Bad Guy KolorBurst Cham - Joshua Coppens - Will not honor 7 day health guarantee

[KolorBurst Chameleons]

Thats fine. I offered a refund on the sick chameleon see started this crap on here it has nothing to do with the 100 dollars i sold her the cham for it has to do with the way she handled it when we agreed that i would refund the money at the end of the week, i wanted to see if she would get well enough to ship back to me

 

[Lucille]

Your concern should not be with the previous happy customers but based on your attitude in this post you can expect to have quite a few less future customers....

I do not think there are any previous happy customers, judging by the look of the lizards this seller sent and his bad attitude and unwillingness to man up.
Happy customers are wishful thinking on his part.

 

[KolorBurst Chameleons]

And my concern is not at all about random peoples opinions it is with facts.
\

 

[KolorBurst Chameleons]

Wow you people should prob get a life and stop making up crap because u have nothing better to do on your friday night

 

[KolorBurst Chameleons]

And i keep seeing by the look of the lizards it was one sick cham the other one is fine

 

[Lucille]

Such as this picture?

 

[KolorBurst Chameleons]

Yes she is def sick i havent denied that one time

 

[Lucille]

Yes she is def sick i havent denied that one time

And you refused a refund because your buyer came to tell the truth here.

 

[KolorBurst Chameleons]

The truth about what? That the cham was sick and i told her to give her a lil time to try and fatten up to return her to me? Or the fact that she posted this on here without even speaking to me again about the issue>

 

[sanguine_mercantile]

And my concern is not at all about random peoples opinions it is with facts.
\

It should be concern you. Especially considering the power of Google. Go ahead and do a search on your name or the name KolorBurst Chameleons. Your rep is fast turning to garbage over the fact you sent out a cham that NEVER should have been shipped in the first place.

As you can see by a quick search; your name is associated with this thread now and will be for a very long time to come. There is and was no reason to ever send an animal out looking like that and for such you should be ashamed.

By all means, Joshua Coppens, ignore those complaints about sending your customer an obviously sick chameleon and let me know how that Google search works for you.

 

[Lucille]

The truth about what? That the cham was sick and i told her to give her a lil time to try and fatten up to return her to me? Or the fact that she posted this on here without even speaking to me again about the issue>

You sent lizards so sick that even the vet said something about how they looked. Your buyer is owed a refund NOW. If you want to pay her for fattening your lizards back up that is up to you.

 

[figg2112]

Response to your "facts"

Fact 1. I told Dessirae (Dez) Scarborough that i realize the one chameleon is sick, it looked nowhere near as skinny when i shipped it.
Fact 2. Out of over 100 Panther Chameleons ive never had a complaint or concern with the health of one ive sold.

I gave you the benefit of the doubt that maybe you did not realize the female was in such bad condition when you shipped her.. Thats why of you read my email I say 'I understand that if you are new to raising baby chams it may be easy to miss signs it may not be 100% healthy

Fact number 3 is my policy has always been 7 days against death due to that i sell to many novice keepers and have no control of how they care for them.

I contacted you 25 hours after arrival. This issue has nothing to do with me being a novice keeper.

Fact 4 i told Dessirae (Dez) Scarborough that i would refund the money for the 1 sick female even though my guarantee is against death, I asked her to wait it out a week to see if she fattens up then i get a message from paypal trying to reverse the payment halfway through the week.

I wrote you on Wednesday morning with an update knowing full well that your 'guarantee' would expire on Thursday. ( Friday to Thursday = 7 days) When you did not respond I filed the claim with paypal ON THURSDAY AFTERNOON to get your attention. How do I know you where just not waiting till after Thursday to respond to tell me sorry too late?

Then 20 mins later a message from Dessirae (Dez) Scarborough saying she posted this thread slandering me,

Nothing I wrote on this thread is untrue. I posted your own words.

In the end i told her i would refund her money for the one she decided to act like a child and slander me on here and now will get nothing.

I have been willing to negotiate with you. I have been very civil and calm through out this whole ordeal.

I went as far as holding her shipment of the chams one more day so my hot packs could be delivered since the weather here in florida dropped in temp a few days before and i didnt want the chams to get cold.

I know nothing about you waiting for heat packs. I had asked the chams to be shipped Tuesday for Wednesday originally but suddenly had to work so moved the ship date to a Friday arrival.

I emailed her before i shipped them to verify sex and she agreed to ship the 2 i sent.

We have already discussed how the photo of the female was too blury to tell what condition she was in. I had no reason to think she would be anything less than healthy so there was no reason to request a clearer photo.

 

[KolorBurst Chameleons]

Get the story straight im sorry that i have a full time job and couldnt jump on fauna soon enough for you random people to defend myself or give my side of the story. Ive explained exactly what happened and now will go on with my life feel free to keep up wasting your time talking crap about me, I know my animals are healthy and wont let one sick chameleon which i tried to make right affect me

 

[Lucille]

Over one thousand six hundred views so far, of this thread detailing the sick chams and poor customer service of this seller.

 

[KolorBurst Chameleons]

And like i said i would refund the money for the 1 sick chameleon, Not at all concerned with google searches or that i shipped a chameleon that a "expert" chameleon breeder approved on

 

[Willow]

I love watching someone dig themselves into a huge hole

amazing how simple it is to fix situations like this and come out looking like an awesome Seller to work with, and yet....THIS attitude is what he chooses to go with instead =)

There are so many great breeders and sellers out there to choose from, very easy to get crossed right off that list when you act like this.

 

[figg2112]

The truth about what? That the cham was sick and i told her to give her a lil time to try and fatten up to return her to me? Or the fact that she posted this on here without even speaking to me again about the issue>

Again, I wrote you on Wednesday morning with an update knowing full well that your 'guarantee' would expire on Thursday. ( Friday to Thursday = 7 days) When you did not respond I filed the claim with paypal ON THURSDAY AFTERNOON to get your attention. How do I know you where just not waiting till after Thursday to respond to tell me sorry too late?

 

[figg2112]

The truth about what? That the cham was sick and i told her to give her a lil time to try and fatten up to return her to me? Or the fact that she posted this on here without even speaking to me again about the issue>

And also if you remember

From: "[email protected]" <[email protected]>
To: "[email protected]" <[email protected]>
Subject: Ambilobe from fauna
Date: Sat, Nov 10, 2012 3:32 pm

Since I know you think you are right..how about I post an inquiry on fauna BOA and let the community tell me what they think should be done.





Subject:Re: Ambilobe from fauna
From:[email protected] <[email protected]>
Date:Sat, November 10, 2012 3:39 pm
To:[email protected] <[email protected]>
Priority: Normal


You can post whatever you want on fauna that is up to you.

 

[sanguine_mercantile]

And like i said i would refund the money for the 1 sick chameleon, Not at all concerned with google searches or that i shipped a chameleon that a "expert" chameleon breeder approved on

Are you so sure Mr. Joshua Aaron Coppens. As it stands this thread is getting quite the traffic. It is easier to just fix the mistake as opposed to trying to come off as an E-tough guy. It is better karma for you and great for your customer service.

 

[KolorBurst Chameleons]

Yes people can post whatever opinion they want on the internet. This thread or google will not affect my hobby one bit