping so no I didn't just pocket a few extra bucks.

Akonitony your perception on it being a cat fight is exactly right and my last name is hyphenated because back when I was born in Florida, babies had to take the father's last name. Also guess who cousin Vinny calls when he has a problem :D (Only some of you will appreciate that joke).

Anyway to summarize this "I kid you not" story first, if which is possible, the girl was getting pummeled by my gf because first was told to stop putting her hand down the pants of my gf's best friend's bf who was passed out on his couch and was also this girl's boss. Then second she was asked to leave and repeatedly refused. Third she purposely made a pass at me in front of my gf and that's when words were exchanged and a cat fight broke out. Her vendetta with me was I took away the mace and every other weapon she tried using while I tried to hold back my gf. Not the easiest thing to do and needless to say I am not dating that troublesome girl anymore. Going to the news paper was her way of retaliation because she knew I played football. I never got charged with anything just wrongly accused. Btw months after it happened she apologized when she saw I was the door guy at the newest club in town but proceeded to tell me off when I refused her entry. People that know me actually laughed when they read the story.

Now if your wondering why I am playing college football at my age I quit a well paying job to walk on the football team and play with my two brothers. Another reason I quit my job was to get a degree in animal science since I need a piece of paper to verify knowledge I've learned back in grade school on my own. I used to volunteer at the St. Louis Zoo after high school (an amazing zoo and I recommend everyone should check it out) in the Entomology and Herpetology department. But aside from the head curator and a few specialists, the other few employees knew nothing of the animals they were working with but I couldn't get on payroll because I didn't have a BS degree.

Alright back to the main issue here.
What I did to ensure her a safe trip.
I packaged her in a well-insulated box.
She was shipped out for overnight delivery and hold for pickup.
Fragile and Live were placed on the box. (The people at USPS aren't idiots to where they are going to leave a box that says Live and Fragile sit out in the cold)
Being she was not DOA or deceased a day or two even after given the situation I fulfilled my obligation as the seller.

Now the buyer claims the 100% reason the sikorae died was because of the shipping delay in cold weather, (implying it sat out in the cold) but being it died several days later and being a LTC I was fully aware of her health and my experience with shipping the species involving heat packs (has lead to deaths from extreme heat spikes) and receiving the species shipped to me in cold weather without heat packs when really a well insulated box does the trick (having Live and Fragile written on the box), I had reason to believe and now have better proof thanks to lotusracer himself, there are other (more likely) possibilities such as being caused too much stress or the stress of a new living environment is what caused the demise of my beautiful sikorae which now I regret selling to someone who was careless (in my opinion) with the well being of the gecko herself.

I have used USPS many times without a problem, this is the first. I've noticed when shipping reptiles people are many times over careful (like the first baby syndrome) and think animals have to be shipped overnight or otherwise the animal will for sure die or soon there after. Not true actually contrary to popular belief. I have wondered this myself and have shipped to friends and received shipping from friends using 2 day shipping without any trouble and the geckos, anoles and even lil tropical frogs have thrived many days after shipping in temperatures in the 40's and 50's (many black Friday deals) but they are hold for pickup, not delivered to my house, apartment or secret laboratory. Some animals did show more signs of stress than others but all bounced back to full active health. Also I have shipped animals using USPS to areas in the 40's and 50's and a well insulated box was used after I got confirmation of DOA (from a heat pack doing the exact same methods as I've read other people do who claim to have had success in the exact same size box) and it worked just fine.

