Chameleon Company
New member
Let me pee on this parade
Rick,
I have to give you good marks for eventually replacing the animal, all at your cost (finally), and for your time and thorough communications with this young girl.
However, if I read this correctly, you shipped into a very hot environment in a non-insulated box, where morning delivery was not guaranteed. For a moment, you expected the customer to pay return delivery back to you, but then relented providing she agreed to turn the carcass over to a college, and you then let the board know that she "did not do what she promised to do" by not taking the carcass to a place to be cut up.
Perhaps you just used manual labels to set up the delivery, but the ability to have known there was no guaranteed AM delivery rests totally on your shoulders. Consequently, it was a huge oversight on your part, and not on the customer's, to either not insulate the box, or not ship it as a "hold-for-pick-up". Many responsible vendors insulate every shipment regardless, cause you never know when something can go wrong. Sorry, but I almost puked when I read how you validated wanting the animal back, at the customer's expense, so that it could be donated for research, and that this cost was the customer's to bear in this instance of very poor shipping. Perhaps a nice thing for some local herp student, but not the customer's expense to satisfy. To then make the kid feel as though she has to get the carcass to a college on her end is ridiculous. To mention it to us, that she did not do it "as promised", is equally pathetic.
Bottom line, is that while you meant well in all things with the original deal, the death was 100% preventable by you. You screwed up, and to attempt to place any burden what-so-ever on the customer here was poor service on your part.
Rick,
I have to give you good marks for eventually replacing the animal, all at your cost (finally), and for your time and thorough communications with this young girl.
However, if I read this correctly, you shipped into a very hot environment in a non-insulated box, where morning delivery was not guaranteed. For a moment, you expected the customer to pay return delivery back to you, but then relented providing she agreed to turn the carcass over to a college, and you then let the board know that she "did not do what she promised to do" by not taking the carcass to a place to be cut up.
Perhaps you just used manual labels to set up the delivery, but the ability to have known there was no guaranteed AM delivery rests totally on your shoulders. Consequently, it was a huge oversight on your part, and not on the customer's, to either not insulate the box, or not ship it as a "hold-for-pick-up". Many responsible vendors insulate every shipment regardless, cause you never know when something can go wrong. Sorry, but I almost puked when I read how you validated wanting the animal back, at the customer's expense, so that it could be donated for research, and that this cost was the customer's to bear in this instance of very poor shipping. Perhaps a nice thing for some local herp student, but not the customer's expense to satisfy. To then make the kid feel as though she has to get the carcass to a college on her end is ridiculous. To mention it to us, that she did not do it "as promised", is equally pathetic.
Bottom line, is that while you meant well in all things with the original deal, the death was 100% preventable by you. You screwed up, and to attempt to place any burden what-so-ever on the customer here was poor service on your part.