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Bad Guy Repti-Racks- Bad customer service

So i have been looking for cages and decide to try Repti-Racks. Mistake for sure.
I tried to ask him what the vent sizes are on their basic venting he states he puts in on his most popular cage.. He told me to look it up !! I did and didnt find size of vents unless its an added vent and that is 3x5.

So to end it all on not deal with this person,i asked for my pay pal $517 to be refunded today. Will buy the boaphiles and rather deal with a split on a cage then a person who can send me an email telling me to look it up myself,rather then just stating the size.

What a guy and what customer service !!:censored::censored::

I dont think he liked selling me the 3rd cage for $100 shipped. ??

That product info link is their so anyone can read everything we offer and choose whats best for them not just get a fast reply when you don't know about each we offer to make the determanation whats best for your needs
So i guess we have bad service when we tried to direct you to a link to understand and read all we offer and why to better serve you...
 
Heres the one under small/med/and lg plastic cages. It says nothing on the size. It does say standard size.

Black is currently standard but we can get white so ask for details on white.
Durable ABS solid plastic not foam PVC"Textured on one side smooth on the inside"
Strong 1/4" cast acrylic doors.
Bolted on durable poly hinges.
Actual color matched rear venting. (2 per cage) STANDARD vents (High humidity reptile please add more venting or the 3x5 vents
Color matched bolted on Door knobs.
Stacking feet to allow for under belly heating to be attached when stacking cages and for proper air flow around it- manufacturer recommend.
Welded in upper and lower header beams putting more support where its needed making front panel 1/2" thick
Full door backing on all cages suited for venomous also.
2 cage door choices -either a cast acrylic single hinged drop down door style or DBL hinged drop down door style.
Sliding cast acrylic doors also available on all cages same price.
Clear Lexan door spin latch's-Lexan is the same material used for bullet proof windows. (Keyed alike cam door locks available.)
Light weight and water tight.
Ready to use right out of the box with no assembly
BEST OF ALL MOST AFFORDABLE SYSTEM AROUND!
CHECK OUT OUR YOU TUBE

I always tell the truth man.. This is copied from your site and under the cages i paid for.
And it says nothing under the product info when i click on it where is says product info. Just a bunch of squares with no writing.
 
I looked at the site and only came up with standard size man. I read before i ordered. Instead of just the few words telling me to look it up,you could have just said they are 2" circles vents or whatever they are man. But you choose to tell me to look it up. I couldnt find it so i asked the owner and maker(you). Your rudeness or lack of communication is what made me not want to deal with you.
 
That product info link is their so anyone can read everything we offer and choose whats best for them not just get a fast reply when you don't know about each we offer to make the determanation whats best for your needs
So i guess we have bad service when we tried to direct you to a link to understand and read all we offer and why to better serve you...

I would like to see and please show others post the email reply you claim we told you look it up your self it don't exsist does it

Here is the topics
Your email
Great,but i looked to see what the venting is and i cannot find what size and how many there are. please inform me. I dont need much at all. i am housing boa's.thank yourich

Seems you already know their is some sought of venting other than door venting as others use and a size and qty per cage from that reply but yet you post "Well, my boaphiles do not have venting. What is standard for one maker is not standard for another maker."


Yes they do their venting is the gaps around the door.
 
I looked at the site and only came up with standard size man. I read before i ordered. Instead of just the few words telling me to look it up,you could have just said they are 2" circles vents or whatever they are man. But you choose to tell me to look it up. I couldnt find it so i asked the owner and maker(you). Your rudeness or lack of communication is what made me not want to deal with you.

The link is their in plain site right on home page PRODUCT INFO. Sorry sir you didnt read at all if you have where i directed you would have got all the answers you seek and alot more and may have thought well i like the sound of this other venting option maybe that will work better or at least understood you had options. Im not going to email you a few words im going to as i did direct you to where i did PRODUCT INFO SO YOU CAN understand what we offer and what those choices offer you. So if thats bad service and lack of communication (Quick replies to every e-mail) i dont know what to tell you than its best you take your business elsewhere sir and pay more.
 
Heres the one under small/med/and lg plastic cages. It says nothing on the size. It does say standard size.