I cannot guarantee factors out of my control such as stress done to the animal done buy the buyer which is obvious now since the buyer decided he was going to force an already stressed animal into an even more stressful situation of taking pictures the day of delivery, not in a natural setting, but against a white background. Anyone who are even the most remotely familiar with the species knows how sikorae don't sit still very easily outside of it's environment and bright flashes of light only induces more stress to a stressful change of environment. Now I'm sure lotusracer was giddy like we all are when we receive a new animal but given the situation he should have tried to lessen, not heighten the stress level and taking photos is stressful to any animal that gets stressed easily especially after shipping. Now knowing he has impaired judgement by making one bad decision, could he have made another bad decision? Yes, he had to handle her in order to get her to sit still to take a photo when again anyone familiar with sikorae knows they don't particularity like being handled. Handling a stressed sikorae can quickly lead to death. Whenever I receive a sikorae or any animal of that matter, I inspect it, DO NOT HANDLE IT, and place it in it's new environment with dim lighting, especially sikorae. I DO NOT take pictures of it right away! Granted this may have worked in the past without problems with all lotusracers other sikorae but he even said she seemed stressed and chose to ignore the fact she was stressed and took photos of her that day.

Another factor that can be added to the stress level of the animal people are overlooking is sikorae need to feel comfortable in the environment they are living in and moving into a new home can also be very stressful. A sikorae that particularly likes a certain perch or size and look of it's environment can get extremely stressed out if anyone of those factors changes especially a sikorae that has become comfortable with its surroundings such as a LTC. I have noticed this with my sikorae if I completely change the look of their environment they don't like it too well, but if I gradually change it they seem to accept it better.

People like answers to be clear cut and for many it is hard to accept or realize that there can be a multitude of reasons applied together that can result in a not so clear answer. Mr. lotusracer needs hold himself accountable for his poor choice of actions after he received her, but instead he is painting a picture to gain sympathy because he can't accept or realize he took part in her death and has warned everybody of how TERRIBLE I am. Yes people I am TERRIBLE for not guaranteeing an amateurs mistakes, regardless of the many successful transactions I have made through USPS without a problem.

In conclusion, if you are not an experienced keeper in any reptile, amphibian or insect you see offered for sale by me in the future please do not buy from me. Let someone else make the purchase who knows and regards proper care.
 
I used to volunteer at the St. Louis Zoo after high school (an amazing zoo and I recommend everyone should check it out) in the Entomology and Herpetology department. But aside from the head curator and a few specialists, the other few employees knew nothing of the animals they were working with but I couldn't get on payroll because I didn't have a BS degree.

Careful what you say here. I've been hanging around the St. Louis Zoo since I was very small (in the 60's). I agree, it's almost impossible to get a paid job, and the volunteers know very little. BUT, there was no Entomology Department when you were in high school, still isn't. They have a couple entomologists who work at the insectarium, which has only been around since the late 90's. They also don't let volunteers work with the herps, except handling non-hots at the Children's Zoo, which is nowhere near the Herpetarium. I do agree it's a great zoo though!
As far as uroplatus, the have a Henkeli, but that's it.
I work with the smaller uro species, and I know you have to be extremely careful to get them from point A to point B. There's really no room for error with this delicate species, and if anything happens, it's best to save your reputation by doing right by the buyer.

Noelle
 
Well, I can see the version of the GF-attack happening like NTA states it did, but still can't understand why he would need to kick her once she is down - but who knows? Maybe he was just gently placing his foot on her to keep her from getting 'pummeled' by the GF some more?
As I stated earlier, I think both the seller and buyer might want to take some of the blame each. NTA did not seem too concerned with the deal after he shipped - not enough to answer his phone anyway, and the OP may have been a little overzealous with his new captive, and stressed her out. Bottom line seems to be whenever a deal is struck, both sides take certain risks. When the animal dies and there is no real clear-cut evidence of negligence, both sides should end up losing a little something. If NTA was not convinced he was selling to someone who knew what he was doing, he should have sat on it until spring, as he said earlier on. One thing is for sure: both sides are excellent at rationalizing their own side of the story.
 
See, what happens here is that you establish your arguments based on assumptions and I establish mine based on the facts at hand and make some reasonable inferrences therefrom. I'll cover your assumptions, cover the facts again, and then I can go ahead and make some assumptions of my own just to cover all possibilities and be fair. You also make your arguments to pry on emotion whereas mine are simply systematic. I don't appeal to the emotions, simply the intellect.

