You think I care about an infraction? The bully inside of some people can hide so well.
(Josh by chance do you have a receipt from that purchase that you could scan and share to clear that up? I realize it's been a while and I usually lose my receipts or throw them out after a while.)
David that was silly.
And Joshua since you really want to ride this out I will entrain you. First let me say that I happen to believe that if you and I worked together on projects that I would probably like working with you. You seem like a good guy. I have worked with Jim prior to this exchange and I think that he is a good guy as well. But Jim isn’t nearly as savvy a communicator as we are. I have taken issue with Jim being called “bad”. I believe there is a strong case for my opinion.
Keep in mind that you still have been trying to mix two issues as if they are the same. Jim's integrity and products are not Jim's attitude. Character and attitude are not the same and you seem fine with mixing these, although I am not sure that you do it on purpose. I think you are just building a poor argument that resonates well with your audience. Which some would argue is a pretty good argument for what use is an argument if it doesn’t convince people? But not all audiences would be so kind to you. If you want to hold Jim accountable, you also are not exempt from accountability. You started a thread stating a case for others to evaluate. If you want a proper evaluation then each component of your initial email exchange with Jim should be reviewed.
Just as integrity is not the same as friendliness, so customer service and friendliness are not the same though great customer service usually is characterized by friendliness. As has already been stated, Jim is not going out of his way to provide "friendly" service. He is selling products and trying to be fair to himself and his buyer during the exchange. He admits that he has an attitude problem at times and he wants to keep that freedom even at the expense of losing some clients. When you begin attacking his character or products though, you could cost him ALL clients and that is why it is important to keep these issues separated.
Let me explain my last point further. I will probably remain a loyal customer to Jim in the future because I do not require him to be friendly all the time. I would never stay his customer though if his products were as bad as a comprehensive evaluation of your email exchange implies or especially if he lacked character. So far I have noticed that he has at least above-average character so I don’t see any reason why my customer loyalty would change in the future. Having said that, Em is right to note that it would be scary if one of my expensive orders got accidently screwed up and Jim refused to correct it. That is where character comes in. I think he would fix it if the fault was his. I must admit though that it might take a few emails to get the issue resolved. He would probably appear defensive about my “accusation” against his product because he does take pride in the system he uses to make cages. That is the thing. If someone doesn’t mind working with a cage builder who is difficult, BUT HAS CHARACTER, then there is not a lot of fear about a large order getting messed up. In that case, I would depend on Jim’s overall character to make sure I was taken care of in the end. And yes. I do believe he is not lying when he says that he has lost sleep over this. I don’t think it is because he lost business. I think it is because he couldn’t find a way to make you happy “in the end” without violating his pride. I agree that this is probably not the first time that this has happened to someone and I am sure he lost sleep then as well. He probably does move a lot of cages and the “problem customer” has to come up about once a year as he ineloquently mentioned earlier.
I also agree that some people don’t want to ever have a difficult cage vendor so they might want to pay more for a different cage. I don’t mind because of the reasons I already stated.
To say, "Jim is a jerk" is probably fine if want to break that statement down and conduct a poll. That issue aside, to say that Jim's products are inferior or that Jim is not an honest man, wow. That has nothing to do with how friendly or unfriendly to you he was. Let’s look at the meat of what you were doing sending money to Jim and what he was doing accepting that money in exchange for an advertised product.
And David, rhetoric is just that. Breaking it down and holding people accountable takes more than just fancier rhetoric than the next guy. But man you are so funny! I wish I had a sense of humor like yours. People like it!
Here is Jim's basic position quoted from your first thread and I think it was also summarized in this thread more than once.
Spelling and grammar issues aside, Jim's position is that he believes that:
#1) You damaged your own parts.
#2) You wanted him to correct the damages at his expense.
#3) You made false claims against him during the exchange.
He also states in the midst of your email exchange that:
#4) Your just too damn picky.
Once he finally was done with you, he did let you know where to get the parts that he was refusing to send.
Lucille thanks for the feedback. Em, if you don't mind, would you call me? I got a little lost in that first thread and maybe a phone call would clear things up before I continue reading. Thanks by the way. If I am being honest about everything I have said here, and I have been, then this information might cause me to step back. I have admited that I have limited experience with Jim and that I was not aware of prior dishonest behavior, but I would love to be more informed before I say another word on this thread. Thanks! 678-907-2060


