AlmostHeavenHerps
New member
Hi everyone, this is my first post on the Fauna threads and I wish I didn't have to even make this post, but worse has come to worse with this breeder and I don't know where else to turn. I'll try to explain everything as coherently as possible, I'm pretty infuriated currently. I also can and will provide screen shots of messages sent, dates and times, and payments and emails.
The Exotic Egg had 250 dollar leachies, mixed locale babies, for sale. I started talking with her and she let me put 50 dollars down on one to hold it for me on March 7th. I then paid the rest, 150 dollars, in two separate payments by March 16th. At this point, I had established with the owner (I don't know her name) that there was a live arrival guarantee on the leachie. Her quote was (and I can screenshot any requested info) "I do have a live delivery guarantee, if it's not on delivery, you must contact me within 4 hours, we'll go from there.".
Some time goes by, and I have arranged two other shippers to get my animals to me on April 10th, making sure that the weather will be fine of course. This is important, because I work 40+ hours a week and only have Sundays and Mondays off, so I have to request days off to get live animal shipments. I requested the 10th off, and it was granted to me by my boss. I made this known to The Exotic Egg, and although she was weary of weather, she said it would be no problem if weather permits it. We establish this on March 22nd, and she agrees "Only if the temp is going to be above 40* overnight from me to you." which is fine and understandable.
In the past couple of days, during the shipping process, all things came undone. She wanted to ship my animal to me on the 11th, which I told her would not work because (as we had established) I had to work that day. So she (again) agrees to ship to me on the 9th, so I get the leachie on the 10th. She also then decided to give me a shipping quote. I once again asked, live arrival guaranteed? This time, she decides that live arrival is not guaranteed, but had not decided to inform me of this change. Anyways, I'm not dumb so I paid her the 7.50 to ensure my package, which was money she told me I would not have to pay. The money and lying part didn't bother me as much as the fact that she had changed her mind about live arrival and just didn't inform me, her customer, of my potential loss. If the animal had arrived dead, I would have been out of luck and not known about that.
Upon learning that my two other breeders shipping to me were having their packages for me held at our local FedEx facility, I asked her to also request the same thing so I can get all of the animals home and safe as quickly as possible (I know requesting this service costs no money). At this suggestion, she says "If your going to do that, I want to send it out on the 10th, for delivery on the 11th. I have to pay for them to pick up (which I'm not charging you for), so one charge to pick up everything I'm shipping."
I then re-explain that I cannot get the leachie while I am at work on the 11th. I mention that all of this going back and forth is stressing me out, partially because of unrelated stress. Not once am I rude. She then freaks out on me, tells me that she is cancelling the order, and sends me 150 dollars out of the 302 dollars I gave her. She now refuses to give me the rest of my money (she 'says' she will 'later'?) and won't be giving me the animal I paid for in a timely manner, either. She is currently insulting me via Facebook, which I will of course provide screen shots of.
So all I'm asking for here is my money refunded in full, because it is mine and she can't keep my money AND my leachie, it's one or the other. Also, I would like people to know that she takes pleasure in throwing personal insults at her customers. Let me quote one of the more nasty ones, where she decides I can't have the leachie anymore:
"Stressful ?? Ah, well I took care of that. Take a look at the 50 something PMs you've send me over this transaction, and if you can think of someone other then yourself, you may see why I'm done. I have bent over backwards to accommodate you, you want one thing, then no, something else. I spelled everything out in the beginning and you were determined to have everything your way, it was all about you. Well you "your wayed it" to no animal at all. You missed out, hope you've learned something."
I don't think I have done anything wrong, and now I'm out 152 dollars, because she won't give me the rest. She essentially is punishing me for having specific shipping instructions, which I'm sure a lot of people require because a lot of people have jobs where they can't just leave whenever or have an animal in the office.
Oh, and here is another insult, upon me asking her for the rest of my money or stating that I would write this thread if she couldn't resolve it:"Please go ahead, like I said, my reputation can stand on it's own. You will get your money all of it, you will get it, like I got it, piece by painful piece.
BTW, I don't know how you get anything done, you are on the computer/phone so much, your boss must love you. I have never gotten so many messages, ever." Another testament that she cancelled my order essentially because I was messaging her on Facebook? I've never heard such aggravation over responding to a customer over Facebook.