Black is currently standard but we can get white so ask for details on white.
Durable ABS solid plastic not foam PVC"Textured on one side smooth on the inside"
Strong 1/4" cast acrylic doors.
Bolted on durable poly hinges.
Actual color matched rear venting. (2 per cage) STANDARD vents (High humidity reptile please add more venting or the 3x5 vents
Color matched bolted on Door knobs.
Stacking feet to allow for under belly heating to be attached when stacking cages and for proper air flow around it- manufacturer recommend.
Welded in upper and lower header beams putting more support where its needed making front panel 1/2" thick
Full door backing on all cages suited for venomous also.
2 cage door choices -either a cast acrylic single hinged drop down door style or DBL hinged drop down door style.
Sliding cast acrylic doors also available on all cages same price.
Clear Lexan door spin latch's-Lexan is the same material used for bullet proof windows. (Keyed alike cam door locks available.)
Light weight and water tight.
Ready to use right out of the box with no assembly
BEST OF ALL MOST AFFORDABLE SYSTEM AROUND!
CHECK OUT OUR YOU TUBE

I always tell the truth man.. This is copied from your site and under the cages i paid for.
And it says nothing under the product info when i click on it where is says product info. Just a bunch of squares with no writing.

Thats a brief info we created a page called PRODUCT INFO for all details of everything we directed you too which you didnt go to.It tells you a lot more than what you just copied.... It also states their what you copied above 2 vents per cage so you know their is venting and you state boaphile dont use venting and you use those so why all this..
 
Heres the one under small/med/and lg plastic cages. It says nothing on the size. It does say standard size.

Black is currently standard but we can get white so ask for details on white.
Durable ABS solid plastic not foam PVC"Textured on one side smooth on the inside"
Strong 1/4" cast acrylic doors.
Bolted on durable poly hinges.
Actual color matched rear venting. (2 per cage) STANDARD vents (High humidity reptile please add more venting or the 3x5 vents
Color matched bolted on Door knobs.
Stacking feet to allow for under belly heating to be attached when stacking cages and for proper air flow around it- manufacturer recommend.
Welded in upper and lower header beams putting more support where its needed making front panel 1/2" thick
Full door backing on all cages suited for venomous also.
2 cage door choices -either a cast acrylic single hinged drop down door style or DBL hinged drop down door style.
Sliding cast acrylic doors also available on all cages same price.
Clear Lexan door spin latch's-Lexan is the same material used for bullet proof windows. (Keyed alike cam door locks available.)
Light weight and water tight.
Ready to use right out of the box with no assembly
BEST OF ALL MOST AFFORDABLE SYSTEM AROUND!
CHECK OUT OUR YOU TUBE

I always tell the truth man.. This is copied from your site and under the cages i paid for.
And it says nothing under the product info when i click on it where is says product info. Just a bunch of squares with no writing.


Here is a direct copy and paste from product info page.Also if you could see it why not let us know instead of quickly adding to a BOI

Product info PDF Print E-mail

Information regarding caging and options.



23" or 13" STANDARD LIGHTING FOR CAGING -

23" standard light and 13"standard light are lights for lighting up your cage not UV.The lights are both energy savers and slim line and are white only.Unless asked their mounted right behind fron upper door lip. Comes with bulb and bulb cover also. They are white in color and come when ordered with cage pre installed.They have a on/off switch but a timer can also be used. Pre installed mean we pre drill all holes needed for mounting and cord is already in place through back panel. All hardware comes with it including cord mount clips. These items cannot be shipped installed.To see image please go to CAGE OPTIONS PAGE

24" UV LIGHTING -

Our 24" UV fixture is just that a fixture no bulb included.They come in black or white and accept 24" uv bulbs.They are only pre installed meaning all mounting holes are already drilled.All hardware comes with it including cord mount clips. Cord is already ran through back panel when shipped.They have a on/off switch but a timer can also be used.Image can be seen under Cage options page

Single Ajustable heat lamp fixture-

This fixture is our heavy duty system for using heat bulbs. NOT for snakes, only lizards.Comes pre installed and all hardware is included we also have a You Tube video on final assembly of this fixture and also offer help at anytime.You dont need to be a electrician to assemble this only 3 wires white to white,black to black and green ground to green screw on fixture. Use supplied wire plastic nuts to twist wires together.This fixture is a all metal base rated at 150 watts and can be mounted at any location unless noted we mount on back wall upper side and is fully adjustable to angle bulb where you need it than locks in place with a screw.The wiring connections are all out side cage in small juntion box using a grounded heavy duty cord.

