Here is what happened
In response
David received his package today. He emailed me and told me two Geckos had died during shipping.
One had its head crushed the other froze to death. I responded asking for a photo, and asked him to put them in the freezer, and indicated that I would give him replacements, or give him the trade value in cash.
I made it fully clear that I would fix the situation one way or another. At this point I am going to take him at his word. He then emails me saying that all of the Geckos are sick, dehydrated, and starving to death. He sends me a photo of one of the Juveniles he claimed died in shipping, and says that it is one of the breeders (which by the way I gave him an extra one) who is sick. He leads me to Bellevue that all of the animals look as bad as the dead one that is now somehow alive. It is the same animal in both photos. I question him on this, and still reassured him that this problem would be resolved. To make sure I am not confused about what he saying I ask him for a photo of all seven of the animals I sent him in the same frame. I again indicate the problem will be taken care of. I let him know that I can send his animals back to him. The next thing I get a call saying that there is a post about me on the board of inquiry. His box doesn’t arrive, and it is starting to get later in the day. I decide to trace the package threw Airborne Express, and come to find out he has stopped shipment. I call them and find out that he stopped the shipment before the package I sent him arrived. He waited until the package I sent him was on the truck in transit to his house, and then stopped shipment. In other words he had no clue what was in the box I was sending him, when he stopped shipment. At this point I became a little suspicious of him, and I am not sure what to think. His story is just not adding up. I do not think he had any intuition of following threw on his end of the deal. I also have to question why he posted the complaint so quickly. I would think being that I gave him no indication that I wouldn’t take care of the problem, that he would have at least given me more than a couple hours to make things right by him. I have told him more than once that I was willing to work this out. As for the animals, he saw photos of the breeders, which I sent him before hand. The photos were posted on kingsnake. They are not dehydrated, or starved. I sent him a total of seven: 4 Breeders, 3 Juveniles. If you look at his photo of all seven the breeders are the ones with the fat on their tails. They are not neglected animals. I didn’t weigh the before I shipped them, but weighed the ones in the same tank that they were in, and couldn’t find one under 33 grams. The four I sent him all had laid eggs in the last 5-10 days, and he wanted proven breeders.
As for the juveniles, weight was never discussed. They are juveniles, and are smaller than adults. The ones that he claimed are dead, do look very bad, but again I have no problem replacing the animals, or working something out with him. Remember that he was sent 4 breeders, and 3 juveniles. He keeps claiming that the juveniles are the breeders I sent him. I surly didn’t send him a 12-gram breeder. In the last few weeks I have sold over 40 Blizzards, and not one of my buyers has complained. I am reading all of the posts on this forum, and it seems you all want to burn me. I know some of you guys have also been put threw the ringer on this forum also. You probably remember how frustrating it can be to be accused and convicted before you even get a chance to rectify the situation. You have also had people try to pull a fast one on the other end, and you know that you have to use a certain protocol when someone claims that they have a DOA, or sick animal. You guys want to judge me, that is fine. I can only state my case. Tell my story. I noticed that everyone so far who has posted does not know me, and has not had transactions with me. I have had a lot of good transactions, and have dealt with people you all know that can provide references for my character.
The things to remember when looking at the accusations presented by Mr. Pollard are consistency, and verifiable evidence.
1) He stopped shipment before he received the box I sent him. Why? You can check this info out with Airborne Express. He had no intention of coming threw on his end.
2) There is the issue of the same Gecko that is dead one minute, and sick the next. I have the emails he sent me on file where in the first he claims the gecko is dead, and the next it is alive.
3) He has given me no chance to try to get things resolved between us. I responded to him right away, and told him that we would take care of him. His second post is just not true. I have the email from him that was his response to my second response, and it was before he posted even the first. I was making the effort.
4) He was sent a total of 7 geckos. 4 were large, and 3 were small. He keeps trying to say that one of the little ones I traded to him as a big one. He forgets to mention that I actually sent one extra of large ones. The original deal was for 4 small ones, and 3 large ones.
5) He was never misleading. I showed him, and everyone on Kingsnake photos of the vary same animals I sent him. Again this is verifiable.
6) Last but not least, I have told him and am saying it again I am willing to resolve this. If animals died during shipping, and animals are sick I will take care of it.
I would like to offer an open invitation to all of you who have posted to contact me. You may find that I am not a bad guy after all. Everything I am saying is variable, and there are no contradictions on my side of this deal. My email is
[email protected]