I have a complaint/warning to issue concerning Ray Torres of Ray's Reptilia....last week I purchased a snake from Ray. He was prompt in answering my e-mails and was very cordial. I had noticed that he had a good guy post here on the BOI and after discussing the snake with him, I felt comfortable enough to go ahead with the purchase. I sent him the money via PayPal and all was good....we arranged a shipping arrival date for yesterday (11/4/04)........I had asked Ray on Tuesday/Wednesday (can't remember, will check exact dates of e-mails) what carrier he planned on using and if he would provide me with a tracking number....I got no response....I was expecting the snake to arrive before 10:30 am as most overnight shippings occur.....10:30 am on Thursday rolls around, no snake yet.....11:30, no snake.....I have to leave for work at 12 pm so I cannot wait any longer for the snake to arrive. Luckily there was someone else at my house to receive the snake when it arrived eventually at 1:30 PM.
What disturbed me greatly when I came home shortly after the snake arrived at my home was the carrier he used.....he shipped the snake via the United States Postal Service! It was a Priority package, and I know this can sometimes take 1-3 days to arrive....not only was the carrier unacceptable, but the box was VERY poorly packaged.....there was absolutely no padding, no insulation, nothing in the box except a small tupperware with aspen.....but no snake either!!! The snake had escaped the container and was crawling around inside the box!!! What also troubled me was the temperatures for yesterday....it was in the 40's when the snake arrived with no heat pack. Both myself and the snake are lucky she survived the trip.
In truth, the snake seems no worse for wear and is very nice looking, but I cannot keep my mouth shut when an animal is shipped in such a deplorable fashion. I would not purchase from him again unless he drastically changes his shipping methods.
I have e-mailed Ray several times since yesterday and I have yet to hear from him.....he was VERY quick to answer my e-mails when I was inquiring about and purchasing the animal, but he disappears when a problem arises? Not good IMO.
Also, I noticed he placed another ad for the exact same snake I purchased from him on KS.com yesterday.....same picture, same info.....same snake. This also troubles me quite a bit.....why is that snake up for sale if I have it??