Cage Locks -

We offer 2 types of key locks for caging a lock for hinged doors and sliding showcase door locks, so please choose which you need correctly. All locks are keyed alike meaning no matter how many cages your have from us 1 key will work all sliding locks and 1 key will work all hinged doors locks but you get 2 keys per lock. Sliding locks are mounted via industrial dbl sided clear tape and hinged key locks are bolted in to acrylic doors.When ordering hinged key locks if you choose the option for single hinged door add 1 lock per cage.If choose dbl hinged doors add 2 locks per cage.If your cage is divided into 3 or 4 all that many locks per divided section.

Venting -

We offer 2 types of venting options.(3xx5 drilled & standard rounds vents) One we consider standard which comes with all cages unless you choose optional 3x5 venting. Those standard vents are 2 1/2" round louvered vents and color matched. Venting plays a big role in how well your cage with your species housed in it and in your home as each is different vents in fresh air flow. For high humidity reptiles we suggest going with 3x5 drilled vents allows more air flow but yet still retains in proper humidity but with a better dry out over night.3x5 drilled venting is a machined 3x5 vents 3/16" hole size with 2 3x5 vents per cage and unless noted comes on back wall. We do offer these 3x5 vents to be adjustable but be aware if on back wall to adjust youll need access to back of cage. Side venting and placement is all up to you just let us know when ordering.Improper choice of venting for what your needs are can result in undo pressure on door as air and humidity temps inside cage verse outside cage can affect the latchs getting tight as door will expand and contract.

Cage door latchs -

All cages comes with latchs for doors even if you order key locks.These latchs are lexan materials and clear and bolted in place with a nylon lock nut. These latchs are adjustable just by lossening or tighting lock nut on back. This maybe needed if your not controlling humidity in cage as suggest and doors are expanding.Not adjusting these could result in it snapping.

Stacking feet -

All plastic caging we offer comes with feet at bottom unless noted differently. This way mainly designed for under belly heating to be used as a high percentage use these for snakes and allows it to be used properly. All under belly heating needs air flow around it and should not be sandwiched between anything.This is what can cause it (underbelly heat) to melt or worse.When our cages are stacked they provide proper air movement around underbelly heating pad to funtion correctly.These stacking feet also keep cages above or below off cage it sits on only supporting cage from strongest points in how we design them.Do this dosnt put undo weight from reptile inside it on another cage.

Cage door options and back stop -

We offer a few options at no extra cost to you with all plastic caging not Elite caging as some options may change cost. All plastic caging we offer sliding acrylic doors,single hinged drop down door or DBL hinged drop down doors.For taller cages we offer either single hinged drop down doors or dbl swing out hinged doors as well as sliding doors. All doors are 1/4" thick cast acrylic.Door backing is how the door stops when closed and we provide a back all around the full door. This serves 2 things one stopping insects from getting out if used for lizards,stops snakes or other from poking their noses in opening and getting nose rub and last protects us from venomous reptiles and spitting cobras.Our air flow is created by actual venting see above on venting.Providing a full door stop also dbls the thickness of our cage fronts making them very strong.

Hinges,knobs,sliding tracks and hardware -

Everything we use for cage hardware such as hinges,latchs and hinged key locks are all bolted on with nut and bolt for safety.Our lighting is also bolted on same way.Our sliding door tracks are attached with a industrial adhesive.Our hinges are a strong poly hinge and never needs oiling.Our knobs we use are also screw mounted and color matched.