Okay. So I reviewed the posts. The second link is about the issue of personality. The first bothered me enough to call Jim when Em didn't call me. Without talking to others who were involved in that transaction, I can't form a solid opinion about what really happened. That transaction was from almost ten years ago and it sounded really messy. The conclusion of the thread doesn't make Jim look good. In that transaction, he did not remain truthful. That being said, while I am not sure that this situation is the same (Jim as a seller of a cage to a complete stranger VS Jim as the buyer of a snake from an acquaintance), it still is enough for me to withhold further comments. Until I have more personal experience working with Jim or see others who have evidence to refute or confirm his integrity as a seller, WE ARE DONE! Part of me wants to maintain my interpretation of the email exchange that occurred here, but without more information about the "shady" transaction, or a variety of sources to speak otherwise on Jim's behalf, or the introduction of shady info about Joshua, what more is there for me to say other than that Jim's past behavior in a transaction nearly ten years ago is reason enough for Jim to slide over and provide panels if he thinks it’s going to hit this forum and if he truly cares about this forum.
Hey Kevin, that is a well-formed opinion about vendors. Tell me of someone who provides cages that look identical or better than Jims at around the same price. If the price is much higher, you are right, for me it isn’t worth it. Attacking MY character as a means of defending your argument is what politicians do. It is not honest or logical in the least. But it sure does sound good doesn’t it?
But I admit that you are right. 1k transaction and the screws ought to be overnighted if they aren’t there. There was a complicating factor in this situation, but, I can admit that if those screws and caps were not in there and there had been no accusations made about drilled holes, I don’t think Jim would have overnighted the screws. Hell even with the disagreement about the drilled holes those caps and screws should have been overnighted. Personally, I happen to think that no matter how much the profit margin is, if parts are not all there it should be handled an emergency. The goal would be to avoid sending out orders that lack parts. Puts pressure on the seller to pack it all.
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Well I made it back, but I did not read a single post.
I got a phone call from a freind and he said the old post with the snake was brought up and he asked me what happened.
So I wish I could explain to all of you what happened with that deal but I do not think I can explain it.
I never tried to rip the guy off, I only said what I said to him just to piss him off because I was pissed, not once did I try to rip him off but I would not expect a bunch of momas babies that are still living in her basement to understand.
And to Rich the owner of this site.
Your a piece of work to allow this type of crap to go on like it is.
It shows how much class you have.

Okay. So I reviewed the posts. The second link is about the issue of personality. The first bothered me enough to call Jim when Em didn't call me.
I'm sorry if that offends you, but that is how I feel. I also was not directly involved in those events; I was merely a bystander and I think calling Jim was your best bet.
Well I made it back, but I did not read a single post.
I got a phone call from a freind and he said the old post with the snake was brought up and he asked me what happened.
So I wish I could explain to all of you what happened with that deal but I do not think I can explain it.
I never tried to rip the guy off, I only said what I said to him just to piss him off because I was pissed, not once did I try to rip him off but I would not expect a bunch of momas babies that are still living in her basement to understand.
And to Rich the owner of this site.
Your a piece of work to allow this type of crap to go on like it is. It shows how much class you have.

So I wish I could explain to all of you what happened with that deal but I do not think I can explain it.
.
but I would not expect a bunch of momas babies that are still living in her basement to understand.
And to Rich the owner of this site.
Your a piece of work to allow this type of crap to go on like it is.
It shows how much class you have.
And to Rich the owner of this site.
Your a piece of work to allow this type of crap to go on like it is.
It shows how much class you have.

now. jim obviously hasn't changed or matured over the years and is not likely to do so in the future.