I guess this must just be the way this person does business. Here are the emails between Mick and me. I did not search out his name prior to doing business with him, it would have saved me some time, but would have been much less entertaining. I'll let others read the dialogue and take from it what they will. Here goes:
From Me:
Hello:
Did my order ship?
Thanks,
From Mick:
You placed an order yesterday and you are asking today if it shipped...on a Friday?
Read the website terms before you email again.
From Me:
Was just looking for some type of confirmation you received my order and payment.
The tone of your email is unfriendly.
Not sure if that was intentional or not.
Nevertheless, I now know you have my order.
Thanks,
From Mick:
You would have been automatically directed to a payment confirmation message after placing the order. Nevertheless, you didn't ask about payment confirmation. You asked if the order had been shipped.
If the "tone" sounds unfriendly to you, it is because I am busy running a business and an animal rescue, and I have little time for people who cannot be bothered to read the clear bold-type-faced terms and policies on the website that would have given you the answer.
If you don't like the tone, I invite you to see my competitor next time you order, where you may pay $24.95 for the same quantity.
Fair enough?
From Me:
I too run a rescue and a business, but I always take time to explain things to people.
Even if they did not read something.
I’m shocked you continue to use the same aggressive tone with a complete stranger.
Having competitive prices does not give anyone the right to treat customers poorly.
Take a step back and put yourself in my shoes.
Do you think it is appropriate to be treated in this manner?
We are all busy, but we should all be kind to one another.
Life is too short to alienate.
You can probably care less, but I think it is important to let people know when things are wrong.
Thanks
From Mick:
The only thing wrong is you.
Yes, I couldn't care less.
I have the terms and conditions on the website for a reason, and I am shocked that you are so rude as to not bother to read them, then email the day after your order to ask if it has shipped on a friday!? Who is being rude is you.
You are wasting my time with bullshit that you could have found the answer to yourself if you weren't so lazy as to avoid reading the information on the website that clearly spells this out.
If you have ever dealt with live feeders you should know better.
If you had read the terms as you are expected to as a buyer, then you would have known better.
If you can't be bothered to take the time to read terms when you purchase something, then I have no time for you. My time costs me, and it costs these animals, and yes, I have enough loyal customers that I don't have to waste my time messing with whom ever I don't want to.
Your order is being cancelled, your money refunded, and you are banned from business here. Take is somewhere else jack. I don't have time for impatient a-holes like you who can't be bothered to read before bugging me with your bullshit questions.
Good day
From Me:
Get psychiatric help fast!
From Mick:
F**k off now...buh bye...
!