Enclosure Plastic type we use -

Our all plastic cages are ABS material which is a solid plastic through and through and textured on one side and nearly unbreakable it takes a huge force to break a panel in half and i mean huge force a normal hammer hitting it does nothing but mark it up. Our outside of these cages have the slight texture and inside is smooth for easy cleaning.Normally we turn the back wall panel with texture facing inside cage for a visual clean look when viewing from front you see texture on front panel and back to match.We can make everything inside smooth just let us know otherwise it will be as just stated.These are dbl welded together for a strong cage which makes them water tight and ship fully assembled and ready to use.Please dont fill with water their not water proof like fish tanks just water tight to stop standard leakage of bowles and urates.Bond stregnth only gets stronger as time goes by when we ship these their at about 75% in stregnth as we usually let each cage crafted sit for 24-48 hours before shipping.Our Elite caging is an 1" anodized black aluminum framed system with special corner connector.The plastic wall panels offered as standard are 1/4" PVC black which is included in price listed.These wall panels interlock in framing and form a complete cage when assembled.

Dividers -

We offer 2 types of dividers for the all plastic caging. One being fixed which means its welded in place and cannot be removed. Other being remove able as a front pull out type. This type pulls out the front of the cage through a slit which is approx 1/4". As standard unless noted it comes with a finger pull hole and no latch or cover plate for locking or to cover slit when removed. If you want either you need to let us know. Dividers for our ELITE line is a remove able type also but removes from inside cage.Its on a snap in track system that fits over the 1" aluminum framing.



Heating our cages -

Our cages can be heated with just about any heating type such as most common 2 are under belly heating and radiat heat panel. We offer only under belly heating by Ultratherm but if you use radiant heating you can easliy install your self by drilling the mounting holes.For under belly heating mounting just use foil tape along outer edges of heating pad (not over element) and attach to bottom of cage to one side. Heating is not installed when shipped due to shipping.



Flame polishing -

Flame polishing option.What this is when acrylic is cut it leaves a frost edge and flame polishing brings this edge to a nearly crystal clear finish making the visual look of your door edge more appealing.
 
Here is a direct copy and paste from product info page.Also if you could see it why not let us know instead of quickly adding to a BOI

Product info PDF Print E-mail

Information regarding caging and options.



23" or 13" STANDARD LIGHTING FOR CAGING -

23" standard light and 13"standard light are lights for lighting up your cage not UV.The lights are both energy savers and slim line and are white only.Unless asked their mounted right behind fron upper door lip. Comes with bulb and bulb cover also. They are white in color and come when ordered with cage pre installed.They have a on/off switch but a timer can also be used. Pre installed mean we pre drill all holes needed for mounting and cord is already in place through back panel. All hardware comes with it including cord mount clips. These items cannot be shipped installed.To see image please go to CAGE OPTIONS PAGE

24" UV LIGHTING -

Our 24" UV fixture is just that a fixture no bulb included.They come in black or white and accept 24" uv bulbs.They are only pre installed meaning all mounting holes are already drilled.All hardware comes with it including cord mount clips. Cord is already ran through back panel when shipped.They have a on/off switch but a timer can also be used.Image can be seen under Cage options page

Single Ajustable heat lamp fixture-

This fixture is our heavy duty system for using heat bulbs. NOT for snakes, only lizards.Comes pre installed and all hardware is included we also have a You Tube video on final assembly of this fixture and also offer help at anytime.You dont need to be a electrician to assemble this only 3 wires white to white,black to black and green ground to green screw on fixture. Use supplied wire plastic nuts to twist wires together.This fixture is a all metal base rated at 150 watts and can be mounted at any location unless noted we mount on back wall upper side and is fully adjustable to angle bulb where you need it than locks in place with a screw.The wiring connections are all out side cage in small juntion box using a grounded heavy duty cord.

Cage Locks -

We offer 2 types of key locks for caging a lock for hinged doors and sliding showcase door locks, so please choose which you need correctly. All locks are keyed alike meaning no matter how many cages your have from us 1 key will work all sliding locks and 1 key will work all hinged doors locks but you get 2 keys per lock. Sliding locks are mounted via industrial dbl sided clear tape and hinged key locks are bolted in to acrylic doors.When ordering hinged key locks if you choose the option for single hinged door add 1 lock per cage.If choose dbl hinged doors add 2 locks per cage.If your cage is divided into 3 or 4 all that many locks per divided section.

