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    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

Bad Guy Repti-Racks- Bad customer service

I don't think anyone can really deny that Amy has been waiting, patiently at that. Asking for an estimated delivery date after the first projected date has come and gone twice over is perfectly acceptable in my eyes. And being a bit perturbed when not given a straight honest answer more than once also doesn't seem too impatient.

Although I can say I'm not sure I'd have handled finding out that my order was bumped back in line for other, apparently more important, customers who ordered after me, nearly as well as Amy did.

Hopefully the order will go out asap and she'll be happy with the cages. Although it probably wouldn't be a bad idea to give her a little something for her troubles after admitting that she was bumped back in line to do a favor to other customers.
 
aleria said:
I don't think anyone can really deny that Amy has been waiting, patiently at that. Asking for an estimated delivery date after the first projected date has come and gone twice over is perfectly acceptable in my eyes. And being a bit perturbed when not given a straight honest answer more than once also doesn't seem too impatient.

Although I can say I'm not sure I'd have handled finding out that my order was bumped back in line for other, apparently more important, customers who ordered after me, nearly as well as Amy did.

Hopefully the order will go out asap and she'll be happy with the cages. Although it probably wouldn't be a bad idea to give her a little something for her troubles after admitting that she was bumped back in line to do a favor to other customers.
Click to expand...


In my eyes you catch more fliles with honey so I wasnt going to be rude and fly off the handle about the order being bumped. As long as my cages are being worked on I am happy.

A little something for my troubles would be nice though...
 
Good luck. I just recieved mine after 4 months. As far as quality goes I have photos I intend to post after he responds.
 
kym123089 said:
Good luck. I just recieved mine after 4 months. As far as quality goes I have photos I intend to post after he responds.
Click to expand...

Please tell the truth and not post un true comments kym123089 we both know it was no were near that really.As it stands now which was just brought to my att by my merchant today she has product we shipped her "cages" and received a few weeks if im correct ago which today she emailed us about receiving them i was answering her questions and helping her JUST to find out their not even paid for and now owes us money...
 
Whoa whoa whoa. I have just emailed you screen shots showing youve been paid. My cages came in on tuesday and I got a chance to open them last night! I ordered Nov 11 or 12th and I recieved them at the end of feb.
 
kym123089 said:
Whoa whoa whoa. I have just emailed you screen shots showing youve been paid. My cages came in on tuesday and I got a chance to open them last night! I ordered Nov 11 or 12th and I recieved them at the end of feb.
Click to expand...

And so did i just emailed you a screen shot of our account showing non payment..Just asking you to please fix this that's all nothing more.
Thank you
 
I did not call for another charge back and none of my accounts show it. Im not sure what you want me to do here since theres no reason my CC company or paypal would take it although paypal had copies of the ohotos just in case.
 
I emailed you another screen shot showing it was. Im not blaming no one as im not sure whats going on just want it fixed which i cant do only you can.This has taken up my hole morning and now into the afternoon when i got others customers to tend to with orders it holds up..

Thanks
 
Thank you that's all i ask is to look into it and get it fixed cause i cant as it has nothing to do with me and it shows differently on my end and what they tell me whats going on.
 
Im going to send out that package to you today we talked about in good faith this will be resolved as if its a mistake or not i want your reptiles to be happy.
 
Thank you I appreciate that. This has been quite an ordeal and once I find out if anything is going on on my end ill let you know
 
Bad service. Wont tell me vent sizes. Cancelled order already

So i have been looking for cages and decide to try Repti-Racks. Mistake for sure.
I tried to ask him what the vent sizes are on their basic venting he states he puts in on his most popular cage.. He told me to look it up !! I did and didnt find size of vents unless its an added vent and that is 3x5.

So to end it all on not deal with this person,i asked for my pay pal $517 to be refunded today. Will buy the boaphiles and rather deal with a split on a cage then a person who can send me an email telling me to look it up myself,rather then just stating the size.

What a guy and what customer service !!:censored::censored::

I dont think he liked selling me the 3rd cage for $100 shipped. ??
 
All it says is standard size vents ! Well, my boaphiles do not have venting. What is standard for one maker is not standard for another maker.

I read all the boi on RR and decide it was worth the try. Guess i was totally wrong.
 
Lets tell the truth please.

You asked about venting
"Great,but i looked to see what the venting is and i cannot find what size and how many there are. please inform me. I dont need much at all. i am housing boa's.
thank you
rich"
my reply
"We informed you with reply "please see product info link tells you all about everything"

We put a link on the home page of our web site labled PRODUCT INFO to help others know all about whats offered.

Another of our replies
we have a link called product info right on home page left side menu.tells you all about each option including vents also in videos. link also on home page. they come standard with round louver vents. 3x5 vents are optional .

So you reply
I looked and did not find it under the more info tab. And since you replied and wont tell me after i looked and didnt find.
Please refund the $517 + i sent already today !. I dont want to deal with bad customer service. I found a site with same cages and all info i need.

You looked in wrong place under more info tab which is not where we mentioned you will find the info about venting and more.

We reply back again
standard would be fine for venting if you don't need much
2 round louver 2 1/2" vents per cage as standard. THis info and more in detail can be found on our product info menu link home page left side.
thanks


So this is our bad customer service folks.....

Its dosnt say standard size vents it says here is what it says on product info menu link
Venting -

We offer 2 types of venting options.(3xx5 drilled & standard rounds vents) One we consider standard which comes with all cages unless you choose optional 3x5 venting. Those standard vents are 2 1/2" round louvered vents and color matched. Venting plays a big role in how well your cage with your species housed in it and in your home as each is different vents in fresh air flow. For high humidity reptiles we suggest going with 3x5 drilled vents allows more air flow but yet still retains in proper humidity but with a better dry out over night.3x5 drilled venting is a machined 3x5 vents 3/16" hole size with 2 3x5 vents per cage and unless noted comes on back wall. We do offer these 3x5 vents to be adjustable but be aware if on back wall to adjust youll need access to back of cage. Side venting and placement is all up to you just let us know when ordering.Improper choice of venting for what your needs are can result in undo pressure on door as air and humidity temps inside cage verse outside cage can affect the latchs getting tight as door will expand and contract.

Thank you refund coming.
 
allreptiles1966 said:
So i have been looking for cages and decide to try Repti-Racks. Mistake for sure.
I tried to ask him what the vent sizes are on their basic venting he states he puts in on his most popular cage.. He told me to look it up !! I did and didnt find size of vents unless its an added vent and that is 3x5.

So to end it all on not deal with this person,i asked for my pay pal $517 to be refunded today. Will buy the boaphiles and rather deal with a split on a cage then a person who can send me an email telling me to look it up myself,rather then just stating the size.

What a guy and what customer service !!:censored::censored::

I dont think he liked selling me the 3rd cage for $100 shipped. ??
Click to expand...




This is how were treated when we offer SALE to give back to the reptile communidity every once in awhile you look in place other than were we mentioned to lool and reply to this BOI very quickly
NEXT CUSTOMER WHO ORDERS THESE CAGES WILL GET 1 47X23X12 FREEEEEEEEEE
 
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