Top Shelf Exotics (Inquiry)

[Greg Riso]

In My Post

Dennis, If you noticed, I refrained from ever saying Chris or TSE was trying to scam anyone because I never believed that to be the case. I just think without Chris being there to supervise and run the operation it seems like the service/performance slipped a bit to say the least. How many businesses have fallen apart when a major player unexpectedly suddenly steps out of the picture? If they ship to Robert as planned it sounds like they are making an honest effort to redeem themselves and hopefully they will make a genuine effort to catch up with late shipments to others as well.
My comment about disputing payment was advice I'd offer anyone in a similar situation to follow as recourse to settling non-shipment of goods when they are unreasonably late with no promised delivery date in sight.
I sincerely wish Chris a full and speedy recovery and for TSE to maintain the good name Chris worked so hard to build. Sounds like TSE is on the road to recovery if they follow through as planned and not let this type of situation occur in the future.

 

[Chris@TSE]

As I said before they are doing their best to get caught up despite being quite overwhelmed. I would love nothing more than to return but at this time it is simply not a possibility. To set things straight there has been no change of ownership nor has any decision been made on the topic yet. I am not up for the stresses involved in the business currently and have been advised by my physician to take a step back from things while I undergo the appropriate treatments and procedures. If and when I recover to a capacity fit for daily operations I will then discuss such topics and we will go from there. If I am unsuited to return I will then consider alternatives.

I appreciate the well wishes from those of you who have extended them. I apologize for not making my departure a public announcement but frankly my personal life and health is no ones business but mine. If I had wanted the world to know the extent of my illness I would have done so...

Those who think I should be making an effort to return or address these matters can simply "shove off" as you speak with no knowledge of the situation at hand nor details on my current condition. This particular mudslinging and stress is exactly what I am supposed to be avoiding and I have no intentions of playing any child's games at the moment. I'll deal with those of you when I am able to do so. You can count on it.

As for Mr. England, I must apologize as I did indeed field your incoming call when you placed your order. I believe you were one of the last people I had conversed with before departing and I do apologize that matters were not satisfactory in my absence. I would have been present to deal with these matters if given an opportunity but unfortunately it was not in the cards I was dealt. I do hope Pat and Glenn correct this matter to your satisfaction as I did not wish delays on anyone but it was not anticipated. Those of you who wish to continue speaking as if you actually believe you know what situation we were presented with can spare your precious breath. At any time I am sure I'll be more than willing to allow you to fork over the funds to cover the costs encountered feeding and housing all of our pending orders during the past winter. I am sure you will then sing a very different tune. Many of you may think you know what these guys are dealing with but honestly you have not a single clue. I feel quite bad I have been unable to assist them in managing this situation better, I only hope they recover from it quickly and efficiently and there is a TSE remaining for me to return too. I put my life into creating TSE. Thousands of spectacular customers and friends made through the years, if anyone thinks I enjoy watching what is happening now they are dead wrong. Unfortunately I am forced to turn a blind eye to the situation for healths sake. You try doing the same.... You have no idea how hard it has been. If TSE is alive and well when I return, great. I will pick up the remaining pieces, make the appropriate changes, and do what I must to make my customers happy. I just hope they continue to do their very best making good on the sales they have made in my absence. They were apparently made aware of this thread by Mr. Robert England via a very rude message sent via email. They share my same opinion as there are more important things to do than to play with you folks.... Like shipping orders. For those of you who have offered assistance I thank you multiple times over. You folks are fantastic, it is greatly appreciated. For those of you who have been less than productive so to speak, I will save my expletives for a latter date.


Hope all of you are well, I'll see you again in good time. Take care.

 

[Chris@TSE]

Eleven days later we received the following:



I’m not sure when all this started but on as you can tell it took only 11 days from the initial inquiry, selection process to the actual shipment. Chris himself was responsible for choosing the animal and sending the pictures. At that point in time I couldn't be happier with their service as they took the time to sex through all the bloods to find the last female available. There’s no doubt something seemed happened after that.

Thank you Dan. Glenn processed and took your order and it was my pleasure to select the animal for you. At that time I was "on my way out" spending weeks at a time at home and returning for a period of one to three days at a time when I thought I was able to do so. Apparently I was wrong and only made matters worse for myself. Hopefully I'll return soon and I can begin cleaning house so-to-speak.