Now, what really triggered me to start this was your direct lies to Paypal when I opened a dispute over the matter (this is a statement of the seller to Paypal; both statements are inside the original posting):

"Guarantee was for live arrival which he received and nothing after. If shipping were the issue the animal would have died within 24 hours if not arrived dead. The lizard was shipped properly in a fully insulated box with packing material and a tracking number was provided. Being the lizard died several days later it most likely died due to improper husbandry issues or other unknown causes and is not the sellers responsibility. Buyer purchased a LTC (Long Term Captive) healthy lizard and never attempted to show proof the lizard he received died. This is a way people try to scam sellers to get money back while keeping the animal that is very much alive and healthy."

1- live arrival at two days is not equal to live arrival overnight otherwise people would freely ship things 2nd-day with no concerns to save on money. This is misleading. If it arrived overnight we wouldn't be here having this discussion because the guarantee would have been satisfied. What has occurred is outside the circumstances of the guarantee.
2- you're absolutely certain that if shipping were the issue that death would have been within 24 hours, precisely? Conjecture and misleading. I know they don't teach you crap like that at the university.
3- "a tracking number was provided" if 'was provided' means more than a day after it was shipped and about 8 hours AFTER it should have arrived, then sure, that's a true statement; otherwise that's a lie. Until you called me back (the second time) WITH the tracking number after no other responses I didn't even have any proof that you had shipped anything to anywhere. You WERE quite suprised that it had not arrived and I did suggest that you should put some effort into locating it and try for recovery; I doubted you would.
4- "most likely died due to improper husbandry issues" except that you don't know anything about my husbandry.
5- "never attempted to show proof the lizard he received died" misleading. You never requested proof; proof could have been established within a reasonable time-frame.
6- FABRICATION OF A SCAM.


N-T-A"I sold her only to pay a vet bill which I should have found another means of paying it. Lotusracer paid 150 for the animal shipped. Not 100 for the gecko and 50 for shipping so no I didn't just pocket a few extra bucks."

Well, that's really a matter of mathematics and not philosophy. $150-$Fedex<$150-$USPS -> Fedex=USPS+a few extra bucks to pay your vet bill. As such, your monetary interests are not confined to the transaction but exterior factors. I paid $150 for a live healthy animal delivered overnight. I received a live animal two days later that was not healthy upon receipt and died shortly thereafter.
So, monetarily we each have equal stakes in the dispute- $150. The $150 is of different values to both parties (apparently more to the seller); the seller clearly is grabbing at straws and making every excuse to retain the funds to the point of misleading Paypal (who has the capability of taking them back) and exhaustively defending in incompetent courier so as to make a plausible defense of action disregarding that the action taken was not an action that was agreed upon. As a buyer, $150 means less to me than actually having the animal alive and healthy (it was my first offer and was willing to spend more in a reasonable negotiation). My value is simply in a proper and fair transaction and accountability. My hourly rate multiplied by the time to discuss this has far exceeded the monetary value.

N-T-A"I packaged her in a well-insulated box."

By 'well-insulated' we understand that to mean a small box with the normal insulation that that these boxes have (1 layer of foam). What we need to understand is that insulation does not provide warmth; it merely reduces the rate at which temperature changes be it getting warmer or cooler (insulation reduces the differential factor dT/dt and heat is lost primarily through conduction). A package with no heatsource (neglect the lizard as a heatsource), given enough time will attain the ambient temperature. How much time will it take for a package of this size to go from 70 degrees to 40 degrees or less? It's a fairly easy experiment to try and the relationship is linear. I may do that later and post results so that everyone can learn from it.

