Top Shelf Exotics (Inquiry)

[Cat_72]

Cathy didn't I say that "Just take care of your customers "They Are your Business"!!! Randy"
My meaning was that no one other than Chris is legally responsible for TSE.

Lucille I think most everyone who has posted in this thread has wished Chris well ETC ETC some many many times. No reasonable person would feel other wise..Randy

Ah......I totally misunderstood what you meant. My apologies.

 

[tejasranger]

My biggest concern is "Who has my money?" I sent the funds through Paypal 1/12/06 - 2/10/06 to [email protected] now who has access to this Paypal account to withdraw funds? Chris? Pat/Glenn? I can't get an answer from Paypal. Who is controlling the cash at TSE now? That money has to be going somewhere. I know that if I was Chris I wouldn't be trusting Heckyll & Jeckyll with it. So my suspicion is that it is Chris who still holds the TSE purse strings. Or someone he has given Power of Attorney. All I know is that right now it looks like I am the proud owner of a $1500+ pair of sick parasite infested normal Ball Pythons unless Chris steps up to the plate and does the right thing.

 

[varnyard]

I would like to tell you guys that invested money in TSE, that there is a quick fix. However, I don't think there will be a speedy cure to all of these problems. It will take time even if Chris takes a turn for the better (Which I hope he does 100%). But even if this does happen, it will be over the coarse of several more months to see the light at the end of this tunnel.
I don't think you will be able to depend on the new owners/partners/employees, or what ever the case may be. I do hate it with a passion, but that seems to be the deal with these unknown dealers.

 

[TripleMoonsExotic]

As of this second...The terms on the TSE site were removed...

 

[varnyard]

Well, IMO, looks like to me, they think don't need to honor something thats not there. Is that not the feather that broke the camels back.

And just to think, they don't have the time to come here and post. I bet they got the time to collect the funds, and cash the checks.

 

[varnyard]

I almost forgot. They don't have the time to respond to emails either. But they found the time to remove their guarantees.

 

[Cat_72]

I see a "terms" page right now....?

 

[varnyard]

It is there now, but it was not a few minutes ago.........

 

[Cat_72]

Well, all I can say is this.......they are so hung up on following their own TOS as an excuse to not offer refunds, but they seem to be missing the following:

Health is guaranteed for a period of 48 hours.

Bob's snakes were taken to a vet and diagnosed with problems well within that 48 hour time frame. They are choosing to simply ignore it.

 

[varnyard]

I agree 100%. I went and copied this just in case it changes or disappears again.

 

[TomO]

Their phone number has not always been available, unless specifically requested by a customer. It's now posted in their contact information on their site. - One step in the right direction, if they will answer it.

TOP SHELF EXOTICS

Please note that the best way to reach us is via email as we are not always able to get to our phones, when calling please remember to leave a message or we will be unable to return your call! Thank you for contacting Top Shelf Exotics!

Our toll free number is 1-877-REPT-1-LE

(Please note all calls may be subject to recording)

MON-FRI, 9AM - 5PM EASTERN STANDARD TIME

CALLS PLACED OUTSIDE NORMAL HOURS STATED ABOVE WILL BE FORWARDED TO A MESSAGING SERVICE.

 

[tejasranger]

KS International Ad?

Day 8: Still no reply from Chris or TSE. 100% Health guarantee?

Hmmmmmm, I think I know where the Giardia came from. I saw this on KS International Ads.

Home :: African/Middle East Ads
TAKING ON NEW SUPPLIERS & BREEDERS!

NATIONWIDE SHIPPING!

Posted by (Contact Me!) on April 23, 2006 at 18:00:00
Registered PetHobbyist User since 2003-08-03
View Ads (5) | This Category Only (1)
Send this ad to a friend! Click Here!



We are currently accepting lists from new suppliers and breeders at this time. Pricing must be very competitive, imports and captive specimens alike. Must have references. Currently buying by the clutch as well as quantity lot wholesale. Do not bother sending third-party lists or pricing.

Send information including a current list with updated pricing and availability too: [email protected]

Forward it to Patrick

Thank you!

Top Shelf Exotics

 

[nicolai]

I agree 100%. I went and copied this just in case it changes or disappears again.

Do you think that was a good idea?? You just copied pictures, trademark, Company name (TSE's and Moonlit Media) and other copyrighted material to another website without the permission or TSE or Moonlit media. You gave gave them the legal right to come after someone for this. I bet Lucille knows the laws pertaining to this. Dont you remember the KS fiasco just for putting his name and such here, and you copy pasted stuff here. You have to think about things before you do them.

