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Bad Guy Repti-Racks- Bad customer service

Is it me or am i reading this e-mail he just sent a few min ago wrong to what was said earlier

Email from rich
I can make my own if needed.I have all the hole saws. I rather have too much then not enough

Didnt you just say you dont want venting if they were too big and would not rather to cover venting in reply just above this ?

Please sir im done here with non sense our transaction is over and you've been refunded.Please stop e-mailing me any further....
 
repti-racks said:
[/B]
Why did you feel it wasnt nessary to let me know you couldn't read it that would have helped my reply wouldn't it ?????????I would have than been glad to copy and paste the whole page for you
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Why he felt the need to ask the question isn't terribly relevant. What is relevant is that a customer needed what he felt was crucial information, and instead of giving a direct answer, you sent him on a goose chase that covered ground he already found to be useless to his needs. As far as I can see, it all comes down to the following question:
allreptiles1966 said:
Couldnt you have just said it was blank by blank inches ?
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In the time it took you to link him with your site, you could have just given the answer he was clearly looking for. His question didn't indicate a need for the full rundown. He had a specific question which you didn't answer to his satisfaction. His reaction may be a little drastic to some, but, as with your continued insistence on spamming the thread with "non sense" that you seem to think proves some point, you chose to make the situation more difficult than it needed to be. I don't even particularly like the guy, but I can see his argument for saying your customer service was lacking.

Moral of the story: Next time someone writes you with a simple question, maybe just answer it directly. :shrug01:
 
I just wanna say I ordered from this company as well... in january, I still dont have cages, and he disconnected his phone and no longer replies to my emails. I fear I am out of $1200 :(
 
Ok, I wanna retract the part about fearing i got ripped off. I am just very frustrated at this point that I cannot get in contact with this seller
 
mrsanonymous said:
Ok, I wanna retract the part about fearing i got ripped off. I am just very frustrated at this point that I cannot get in contact with this seller
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As far as I can tell the seller is still advertising on kingsnake as 'Cold Blooded Enclosures'. repti-racks.com and coldbloodedenclosures.com direct to the same website. (Apologies if it's not actually the same person)
 
Xaila said:
As far as I can tell the seller is still advertising on kingsnake as 'Cold Blooded Enclosures'. repti-racks.com and coldbloodedenclosures.com direct to the same website. (Apologies if it's not actually the same person)
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I believe it is the same person. I think repti racks is their old name or something, I'm not sure.
 
Have you tried PMing him here? The account used to post in this thread is still being used.
 
hhmoore said:
Have you tried PMing him here? The account used to post in this thread is still being used.
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I found another email that I think he used it some posts on here sales@repti-racks i've been using the coldblooded one... hopefully that will work, if not I will message him on here.
 
Sanguine84 said:
Are Cold Blooded Enclosures and Cold Blooded Cages the same entity? They appear to have a similar style of business according to the BOI...
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No I don't think so. Coldblooded enclosures is repti racks though. Finally got a hold of him. As I said earlier I may have jumped the gun with my first post. It's is just very frustrating when you can't get a hold of someone you paid so much money to.
 
Yeah... I think after reading all the bad reviews on some of these cage/rack builders I am going to only purchase pre-made ones and not custom sized ones. Who has 3-9 months to wait on these things???
 
understandable. We should have looked more into it before, but we liked the prices and they are close enough we can go pick them up. anyway once I do get them I will post a review on the actual product though.
 
don't do business with them there full of excuses after excuses i have done business with them and never again would i do business with them
 
You could look into Animal Plastics. I think a lot of people set out to build cheaper cages or racks, but few of these guys stand the test of time.
 
do not discuss other companies in this thread, use the discussion forums or PMs - keep this BOI thread on the topic of Repti-Racks.
thanks
 
snowgyre said:
A simply apology and "sorry for the delay, we're prioritizing your order now," would have sufficed rather than a wall of text that was simply patting yourself on the back for offering one of the most "amazing" racks on the market.



This is not a professional response. This can be translated to, "I'll call you when I feel like it because I'm annoyed that you posted this online to hold me accountable for a very long delay and forced me to actually respond to your concerns."

It's how you handle mistakes, not successes, that brings out the character of a business. The response by Repti-Racks was anemic at best, petulant at worst.
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But thats not what they do ! Its always anothers issue and not theres. I had issues with them also. I agree with the bad customer service !!

There are way better companies with better caging. A little more,but worth it.
 
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