N-T-A"She was shipped out for overnight delivery and hold for pickup.
Fragile and Live were placed on the box. (The people at USPS aren't idiots to where they are going to leave a box that says Live and Fragile sit out in the cold)"

You make a lot of assertions about the post office that are not verifiable. You've said that their facilities are all room temperature, now you also say that USPS would not let such a package sit out in the cold becaue they're not idiots. The reality is that once that package goes behind that counter you don't really know what happens to it and to what it is exposed. One can reasonably expect only that it will experience something between room temperature and the exterior environment and sometimes something more extreme.
What we DO know is that overnight packages are going to be stuffed into "air cargo containers"; look up some pictures of them. These are standard -sized rapidly loadable containers dependant on the type of aircraft they are going into. You can expect that once the package hits the sort facility at the air cargo center that it will be rapidly conveyed into one of these containers if it hasn't already been incorporated into one (maybe some USPS insider would know). It doesn't sit on the pilots lap or anything like that. A local driver may pay particular attention to it on their delivery route, but that's about it. The personal touch is gone and the box is a box; it has nothing to do with whether the people at USPS are idiots are not. The notion that 'people at USPS are not idiots' would imply that 'the box will never get cold' whereas the notion that 'people at USPS are idiots' would imply 'the box will get cold' but neither has anything to do with the situation inherent to shipping air cargo. If you expect 'white-glove' treatment, only services like Delta-Dash give you that kind of thing. Fed-Ex and UPS in my experience (and many others) are more reliable for overnight delivery; the circumstances of package handling are otherwise expected to the the same.
Now, what I DO see in the USPS tracking log is that the box was "Processed through sort facility, Saint-Paul, MN" on Nov 16, 6:13pm, which seems to be the air terminal, and it wasn't until the evening of the 17th that i registers as Santa Ana which is our large local facility, probably having come by way of LAX (bu can't say for certain) which is a one hour drive. This gives me reasonable expectation (this is an assumption) that the the package sat in a cargo container and loading dock after having run on a number of trucks and sort facilies for about a day. What temperature did it attain after this long? Do air terminal workers wear short-sleeves and run around in a large room-temperature facility or do they dress up in something warmer? It doesn't seem cost effective to heat such large busy volatile areas; USPS has plenty of money worries.


N-T-A"Being she was not DOA or deceased a day or two even after given the situation I fulfilled my obligation as the seller."

Your obligation as the seller was to deliver a live (healthy) animal overnight with FedEx in a medium box. You did not.

N-T-A"Now the buyer claims the 100% reason the sikorae died was because of the shipping delay in cold weather, (implying it sat out in the cold) but being it died several days later and being a LTC I was fully aware of her health and my experience with shipping the species involving heat packs (has lead to deaths from extreme heat spikes) and receiving the species shipped to me in cold weather without heat packs when really a well insulated box does the trick (having Live and Fragile written on the box), I had reason to believe and now have better proof thanks to lotusracer himself, there are other (more likely) possibilities such as being caused too much stress or the stress of a new living environment is what caused the demise of my beautiful sikorae which now I regret selling to someone who was careless (in my opinion) with the well being of the gecko herself."

Yes, I claim the loss of the gecko to be temperature/transit related because I'm actually giving you the benefit of the doubt that you DID indeed ship me a live healthy reptile but due to the circumstances of shipping it arrived to me unhealthy and died shortly after. I COULD take the position that you shipped me an unhealthy reptile or that the animal was in decline (either of which is an assumption but I am giving you the benefit here that it was healthy on departure) so we could go 50% unhealthy and 50% shipping if that's any better. I assume that circumstances on your end were sufficient before transport and I KNOW circumstances were appropriate on my end after transport; therefore reasonable analysis leads me to claim that losses are due to shipping related circumstances. This is why we have things like reasonable doubt, evidence, inquiry, etc.