Venting -

We offer 2 types of venting options.(3xx5 drilled & standard rounds vents) One we consider standard which comes with all cages unless you choose optional 3x5 venting. Those standard vents are 2 1/2" round louvered vents and color matched. Venting plays a big role in how well your cage with your species housed in it and in your home as each is different vents in fresh air flow. For high humidity reptiles we suggest going with 3x5 drilled vents allows more air flow but yet still retains in proper humidity but with a better dry out over night.3x5 drilled venting is a machined 3x5 vents 3/16" hole size with 2 3x5 vents per cage and unless noted comes on back wall. We do offer these 3x5 vents to be adjustable but be aware if on back wall to adjust youll need access to back of cage. Side venting and placement is all up to you just let us know when ordering.Improper choice of venting for what your needs are can result in undo pressure on door as air and humidity temps inside cage verse outside cage can affect the latchs getting tight as door will expand and contract.

Cage door latchs -

All cages comes with latchs for doors even if you order key locks.These latchs are lexan materials and clear and bolted in place with a nylon lock nut. These latchs are adjustable just by lossening or tighting lock nut on back. This maybe needed if your not controlling humidity in cage as suggest and doors are expanding.Not adjusting these could result in it snapping.

Stacking feet -

All plastic caging we offer comes with feet at bottom unless noted differently. This way mainly designed for under belly heating to be used as a high percentage use these for snakes and allows it to be used properly. All under belly heating needs air flow around it and should not be sandwiched between anything.This is what can cause it (underbelly heat) to melt or worse.When our cages are stacked they provide proper air movement around underbelly heating pad to funtion correctly.These stacking feet also keep cages above or below off cage it sits on only supporting cage from strongest points in how we design them.Do this dosnt put undo weight from reptile inside it on another cage.

Cage door options and back stop -

We offer a few options at no extra cost to you with all plastic caging not Elite caging as some options may change cost. All plastic caging we offer sliding acrylic doors,single hinged drop down door or DBL hinged drop down doors.For taller cages we offer either single hinged drop down doors or dbl swing out hinged doors as well as sliding doors. All doors are 1/4" thick cast acrylic.Door backing is how the door stops when closed and we provide a back all around the full door. This serves 2 things one stopping insects from getting out if used for lizards,stops snakes or other from poking their noses in opening and getting nose rub and last protects us from venomous reptiles and spitting cobras.Our air flow is created by actual venting see above on venting.Providing a full door stop also dbls the thickness of our cage fronts making them very strong.

Hinges,knobs,sliding tracks and hardware -

Everything we use for cage hardware such as hinges,latchs and hinged key locks are all bolted on with nut and bolt for safety.Our lighting is also bolted on same way.Our sliding door tracks are attached with a industrial adhesive.Our hinges are a strong poly hinge and never needs oiling.Our knobs we use are also screw mounted and color matched.

Enclosure Plastic type we use -

Our all plastic cages are ABS material which is a solid plastic through and through and textured on one side and nearly unbreakable it takes a huge force to break a panel in half and i mean huge force a normal hammer hitting it does nothing but mark it up. Our outside of these cages have the slight texture and inside is smooth for easy cleaning.Normally we turn the back wall panel with texture facing inside cage for a visual clean look when viewing from front you see texture on front panel and back to match.We can make everything inside smooth just let us know otherwise it will be as just stated.These are dbl welded together for a strong cage which makes them water tight and ship fully assembled and ready to use.Please dont fill with water their not water proof like fish tanks just water tight to stop standard leakage of bowles and urates.Bond stregnth only gets stronger as time goes by when we ship these their at about 75% in stregnth as we usually let each cage crafted sit for 24-48 hours before shipping.Our Elite caging is an 1" anodized black aluminum framed system with special corner connector.The plastic wall panels offered as standard are 1/4" PVC black which is included in price listed.These wall panels interlock in framing and form a complete cage when assembled.

Dividers -

We offer 2 types of dividers for the all plastic caging. One being fixed which means its welded in place and cannot be removed. Other being remove able as a front pull out type. This type pulls out the front of the cage through a slit which is approx 1/4". As standard unless noted it comes with a finger pull hole and no latch or cover plate for locking or to cover slit when removed. If you want either you need to let us know. Dividers for our ELITE line is a remove able type also but removes from inside cage.Its on a snap in track system that fits over the 1" aluminum framing.



