GottaLuvHerps
New member
On July 2, 2008, I spoke with Mr. Young on the phone regarding some issues setting up my account on his website, Reptster.com. During our conversation, I mentioned that my husband and I were starting a new reptile show in our area (Central PA Reptile Expo), and put out the proposition for him to become a sponsor of the show on a whim. After some talking, Mr. Young and I agreed on a sponsorship fee, and his site would have advertising as one of our major sponsors of the show. I sent him an email later that day to confirm our conversation. The details of that conversation are spelled out in the email which will be posted below.
Over time, as the emails will show, I attempted to contact Mr. Young several times over the months, both by email and phone, with little contact back. Mr. Young promised to send payment several times, but never did. Finally, after 12 days of no contact after he promised to send payment, I contacted him via email on 9/15/08 via phone and email as a last resort, stating I would have to post this information on the BOI, as I felt that maybe bringing this situation into public view may help us to come to a resolution. Mr. Young has greatly benefited from our agreement and the advertising done for his site by my website, fliers and personal conversations I have had with other people, as well as postings about the show on many forums announcing that his site would be sponsoring the show, but he has not upheld his end of the bargain in any way.
Mr. Young and I never did sign any agreements, but he did agree on the sponsorship via email, as well as the fact that he owed payment via email. In my naive mindset, I thought that someone who was becoming such a reputable person in this industry with his shipping deals would not only want, but encourage the advertising of his website through any means possible, and therefore I did not think he would not live up to our agreement. I have obviously learned my lesson on this type of deal, and will be changing how my sponsorship works for the future shows.
I am mainly posting this account of the situation so that it is known why the sponsorship from Reptster.com has been canceled for the Central PA Reptile Expo, all advertisement for his website pulled from anything related to our show, as well as to let people know how he handled this situation. Mr. Young prides himself on his customer service, but this is a situation that shows where his priorities are in that aspect in my opinion. I am still willing to work with Mr. Young to find a resolution, but had no other recourse but to bring this situation public after so many months of no progress.
Because of the advertising done through offline work (fliers and word of mouth), and link to this post will be provided on the website for the show as an explanation of why the sponsorship was canceled as well by end of business tomorrow, 9/17/08 at 5:00pm EST.
Mr. Young, I would appreciate your response, either through this post or through email. If you respond via email, I will come to this post and update the reptile community on our progress. At this point in time, I would like all communications done by email, or at least an email confirming any agreements made or solutions reached by phone from one person stating the agreement, and an acknowledgment immediately following from the other.
I will attach all emails in a separate post, including the one I will send to him informing him that this post was made. I have all of the originals of these emails available if anyone would like to see them for verification purposes.
Mr. Young was made aware in my last email to him that if we had no contact from him by 5pm EST on 9/16/08 that this post would be made and the situation would be made public. Although I still highly respect what Mr. Young has done for us as breeders with his ease of shipping and the great discounts, I felt that this situation needed to be brought out, and hopefully a resolution can be found. I will not label Mr. Young as a "bad guy" per say, but I do not feel this situation was handled properly in any way.
Kelly Kordek
Kordek's Kritters
Central PA Reptile Expo
Over time, as the emails will show, I attempted to contact Mr. Young several times over the months, both by email and phone, with little contact back. Mr. Young promised to send payment several times, but never did. Finally, after 12 days of no contact after he promised to send payment, I contacted him via email on 9/15/08 via phone and email as a last resort, stating I would have to post this information on the BOI, as I felt that maybe bringing this situation into public view may help us to come to a resolution. Mr. Young has greatly benefited from our agreement and the advertising done for his site by my website, fliers and personal conversations I have had with other people, as well as postings about the show on many forums announcing that his site would be sponsoring the show, but he has not upheld his end of the bargain in any way.
Mr. Young and I never did sign any agreements, but he did agree on the sponsorship via email, as well as the fact that he owed payment via email. In my naive mindset, I thought that someone who was becoming such a reputable person in this industry with his shipping deals would not only want, but encourage the advertising of his website through any means possible, and therefore I did not think he would not live up to our agreement. I have obviously learned my lesson on this type of deal, and will be changing how my sponsorship works for the future shows.
I am mainly posting this account of the situation so that it is known why the sponsorship from Reptster.com has been canceled for the Central PA Reptile Expo, all advertisement for his website pulled from anything related to our show, as well as to let people know how he handled this situation. Mr. Young prides himself on his customer service, but this is a situation that shows where his priorities are in that aspect in my opinion. I am still willing to work with Mr. Young to find a resolution, but had no other recourse but to bring this situation public after so many months of no progress.
Because of the advertising done through offline work (fliers and word of mouth), and link to this post will be provided on the website for the show as an explanation of why the sponsorship was canceled as well by end of business tomorrow, 9/17/08 at 5:00pm EST.
Mr. Young, I would appreciate your response, either through this post or through email. If you respond via email, I will come to this post and update the reptile community on our progress. At this point in time, I would like all communications done by email, or at least an email confirming any agreements made or solutions reached by phone from one person stating the agreement, and an acknowledgment immediately following from the other.
I will attach all emails in a separate post, including the one I will send to him informing him that this post was made. I have all of the originals of these emails available if anyone would like to see them for verification purposes.
Mr. Young was made aware in my last email to him that if we had no contact from him by 5pm EST on 9/16/08 that this post would be made and the situation would be made public. Although I still highly respect what Mr. Young has done for us as breeders with his ease of shipping and the great discounts, I felt that this situation needed to be brought out, and hopefully a resolution can be found. I will not label Mr. Young as a "bad guy" per say, but I do not feel this situation was handled properly in any way.
Kelly Kordek
Kordek's Kritters
Central PA Reptile Expo