N-T-A"I have used USPS many times without a problem, this is the first. I've noticed when shipping reptiles people are many times over careful (like the first baby syndrome) and think animals have to be shipped overnight or otherwise the animal will for sure die or soon there after. Not true actually contrary to popular belief. I have wondered this myself and have shipped to friends and received shipping from friends using 2 day shipping without any trouble and the geckos, anoles and even lil tropical frogs have thrived many days after shipping in temperatures in the 40's and 50's (many black Friday deals) but they are hold for pickup, not delivered to my house, apartment or secret laboratory. Some animals did show more signs of stress than others but all bounced back to full active health. Also I have shipped animals using USPS to areas in the 40's and 50's and a well insulated box was used after I got confirmation of DOA (from a heat pack doing the exact same methods as I've read other people do who claim to have had success in the exact same size box) and it worked just fine. "

Take your chances and you WILL get burned. However, when YOU take chances it's your customer that will get burned because you fail to take responsibility for your chances. It's curious to take on the notion that just about everyone else shipping animals is wrong in their practices including the couriers but you are correct. How over-careful can one be when shipping someone elses property and a live-animal at that? I wouldn't knowingly purchase from someone who rates normal transportation practices so low. What we DO know is that the animal was effectively shipped 2nd-day due to its actual arrival date and it DID die soon after; can you find me a shipper who will advocate 2-day shipping in winter as a healthy medhod for handling live animals? It's possible that your handling would have been adequate for a true overnight delivery and it very well may have survived nice and healthy overnight the way it was shipped; given that it arrived second-day the situation is different. Given the recommendations from the USPS website that they have arrived at for safe conveyance of live animals, those guidelines weren't even followed. Not only did you not ship Fed-Ex like you were supposed to, you didn't follow the USPS guidelines.
I actually arrange my own hold-for-pickups at the FedEx hub (when I receive a tracking number!) so that I can stop in and receive the package on the way to work and they don't go out on trucks. With FedEx I can intervene and with UPS to a limited extent also. With USPS you're just SOL no matter what. The seller is supposed to ship to the addresses specified by the buyer; you didn't even do that.
Now, that said, you say that your success rate for 2-day delivery is effectively 'acceptable'. Two matters here:
1- You say "Some animals did show more signs of stress than others but all bounced back to full active health."; so for all the statements that you make that a sikorae are highly stressed and prone to sudden death so as to blame ME you're not willing to accept that the two-day transit at unknown temperature wouldn't lead to an animal that was stressed but did not 'bounce back'? Curiously hypocritical and self-serving. This is your first data point for failure. What corrective action will you take? At no point in the future can you say to anyone "I've never had any problems doing that"
2- 2nd day shipping may not be equal in handling to what happened to this package, which is entirely unknowable. It's hard to say what happened to a package slated for overnight if it's supposed to go an misses the plane. It could be at the front of the dock waiting to go for a whole day while things going 2nd day don't make it so far so fast. To assume that an overnight package that ultimtely makes its destination on second-day is subject to the same handling as 2nd day may not be correct since the intentions within the shipping system were dissimilar.

N-T-A"I had reason to believe and now have better proof thanks to lotusracer himself, there are other (more likely) possibilities such as being caused too much stress or the stress of a new living environment is what caused the demise of my beautiful sikorae which now I regret selling to someone who was careless (in my opinion) with the well being of the gecko herself."

Once again, pandering to the audience of emotion. Let me rephrase your statement: N-T-A killed MY beautiful sikorae (not HIS) by shipping her second-day air in the middle of winter without so much as a heat pack in its teeny-tiny box. What's a cute little lizard to do? He knows that nobody else in the country will ship like this but he really needed the money to pay his vet bills so this little girl was sentenced to die a horrible death by in his hands and subsequently died in my care. This beautiful girl will have no chance to grow up and have cute little lizard babies with a nice well-educated man-lizard, ever. He's a lizard killer and probably wears fur. Lizard Killer. Lizard Killer. [yawn]