*I work for a multinational corporation in their Social Media department, I am required to be on Facebook for over 8 hours every day, so her insult is poorly formulated but still meant to be hurtful.
The Exotic Egg had 250 dollar leachies, mixed locale babies, for sale. I started talking with her and she let me put 50 dollars down on one to hold it for me on March 7th. I then paid the rest, 150 dollars, in two separate payments by March 16th. At this point, I had established with the owner (I don't know her name) that there was a live arrival guarantee on the leachie. Her quote was (and I can screenshot any requested info) "I do have a live delivery guarantee, if it's not on delivery, you must contact me within 4 hours, we'll go from there.".
Some time goes by, and I have arranged two other shippers to get my animals to me on April 10th, making sure that the weather will be fine of course. This is important, because I work 40+ hours a week and only have Sundays and Mondays off, so I have to request days off to get live animal shipments. I requested the 10th off, and it was granted to me by my boss. I made this known to The Exotic Egg, and although she was weary of weather, she said it would be no problem if weather permits it. We establish this on March 22nd, and she agrees "Only if the temp is going to be above 40* overnight from me to you." which is fine and understandable.
In the past couple of days, during the shipping process, all things came undone. She wanted to ship my animal to me on the 11th, which I told her would not work because (as we had established) I had to work that day. So she (again) agrees to ship to me on the 9th, so I get the leachie on the 10th. She also then decided to give me a shipping quote. I once again asked, live arrival guaranteed? This time, she decides that live arrival is not guaranteed, but had not decided to inform me of this change. Anyways, I'm not dumb so I paid her the 7.50 to ensure my package, which was money she told me I would not have to pay. The money and lying part didn't bother me as much as the fact that she had changed her mind about live arrival and just didn't inform me, her customer, of my potential loss. If the animal had arrived dead, I would have been out of luck and not known about that.
Upon learning that my two other breeders shipping to me were having their packages for me held at our local FedEx facility, I asked her to also request the same thing so I can get all of the animals home and safe as quickly as possible (I know requesting this service costs no money). At this suggestion, she says "If your going to do that, I want to send it out on the 10th, for delivery on the 11th. I have to pay for them to pick up (which I'm not charging you for), so one charge to pick up everything I'm shipping."
I then re-explain that I cannot get the leachie while I am at work on the 11th. I mention that all of this going back and forth is stressing me out, partially because of unrelated stress. Not once am I rude. She then freaks out on me, tells me that she is cancelling the order, and sends me 150 dollars out of the 302 dollars I gave her. She now refuses to give me the rest of my money (she 'says' she will 'later'?) and won't be giving me the animal I paid for in a timely manner, either. She is currently insulting me via Facebook, which I will of course provide screen shots of.
So all I'm asking for here is my money refunded in full, because it is mine and she can't keep my money AND my leachie, it's one or the other. Also, I would like people to know that she takes pleasure in throwing personal insults at her customers. Let me quote one of the more nasty ones, where she decides I can't have the leachie anymore:
"Stressful ?? Ah, well I took care of that. Take a look at the 50 something PMs you've send me over this transaction, and if you can think of someone other then yourself, you may see why I'm done. I have bent over backwards to accommodate you, you want one thing, then no, something else. I spelled everything out in the beginning and you were determined to have everything your way, it was all about you. Well you "your wayed it" to no animal at all. You missed out, hope you've learned something."
I don't think I have done anything wrong, and now I'm out 152 dollars, because she won't give me the rest. She essentially is punishing me for having specific shipping instructions, which I'm sure a lot of people require because a lot of people have jobs where they can't just leave whenever or have an animal in the office.
Oh, and here is another insult, upon me asking her for the rest of my money or stating that I would write this thread if she couldn't resolve it:"Please go ahead, like I said, my reputation can stand on it's own. You will get your money all of it, you will get it, like I got it, piece by painful piece.
BTW, I don't know how you get anything done, you are on the computer/phone so much, your boss must love you. I have never gotten so many messages, ever." Another testament that she cancelled my order essentially because I was messaging her on Facebook? I've never heard such aggravation over responding to a customer over Facebook.
*I work for a multinational corporation in their Social Media department, I am required to be on Facebook for over 8 hours every day, so her insult is poorly formulated but still meant to be hurtful.
