Stanley,
Tell the truth now. I will let you speak for yourself. Why don't you tell everyone how we shipped second day for you for free even though we were in the right with our posted shipping schedule? Why don't you tell everyone how, two months later, you claimed that the charges on your credit card for orders you placed with us were fraudulent and you attempted charge backs with your credit card company? Why don't you tell everyone that you are angry because you lost those disputes with us and the credit card company because the orders were legitimate?
Our site stated that we would have the office open on Jan. 31st, and would only shipping via express over the holiday week. It also stated that any non-express orders would be shipped on the 7th.
I will post the email between Mr. Whitt and our farm. I did forward him the name of my attorney and his number for futher correspondence because he was telling us that he wanted hundreds of dollars and perhaps thousands of dollars because we would could not ship standard to him over the holidays. Please read the emails for yourselves.
I take my lumps when I need to, but this is a time when we were right.
I will take my lumps and if you think I am wrong I will take it, but I have to protect my business also, which sometimes means that we have to have days when we cannot ship unless we use express. We do our best to communicate that on our website and in our email. There are times when it gets too hot, too cold or during holidays when we can only ship via express.
I sent him our attorneys number after the last email and never heard from him again. Mr. Whitt also never mentions a second dragon. He states in the post that he asked us to replace two.
Read the email for yourselves. I am sure I will get my A$$ kicked if I am wrong on this one.
Thank you.
Ken Chiarella
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Quote </td></tr><tr><td id="QUOTE"> -----Original Message-----
From: stanly whitt [mailto:
[email protected]]
Sent: Thursday, January 03, 2002 11:28 PM
To:
[email protected]
Subject: hi
I ordered 2000 crix. Wednesday a week ago and still have not received them and I try calling repeatedly and know response. I do not think that is a way to keep repeat business I have 13 lizards that have not ate in a week and they usually get feed every other day. the order # is 21087397 please get back in touch with me so that we can resolve this issue fast time is money and 13 dead breeders is a lot of money!!!!!!!!!!!!!
-----Original Message-----
From: Worm Man [mailto:
[email protected]]
Sent: Thursday, January 03, 2002 7:14 PM
To:
[email protected]
Subject: RE: 4707018: New client order
Happy New Year, Stanley!
Your crickets are scheduled to ship on Monday, Jan. 7th, which is when shipping resumes. Our shipping schedules are unfortunately stifled when holidays occur on a normal shipping day.
If you would like to expedite the shipment, we can ship either via 2nd Day Service (+$5.50 SH) or via Next Day Service (+$17.00) as explained on our website.
Thank you for your patience and understanding and once again, thank you for your order! We hope you had a happy holiday season!
Sincerely,
Racquel
Please remember that our office hours are Monday through Thursday from 10<img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/wow.gif" border="0" valign="absmiddle" alt=':0'>0 am till 5<img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/wow.gif" border="0" valign="absmiddle" alt=':0'>0 pm eastern standard time.
Worm Man's Worm Farm
-----Original Message-----
From: stanly whitt [mailto:
[email protected]]
Sent: Friday, January 04, 2002 11:53 PM
To: Worm Man
Subject: Re: hi
it is now Friday and still no crix
----- Original Message -----
From: Worm Man
To: stanly whitt
Sent: Friday, January 04, 2002
Subject: RE: hi
Good Morning, Stanley!
We responded to your phone inquiry via e-mail on Thursday, Jan. 3rd. Your crickets will be shipped on Monday, Jan. 7th, which is when our normal shipping schedule resumes.
Once again, thank you for your order! Have a nice weekend!