N-T-A"I cannot guarantee factors out of my control such as stress done to the animal done buy the buyer which is obvious now since the buyer decided he was going to force an already stressed animal into an even more stressful situation of taking pictures the day of delivery, not in a natural setting, but against a white background. Anyone who are even the most remotely familiar with the species knows how sikorae don't sit still very easily outside of it's environment and bright flashes of light only induces more stress to a stressful change of environment. Now I'm sure lotusracer was giddy like we all are when we receive a new animal but given the situation he should have tried to lessen, not heighten the stress level and taking photos is stressful to any animal that gets stressed easily especially after shipping. "

I don't think anyone has ever described me as a 'giddy' person and the things that are 'obvious' to you are really hyperbole and conjecture. Indeed, any person who knows anything about reptiles knows how much stress they are under when being delivered which can easily be overstated to be persuasive. Also, anyone who knows anything about sikorae knows how well they DO sit still; this particular animal was in no rush to go anywhere. Anyone who knows anything about photography can tell you there is no flash in that photograph (highlights, shadows, reflections). That was shot at f/8. ISO-100, and a ONE SECOND exposure with room lighting (no flash) which was indirect from the outside window (the single highlight on the eye). Out of the box at USPS, drive it home, inspect it closer, take a picture, into a humid planted habitat, not a problem. The original image is available for anyone that e-mails me and it has camera properties embedded (verifiable fact).
The 'white background' argument is pretty juvenile and another red-herring. I've bought plenty of animals, even u sikorae that were either shipped or came from a show (and visibly substantially less healthy). Some have come in white deli-cups or been supplied on white 'snow' flakes (LLL reptile does this with many of their animal-show animals). Cages have white walls nearby and many animals sleep directly on the glass rather than on the mateirals or sometimes on whiteish wood.

N-T-A"Now knowing he has impaired judgement by making one bad decision, could he have made another bad decision? Yes, he had to handle her in order to get her to sit still to take a photo when again anyone familiar with sikorae knows they don't particularity like being handled. Handling a stressed sikorae can quickly lead to death. Whenever I receive a sikorae or any animal of that matter, I inspect it, DO NOT HANDLE IT, and place it in it's new environment with dim lighting, especially sikorae. I DO NOT take pictures of it right away! Granted this may have worked in the past without problems with all lotusracers other sikorae but he even said she seemed stressed and chose to ignore the fact she was stressed and took photos of her that day."

Conjecture, hyperbole. This is really red-herring material. I don't actively handle my animals and the handling they DO receive is on par with what any other keeper does to maintain their animals. Everything that comes in gets checked for mites. This is not a petting zoo. 'handling'+'quickly'+'death' leads to a gross misstatement about animals that can make it from the wild through the import chain, retail market, and into your homes. Suggests to me that a two-day trip could be fatal.

N-T-A"Another factor that can be added to the stress level of the animal people are overlooking is sikorae need to feel comfortable in the environment they are living in and moving into a new home can also be very stressful. A sikorae that particularly likes a certain perch or size and look of it's environment can get extremely stressed out if anyone of those factors changes especially a sikorae that has become comfortable with its surroundings such as a LTC. I have noticed this with my sikorae if I completely change the look of their environment they don't like it too well, but if I gradually change it they seem to accept it better."

What does this have to do with anything? It doesn't add anything to the situation. People here are reptile people. Prying on emotion again to be persuasive. Ship the housing or 'favorite perch' next time, all the time.

N-T-A"People like answers to be clear cut and for many it is hard to accept or realize that there can be a multitude of reasons applied together that can result in a not so clear answer. Mr. lotusracer needs hold himself accountable for his poor choice of actions after he received her, but instead he is painting a picture to gain sympathy because he can't accept or realize he took part in her death and has warned everybody of how TERRIBLE I am. Yes people I am TERRIBLE for not guaranteeing an amateurs mistakes, regardless of the many successful transactions I have made through USPS without a problem."

