Upstate Exotics.
Subj: Refund 100% Het Yellow Ghost Ball python.
Date: 5/2/2003 2:16:47 PM Eastern Standard Time
From: T BONE 9157
To:
[email protected]
Hi Sal And Alison Please Understand my point. Thanks for your time.
Subj: Message about: CB BABY BALL PYTHONS.YOUR CHOICE $60
Date: 5/1/2003 7:11:23 PM Eastern Standard Time
From:
[email protected]
To:
[email protected]
Sent from the Internet (Details)
Below is a copy of the mesage you sent to UPSTATE EXOTICS
Hi Sal & Alison,
how are you? I just talked to the Visa company and they will contact you. You would then settle the claim with them. You said you gave me a credit to my account, please if you would be so kind as to provide me with the credit authorization number it would be greatly appreciated. If you plan on settling this claim with Visa please email that fact in a timely manner. Thank you for your time and have a nice evening.
Thank you,
Tony.
Subj: RE: Message about: CB BABY BALL PYTHONS.YOUR CHOICE $60
Date: 5/1/2003 7:13:50 PM Eastern Standard Time
From:
[email protected]
To:
[email protected]
Sent from the Internet (Details)
Thank you for contacting Upstate Exotics!!
We have received your message and are currently reviewing it. We will be in touch with a reply shortly!
Thanks!!!
Upstate Exotics
Sal & Alison Tornambene
HYPERLINK "http://www.upstateexotics.com/"http://www.upstateexotics.com
HYPERLINK "mailto:
[email protected]"
[email protected]
1-866-PETS-499
518-692-3101
Hi Sal & Alison,
How are you? I will openly state how disappointed I am with this response. All the information is supplied on this complaint with your company. All facts are supplied. For customer service purposes can you not at least say we are going to resolve the issue with you regarding your refund. I know this is redundant but will list time frames that you have had to fix this particular issue and review. 04/06/03-04/19/03 to resolve verification of genetics. From 04/19/03-04/30/03 to give proper refund. All facts and information has been provided here I don't want to repeat it. Please Alison and Sal Tornambene please email me with your resolution in a timely manner. Thanks for your time and have a great day.
Thank you,
Tony.