Heating our cages -

Our cages can be heated with just about any heating type such as most common 2 are under belly heating and radiat heat panel. We offer only under belly heating by Ultratherm but if you use radiant heating you can easliy install your self by drilling the mounting holes.For under belly heating mounting just use foil tape along outer edges of heating pad (not over element) and attach to bottom of cage to one side. Heating is not installed when shipped due to shipping.



Flame polishing -

Flame polishing option.What this is when acrylic is cut it leaves a frost edge and flame polishing brings this edge to a nearly crystal clear finish making the visual look of your door edge more appealing.[/Q
 
ok,i didnt find it where the cage page is. all i seen was standard size. I looked at anything to do with the cages i was buying and did not find that info. I posted where it says what i read. Standard size. i'm sorry if i didnt find it throuh all the other pages. if it was posted on the page where the cages product info is,it would have been simple. Maybe all the squares i see are suppose to be words. I'll ill post what i see on the product page.
You didnt tell me to look myself in those words and i apologize for using different words. You did tell me to look at the product page--

please see product info link tells you all about everything

-------- Original Message --------
Subject: RE: cages
From: not foryou <[email protected]>
Date: Mar 10, 2013 3:43 PM
To: [email protected]
CC:


Great,but i looked to see what the venting is and i cannot find what size and how many there are. please inform me. I dont need much at all. i am housing boa's.thank yourich

From: [email protected]
To: [email protected]
Subject: RE: cages
Date: Sun, 10 Mar 2013 07:39:44 -0700

Sending paypal invoice for 2 47x23x12 cage black with single hinged doors and standard vents.plus get 3rd one for $100 shipped.
 
I just noticed how many different e-mails have you been e-mailing us under.Talk about trying to confuse someone in their replies to questions to who asked what for what cage or question
One subject address bar says rich another says not for youanother says 12 2 completely different e-mail address what was the reasoning behind that ?
 
All i get are squares without any writing. Thats why i asked where it says to ask a question about this product,so i did as it says too and you told me to look up the product pages.
I am not getting any info on product pages. Maybe something wrong with your site on my pc ?
 
What does 2 emails have to do with it. I have only 2 as many people do. One is my paypal account and my other is for my use on reptiles and this site. I am not hiding anything !!
Is having 2 emails wrong or something ?
 
Nothing wrong with having 2 emails was just asking.Wouldnt you think to email from the same one to avoid confusion so i know who im talking to and what was their questions so they can be directed correctly according to what they ordered and housing in them.You also replied on fauna to our ad just seems odd
 
All i get are squares without any writing. Thats why i asked where it says to ask a question about this product,so i did as it says too and you told me to look up the product pages.
I am not getting any info on product pages. Maybe something wrong with your site on my pc ?



Maybe so why didnt you tell us this instead of creating all this how am i suppose to know you cant see it for what ever reasons"I see it fine" as you saw when you just e-mailed me a few min ago i attached a image of a screen shot to you in reply where to find what you didn't find or see i see the page ok but im the one you claim has bad customer service
 
being your still emailing me about venting info and such what are we doing their is no need for me to continue back and forth any further i have other customers to tend to also.
 
All you had to do was tell me its was whatever size they are . You chose to deal with it another way.As in my return email,i took the answer as you didnt want to deal with it by telling me to look at the site. Couldnt you have just said it was blank by blank inches ?

The reason i used the other email was i was on it and just easier then to sign out and back in. Sorry i confused you.I should have told you this was my other email. It still was just the 1 question on size of the standard venting, which you chose not to answer it.
I think thats bad customer service when you know what they were and told me to look at the site. Maybe i'm wrong,but thats being dimissive ? Even if you are a little busy.You had the time to say to look at the site!
I think i said enough. You choosing not to answer the one question with ease is why i think you have bad customer service. Petty,maybe,but i think a valid point.

Too all reading,i have some fault here,my pc wont let his site post all info. i found that his site needed my cookies to be open. At least thats what it says. So i could not read all the info that is on his site and i guess thats what the little squares are.(words).
Thats what lead me to ask him the size of the standard vents. Thats all i could read.
 
Here is a prime example why i replied this way from this email i just got from him.