There is no 'sympathy' gained here; this is an exposure of a dispute over your practices and your communication ability over the course of the transaction, which really were quite bad. You shipped an animal 'overnight' without providing tracking until well after it should have arrived which is absolutely unexcusable regardless of all the other circumstances regarding this transaction. It's like you were mailing a letter but you didn't even have any prior knowledge or approval that I could be at that particular address to receive it. Your ability to lie, deceive, not address the situation appropriately, really seems to be a clear indication of the way situations will go in the future should they go wrong regardless of how many successes and whether those successes were had despite USPS. That's what people need to know about. Also, your tendency to spontaneously change the way the transaction will be conducted without prior notification are of significant importance. Any potential buyer will have no idea what you're actually going to do when you say so (although USPS is a good assumption at this point) and they'll also know that you'll take no liability for your courier should they make an error.
There IS a clear-cut situation here- you used inadequate packaging, changed the shipper, they took longer to deliver than required.

N-T-A"In conclusion, if you are not an experienced keeper in any reptile, amphibian or insect you see offered for sale by me in the future please do not buy from me. Let someone else make the purchase who knows and regards proper care. "

Many happy reptiles here including uroplatus. It's amazing, all of them happy and healthy, and all of them shipped overnight from all reaches of the country. Given all the reptiles and arachnids I've seen come in this is the only death in vaguely close proximity to arrival that I've ever seen. From your accounts, death in transit does seem to follow you quite a bit closer. With that much experience in death, one might learn better with that experience. You might look into larger heated boxes with some internal control of thermal exposure as well as a more reliable courier. I've seen it; it's not so hard.
 
Akonitony my gf was the one who bull rushed her into a wall and kicked the snot out of her. I just tried to pull her off the girl and never kicked her. She said she hadn't been heavily drinking but I watched that girl down a whole bottle of Malibu straight in a half hour. She is one of the few indian girls who tries to make herself known in the downtown scene here in Mpls so she stands out and I've seen her many times having to be helped out by some random guy she picked up at the club because she can't walk in heels very well drunk.

rcarichter you said "BUT, there was no Entomology Department when you were in high school, still isn't. They have a couple entomologists who work at the insectarium, which has only been around since the late 90's. They also don't let volunteers work with the herps" Your right I should be careful of my word choice, by Entomology Department I was referring to the Insectarium with the giant horned beetle statue out front. The head curator at the time and not sure if she still is since I have not been there in a long time was Jane Stevens who I volunteered for. The work with the Herpitarium your right was not hands on for volunteers which is why I tried getting a job there. The Insectarium work was hands on except for the hots (mostly spiders and scorpions) which I had no desire to work with anyway and spent most of my volunteer time there.

Lotusracer I shouldn't have to ask for proof of pictures, I don't wait for a seller to ask me for proof of pictures when I have received a DOA from a heatpack shipped FedEx, I take the initiative and send him the pictures because I understand other people also have lives and are busy with them. Since you went straight to paypal claimed it was an ebay purchase never attemped to send me pictures, yes that to me is someone who is trying to pull a scam.

I don't need to send the "favorite perch", I told you it was cork bark. whether you chose to value that information or not was your decision. You can continue to keep placing all the blame on me I don't care since you seem you think you know whats best when you obviously don't. You can say the same about me but I know from my experience and test experiments shipping was not the issue. You remind me of the guy I overheard in a store I frequent who bought a chameleon and a week previous and wanted a new one because it died. They asked him if he sprayed it daily and if he gave it a cool spot to get away from heat lamp and the guy said yes he did all that. Little did he know his gf was behind him shaking her head no. It was hilarious! So you can say you did this and this which I believe some of which is true and I believe you weren't intending to cause stress to the animal but you did cause unneeded stress proof by your picture which the poor decision leads to believe there are other poor choices you made you won't admit too.

I will from now on explain to buyers I will be shipping USPS right away to save any complaining.
 
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