 

[Dennis Hultman]

Hoping the best for you Chris! Take Care.

 

[SPJ]

They share my same opinion as there are more important things to do than to play with you folks....

Chris I realize you are not well but replies like this will only lead to potential customers going somewhere else to make a purchase. Shipping delays, lack of communication, and comments like that can have a very negative effect on TSE.

 

[Chris@TSE]

That is fine by me. My health at this moment is much more valuable without question, that will never change and at this moment my priorities are very appropriate. I am sure my priorities will change as my circumstances change.

 

[SPJ]

Good luck with the recovery.

Hopefully the crew at TSE will get all caught up and put this behind them.

 

[KNOBTAIL]

Chris

just out of curiosity, where does the responsibility lie on a day to day basis with Top Shelf. I can assume that even with your absence, you are a principle of the business and eventually whether your in good health or not, you are liable regardless of the fact that you are not present .

My other question is considering that you seem to have temporarily distanced yourself from Top Shelf for health reasons, have you changed your TOS to accommodate those people who paid in advance based on your presence as an overseer of the daily business transactions (which you are no longer part of!)

Finally, are the people currently running Top Shelf , employees or employers who can make business decisions without your sayso.! This is basically the crux of the problem which should be answered to at least alleviate some miscommunications and concerns about not loosing any funds that are already in the hands of Top Shelf.

 

[Chris@TSE]

As I said before there has been no change of ownership therefore I would assume responsibility. Obviously. This has never been a question.

Changes in the terms of sale are forthcoming as I have requested a revision to reflect situations experienced.

They are employees who are somewhat fit to make decisions as I am left with no other options. Why, looking for a managerial position? Something tells me I should be in the market....

Take care Jerry.

 

[KNOBTAIL]

This makes a big

difference, and people can take a sigh of relief that at least the ship is being steered by the Capt. even during an inclement voyage on your part.

At least people can be more comfortable in knowing that aside from your recouperation which I hope becomes 100% positive, the business does not blemish itself any further because of some barriers that needed some clarifications.

I do hope that whatever health ills you are dealing with provide a speedy recovery. I must also point out that if I appeared a bit pugalistic, you have my apologies. I was just thrown off a bit when you initially responded with avoiding any responsibility and that just raised a red flag. Thank you again for the explanation and answering my questions as promptly as you did.
You are a gentleman!

 

[HerpLuver]

I'll run the place Chris, just shoot me an address and i'll come up there with some steel toes on asking "Who wants it first?"

Glad to see you a bit on the active side man. Miss chatting with you in chat. It's been a LONG time. Just wishing your illness didnt get the best of you. We'll see you when your fully functional and able to return. Hopefully you'll grace us with yer presence in chat.

Talk to you soon man.

 

[Neil Gubitz]

Chris.... That's a long time in bed for a lousy URI (sure hope it's not IBD)??.... lol

Come down to Florida for the HEAT, you'll be back on your feet in no time!!.... lol

Feel better, buddy....

Neil

 

[Ian S.]

Chris can be somewhat forthright no doubt, but a con-artist? The same guy who has donated his time, funds, resources and animals to help several people that have been devastated by tragedies within our community and elsewhere.

Well he'd better donate lots of time and lots of animals seeing as though paying in full for the animals doesn't get them to you. Further more I don't no Chris from a whole in the wall. Here's what I do know, I know he owned TSE @ the time of my purchase, of course who knows who owns Chris' company now. I dealt directly with Chris and Chris himself....unless of course it was john deer or john doe.....(apologies for the sarcasm but see where this is going?), just using his TSE email address and his I.D. on another forum. He/they which makes it all the more unexcusable, neglected to contact me with in 3 months if not LONGER.... I know that. I also know that I was told that they shipped on a case by case basis?? What are we selling here X box's and playstations. It was also stated that weather was the reason for them not shipping to me in Aug/July. So you'd figure too hot to ship right? Wrong the place is in buffalo NY 4 hours away from where I am, it's not that much of a temp difference. I remember it was the first week or so we got a killer heat wave. Then just like that it was over. I since then have payed close attention to this gentleman business ethics as well as his BOI inquiries, and his arrogant cocky posts slandering the little guys just enjoying the hobby trying to make a few bucks along the way. I also know a con artist when I see one. It may not be he. It may very well be the crooks he has working for him but either way people are paying for animals and not receiving them under deplorable circumstances.

