All packages are subject to being thrown, tossed around, shuffled across the floor, kicked, dropped and a variety of other things, that is why you package the animals safely.
Not only did you have these animals free room in a box that had excessive space, you had 18 animals free roaming in a box that had excessive space. Nothing "extra" or "different" happened during the shipping, it is just flat irresponsible to ship this way. I have gone ahead and e-mailed my concerns to SYR.com regarding this. I do not know if they will come here and weigh in, but you violated their policies for shipping anim
"Using your own shipping supplies
You may use your own shipping supplies, but they must meet or exceed the standards developed by ShipYourReptiles.com:
•Cardboard box is new, with no markings that indicate a dangerous or illegal item (no alcohol boxes). Box must not have any kind of warning or hazardous material markings or stickers. Box should be labeled in accordance with the Lacey Act. See more on that here.
•Insulation lining must be at least ¾ inch thick. The insulating lining must cover all four sides of the inside of the cardboard box, as well as the top and bottom.
•Heat or cold packs must be used according to ShipYourReptiles.com Shipping Standards.
• You must use a “triple container.”
1.The deli cup or cloth reptile bag.
2.The insulating foam container.
3.The cardboard box.
•You must seal the box adequately. All shipping labels must be fully legible.
If you have any doubts, use the supplies available on ShipYourReptiles.com.
Remember: What you do affects the entire reptile hobby and industry. The general public has a right to live their lives without encountering a reptile that’s escaped from improper packaging. Every time someone ships a reptile with substandard packaging, and that reptile escapes, dies, scares or harms someone, that reflects poorly on all reptile hobbyists. It also furthers legislative efforts to ban reptiles entirely.
Take responsibility. Do your part. Pack your reptile properly. Make sure it reaches its destination safely. It’s good for the reptile, it’s good for the recipient, and it’s good for you."