Also while I am here,I have tried to contact TSE (pat/Glen) many times but got no answer (they may be to busy trying to catch up), but the info i got so far was this.

1) you have the paperwork with the pics of the animals you bought from tse but didnt show them pics with those specific animals showing the conditions you stated for them to compare the pics to, and also didnt post them here for people to see they were the same animals and they indeed have something wrong with them. You could have taken any animals out of you collection to the VET and said they were the ones from TSE. Dennis H asked for proof only because you are leaving out what everyone wants to see. (the proof). Post the pics/paper work from TSE and post pics showing the condition they have. I am not saying i dont believe you either, its just a matter of showing everyone the proof.
2) Pretty much everything on this thread is by word of mouth and nothing more. If you ever want to be able to fall back on this thread or use this thread in the future for anything you should provide atleast the bare minimum of proof for everyone, and not emails that dont even show the header text verifying who sent them and who received them. You could have typed them and said "here i got these from TSE".
I hope that Chris has a speedy recovery and everyone comes out happy in the end from all this. (tejasranger) i truly hope you get reimbursed for the VET bills if they were the snakes from TSE. Cat - I hope your deal also works out good. I hope everyone that bought hets from TSE prooves them out.

 

[jglass38]

Nick,

You REALLY need to stop defending TSE. It's not coming off in a good light. They have progressed from not shipping in a timely fashion, to sending out sick snakes and now not even answering emails. Take a step back and look at this objectively. I was personally told by Glenn that they DO NOT sell anyone else's BP morphs. I posted that email early on in this thread. How are they guaranteeing hets that they have not produced? Why are they now not answering emails or refunding monies per their TOS? This is a complete and total mess. Bob, I am sorry that you have had to deal with this and I hope to get what you expect out of the deal. Chris, I hope you recover soon, but man, take a look at what these jabronis have done to your business! It really is a sad state of affairs.

 

[jglass38]

That should have read: I hope YOU get what you expect out of the deal, not TO.

 

[nicolai]

Nick,

You REALLY need to stop defending TSE. QUOTE]

I really wish people would quit saying this!!!!!!!!!!!!!! Where am i defending them in any way what so ever!!! i am asking people to post proof for thier sake and the members !!!!!!!!!

 

[jglass38]

This thread contains plenty of proof Nick. I really believe that your friendship with Chris is clouding things. People have been wronged and everytime you post it seems to trivialize the seriousness of things.

 

[KNOBTAIL]

Nicolai

how long do you expect a dissatisfied customer to wait before some kind of a reply becomes forthcoming? You are aware that customers who have not received their order are not receiving any notifications as well as those who have received their orders. So it cannot be because they are to busy. This can be summed up in one word AVOIDANCE !

Why would any company NOT keep their lines of communications open! Does that make any sense. Or are they only willing to accept money!. The answer is easy here. You must complain to Paypal. Thats one option where it will effect their purse strings. Enough complaints and chargebacks and you have a suspended method for credit card dealings. That would give them a wake up call!

Secondly, you do not need their or any one elses permission to copy and paste website information if it is being used for purposes of an explanation. If you were using someone elses materials , word for word on your own site, then that would be a different story. Aside from which, are you going to tell me that TSE would even conceivably entertain some type of lawsuit against someone who copies their TOS for purposes of showing their procedures to others.......I dont think so!!!!

 

[nicolai]

I will put this is bold for you all to see.


I do not approve of what is going on at TSE with this situation and do not condone thier actions in anyway!!!! I am not defending them in anyway!!!!

This is the BOI and when you post here say it is just that "Heresay" until you post the proof for people to read and be able to fall back on in the future. Is this specific enough???

Why does it have to be so controversial to ask for people to post facts on the BOI and get blasted by people for asking for proof of stuff. In a year when someone goes to buy from TSE and the customer asks them about this thread they will just say "show me where they posted any facts or pics to prove thier case". And they will be right because no one has yet. Come on people..its not too much to ask for facts to support claims people make.
Get off the "oh your just defending them for this and that" and realize the fact that i am only asking for people to provide facts to support thier claims. If this goes to court are you going to say "well they said this and i did that", the judge will throw it out of court for lack of evidence. The Judge will want proof because the burden of proof is on the accuser.

 

[Lucille]

It is very frustrating that Chris cannot and the current TSE staff will not come here to straighten out the mess that is evident here, with people not getting what they paid for.

I think though that it might be good not to get into a feeding frenzy where we start attacking each other. I think everyone who visits Fauna wants the same thing: good quality reptiles and reliable customer service. I think that focussing on those goals would help everyone.

Calm down. If someone's post gets your knickers in a knot, just ignore it, if we all end up destroying each other, who will take care of our reptiles?