I was already there a few times before i made my decision to buybut you stated you cant see it. I have many cages and none came with vents.every cage company and their design is different so you were assuming ours were the same Only as an option. I was trying to decide if they were too big because i don't need them and didnt want to have to block off with tape or something.If they were small i would have cared.If too big i was going to ask to not put in. This would have resulted in excessive humidity as it was assumed you dont need any with our cages they are not like other cages we have no air gaps around our doors (Keeps snakes from nose rubbing in gap) so no vents equals problems later on you would have had.

His reply
I understand all this. My only issue was it felt like you were be dismissive of the question i needed answered. You told me to look it up on the site.
I still feel that way.
So yes,i would rather have a refund so theres no other issues between us.

Only issue was you not allowing us to help serve your needs better but only wanted a quick reply answer. which we tried to if you would have read the product info we directed you too answering your question and could have had you realize a change in vent option may have been needed cause you would have had issues later.

> To: [email protected]
> From: [email protected]
> Subject: RE: Cold Blooded Enclosures - Product enquiry for Product Name: 47 x 23 x 12 Bulk SALE Buy 3 or more
> Date: Mon, 11 Mar 2013 12:25:38 -0700
>
> well you took it wrong and assumed the worst . I ask for you to go their for a reason so you understood your venting options and could have determined what was best for your needs.

We are refunding rich and not dealing with non sense any further when all we did was try to better serve him.
 
All you had to do was tell me its was whatever size they are . You chose to deal with it another way.As in my return email,i took the answer as you didnt want to deal with it by telling me to look at the site. Couldnt you have just said it was blank by blank inches ?

The reason i used the other email was i was on it and just easier then to sign out and back in. Sorry i confused you.I should have told you this was my other email. It still was just the 1 question on size of the standard venting, which you chose not to answer it.
I think thats bad customer service when you know what they were and told me to look at the site. Maybe i'm wrong,but thats being dimissive ? Even if you are a little busy.You had the time to say to look at the site!
I think i said enough. You choosing not to answer the one question with ease is why i think you have bad customer service. Petty,maybe,but i think a valid point.

Too all reading,i have some fault here,my pc wont let his site post all info. i found that his site needed my cookies to be open. At least thats what it says. So i could not read all the info that is on his site and i guess thats what the little squares are.(words).
Thats what lead me to ask him the size of the standard vents. Thats all i could read.

Why did you feel it wasnt nessary to let me know you couldn't read it that would have helped my reply wouldn't it ?????????I would have than been glad to copy and paste the whole page for you
 
quote

Here is a prime example why i replied this way from this email i just got from him.

I was already there a few times before i made my decision to buybut you stated you cant see it. I have many cages and none came with vents.every cage company and their design is different so you were assuming ours were the same Only as an option. I was trying to decide if they were too big because i don't need them and didnt want to have to block off with tape or something.If they were small i would have cared.If too big i was going to ask to not put in. This would have resulted in excessive humidity as it was assumed you dont need any with our cages they are not like other cages we have no air gaps around our doors (Keeps snakes from nose rubbing in gap) so no vents equals problems later on you would have had.

His reply
I understand all this. My only issue was it felt like you were be dismissive of the question i needed answered. You told me to look it up on the site.NO I DIRECTED YOU TO EXACTLY WHERE (product info) TO FIND THAT ANSWER AND A LOT MORE helpful things which if you didnt know those things would have resulted in you having problems later so please be truthful with your replies
I still feel that way.
So yes,i would rather have a refund so theres no other issues between us.

Only issue was you not allowing us to help serve your needs better but only wanted a quick reply answer. which we tried to if you would have read the product info we directed you too answering your question and could have had you realize a change in vent option may have been needed cause you would have had issues later.

> To: [email protected]
> From: [email protected]
> Subject: RE: Cold Blooded Enclosures - Product enquiry for Product Name: 47 x 23 x 12 Bulk SALE Buy 3 or more
> Date: Mon, 11 Mar 2013 12:25:38 -0700
>
> well you took it wrong and assumed the worst . I ask for you to go their for a reason so you understood your venting options and could have determined what was best for your needs.

We are refunding rich and not dealing with non sense any further when all we did was try to better serve him.

Thank you
 
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