 

[Bill_Leverton]

Chris I'm sorry to hear about your illness, you are in our prayers ... I hope you make speedy recovery.

 

[Ian S.]

Chris I'm sorry to hear about your illness, you are in our prayers ... I hope you make speedy recovery.

I as Well get well soon!!

 

[Chris@TSE]

Chris.... That's a long time in bed for a lousy URI (sure hope it's not IBD)??.... lol

Come down to Florida for the HEAT, you'll be back on your feet in no time!!.... lol

Feel better, buddy....

Neil

More like a bout of mono followed by two heart attacks and a few procedures to go. Genetics is a bi*ch. You can bet the farm I'd rather have a URI right about now, at least it poses little threat and I'd be able to function as I'd like too. I'll pass on the IBD though.

Thanks for the kind words all... I must go grab a few winks. I've been up much more than I've been used to the past few days reading these posts and I feel as if I can snooze for a week. I'll be around again when I can.

Hope I cleared up what I could in the short time I spent addressing this thread and I wish I could assist more than I have. I also apologize again for the inconveniences and burdens encountered, you can be certain it would have been avoided if I had up to the task. I also apologize if the guys were snippy with any of you, they have been spread very thin recently and as you can imagine nothing will be good enough until everything is brought current. I left them with the weight of the entire business which is a burden I would not wish on anyone but myself and unfortunately I can not shoulder it currently. They are trying their best from what I am being told

Truth be told things will be changing upon my return. And yes guys, if you are reading this, that means you. Shape up or ship out

Further contact regarding pending orders and other information can be made by contacting [email protected]


G'Night

 

[Fedawg]

Weather is pretty decent in Buffalo , if they focus , they should be able to get most , if not all orders out soon.......


Derek Federico

 

[nicolai]

Weather is pretty decent in Buffalo , if they focus , they should be able to get most , if not all orders out soon.......
Derek Federico

Wow, thats pretty presumptious, but since you know, just how many back orders do they have and how many are they able to ship each day, how many does the shipper limit them too?, how long does it take the two of them to package up each order for shipping including heat/cold packs and styrofoam, are they making the shipping boxes up by hand or are they premade? and how long does it take to call the shipper for each pick up and get tracking numbers,and how soon is soon?
Figured i would ask since you seemed to assure everyone here they would be caught up soon.

Well he'd better donate lots of time and lots of animals seeing as though paying in full for the animals doesn't get them to you.:

Could you please substantiate this accusation with the name or names of the people that he ripped off and never shipped them thier animals, or is this a lie?

It may very well be the crooks he has working for him but either way people are paying for animals and not receiving them under deplorable circumstances.

Could you please provide evidence of anyone recieving animals in deplorable conditions or that the TSE employees are crooks for the BOI, or is this a lie?

I since then have payed close attention to this gentleman business ethics as well as his BOI inquiries, and his arrogant cocky posts slandering the little guys just enjoying the hobby trying to make a few bucks along the way.:

This one should be easy for you , could you please copy and paste any quote from chris where he picked on someone for no reason , or just because they were trying to make a few bucks. Quote these instance for us to see...or was this a lie?

Please substantiate any of you claims above for the BOI so that we know you are telling the truth if not you will be looking like a liar in front of all the people that read the BOI. I am not accusing you of anything, I am just asking that you provide proof of what you say.

 

[Ian S.]

Uuuuuhhhh.... HELLO The problem is that people are not receiving any animals. Heck getting sick ones would be a blessing. and unfortunately I'm just not willing to go searching through the forums but let's ask Chris who is contaminating peoples colonies.

 

[jglass38]

Uuuuuhhhh.... HELLO The problem is that people are not receiving any animals. Heck getting sick ones would be a blessing. and unfortunately I'm just not willing to go searching through the forums but let's ask Chris who is contaminating peoples colonies.

Well now this thread has taken a turn. Are you saying that you have proof that TSE animals have been sick and infected people's collections? You are going to need to come up with some proof for that. Shipping snakes late and being lax on the customer service side is a long way from selling sick animals.