Sincerely,
Racquel
----- Original Message -----
From: stanly whitt
To: Worm Man
Sent: Sunday, January 06, 2002 1:16 AM
Subject: Re: hi
what the hell do you mean that they will ship the 7th the should have shipped the 31 per your email receipt. they were ordered on the 26. so the b.s. that you are trying to tell me is that you are going to ship 13 ####ing days after I ordered which was only supposed to be 5 days after I had ordered the crix. so basically you all are liars and that was not what was told in the first e-mail I got from you if I had known it was going to be more than that I would have ordered them from someone more professional and from know on I will. because my lizards will be dead by the time those crix get hear. what am I supposed to do with 13 dead breeders that are valued around $10,000 how am I supposed to have a good weekend
----- Original Message -----
hi my male orange sandfire x snow died today from a week without food.he cost me $ 525 when he was 6 in long he was 15 in when he past away.he was a year and a half old ( breeding age and my most valued breeder). if he was still alive, on a 5 year plan he would be worth $203,025. how I came up with this figure was him breeding to 3 females laying and hatching 30 babies a clutch ( that is my average of successful hatches). so 3 x 30 = 90 eggs, and they have 9 clutches a year 90 x 9 = 810 x 5 years = 4,050 eggs x$50 per baby = $ 202,500 + 525 for 1 dead beardy =203,025. the order was placed on Thursday, December 27, 2001 11:59 AM (that was the last day they where fed )and after I ordered the crix, the order page said that they would be shipped the following Monday the 31 and all shipping ran the 31st and I e-mailed you wondering where they were at on the 3rd and called you on the 2nd and your answering system said that you where open and still shipping on the 31st and 2nd. all that I am asking for is that you replace the bearded male with a adult male that is a brite orange, yellow, or red, I would even be willing to try and find one on the kingsnake classified for you to get I do not think that is asking to much because those 4,050 babies and my 12 other breeders and there babies will have to eat crix from somewhere and I know other breeders as well and my customers that own the pet stores that I sell to.
thanks,
Sgt. Stanley Whitt U.S. Army Ordnance Corps
----- Original Message -----
From: Worm Man
To: stanly whitt
Sent: Tuesday, January 08, 2002 6:41 PM
Subject: RE: hi
Dear Mr. Whitt,
We offer guaranteed live delivery. It is the responsibility of our customers to provide for their pets. We clearly stated the holiday shipping schedule on our site, which is still posted. The message you are referring to is from our voice mail message that states that we our office will be open on this date. We are not responsible for the death of pets that are neglected by our customers. You should have made provisions to feed your pets over the holidays in the same way that the pet shops and breeders who routinely order from us do. Please take your scam elsewhere. We retain attorneys for such matters. We will be more than happy to reship a doa order, or make special provisions when requested, but that is the extent of our responsibility. Trust us, we have dealt with such people in the past. Have a great new year.
Ken
http://www.wormman.com
Worm Man's Worm Farm
Hi I took the exerts off of your own website. I am glad that you have a lawyer does that mean you are going to sue me that is funny it is also funny that you have had this problem before. as for lawyers I have one to he is a jag officer, and I talked to him today he said that if I wanted to I could sue you for the hole 203,025 and win. because the gov. does not like to see unpatriotic companies screw over there solders. not only that he said he could talk to the better business group, the business license office, and the I.r.s to see if there was any other shady business going on and to cheek your books. he has also read your nasty e-mail and ask if I wanted to begin the process and I told him not yet because I did not want to see your business going under and I feel that we can work this out. and by the way I did make provisions to feed my pets over the holidays. (but my supplier screwed up and I wonder who that was) so think it over I do want to settle this peacefully because I do not think one dead beardy is worth loosing so much do you. I would like to say if ask that you stand by your word
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I love my customers and my business, but I also have to protect it. If I have done wrong I always try to make it right. I also usually ask that the people that I make it right with not to post it here. I do that because after someone comes on here and states that I gave them free crickets, or worms, I get a few people that pop-up and try to scam us. I even get people who have never placed an order trying to get free stuff. I also want to make it right, but not because it has been posted on the BOI. I make it right because it is the right thing to do. Put yourselves in my shoes for a minute. We take care of hundred of customers every week, and some weeks, thousands. Monthly we get someone with some scam trying to get insects for free, do charge backs for orders they received in good faith, or just rip us off.
I work in law enforcement as a full-time job. The wormfarm is a full-time business and my family runs it with me, and the help of employees. We just built a new superworm building that is humming along. I see scams everyday and know them when I see them. That is why I love this board. I appreciate the feedback when it is needed, and use it to correct issues.
I am still looking for a new Customer Service Red if anyone is in NJ and interested.
Thank you
Ken Chiarella Wormman.com <img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/smile.gif" border="0" valign="absmiddle" alt='
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