Matt Graybeal ( MGReptiles)

[jim scharphorn]

Here we go again, Another BOI satisfied good ratings person.

On Feb,15th I emailed Matt to see if he had any flexwatt instock and he said yes and he was getting more tomorrow. so on the 17th I placed my order.
Matt did not ship right away so I added something to the order and he said he would ship on Monday the 21st. well My order never showed and I had customers waiting for this flexwatt and now I have to oppolgize to my customers because I do not have the tape yet.
Yesterday I called matt and left a message asking if he sent my order and I got no reply by phone or email, So today I left a second message on Matts voice mail asking were my order was ( I was not as pleasant the second time but was nicer then I wanted to be)
Well a little while later I get a refund from paypal.
Matt never shipped my order. and on top of it he sent me a payment instead of refunding my money so it cost me $5 for paypal funds.
I told him he owed me $5 and he said no that I owed him.
Matt did not even have the courtisy to email me to tell me he could not ship like he said he was going to on Monday.
I counted on Matt and I sold something and told the people I could send it out this monday, They payed me and now I have to tell them that it will be more like Thursday because I have to order from someone else.

This is my 3rd order from matt and every order was not done proffesonally.
My last order was for 22 feet of flexwatt it takes 7 feet for each cage and I had to send out 3 cages.
well matt was short and only had like 19 or 20 feet and he sent it.
Well That was shot because I need 3 pieces of 7 foot long. so I had one piece that was 2 foot short. so to me it was junk. He did refund me for the tape but I still had to order from someone else to get what I needed.

Matt is not to be dealt with. buy from someone else.unless you have weeks to wait for your order.

 

[MGReptiles]

Well what do you know A LIAR... This gentleman and myself have has several phone conversations about this order... He inquired via email on Tue, 15 Feb 2005 02:36:17 -0800 about ordering some flexwatt and I replied to him that yes I have 50-75 panels instock and an order on the way. Now no other communication is made until Feb. 17, 2005 15:30:43 PST)these are straight for paypal and my email). The order being placed 2 days later! I cannot hold stock just because someone asks if I have it. Then on Feb the 18h I receive a call from this person telling me to hold off on shipping as if needs other items...I say ok thats fine...I get an email later that evening telling me that he need 10 egg flats.. Ok thats fine too... I call him to let him know that this is not somethign I keep in stock and it will have to be ordered...He AGREES! So I am led to beleive that all is well.. I order the egg flats(they arrived yesterday) and was ready to ship today when I get back from home depot and have this awful message on my voice mail saying how mad he is and this and that... So I call him...NO ANSWER! Then I email him and let him know that I will refund his order as per his instructions on the message.. Now maybe an hour later I start to receive emails that I am a loser and this and that.. Now in the email I sent along with the refind I explained to him that I was really sorry to lose his business but I hoped that he did well in all of his endevors.. After that I get another call from Jim saying that fauna and the BOI is a load of bull(sorry cant be exact on the wording as I woudl blush to even type those words) and all the members are sheep and in a circle... So I explained to him on the phone and on the last email that he was more than welcome to come here and state his side of the story and this is what the board is for... I then blocked his email, isp and phone number because it was becomming more liek an attack then a business transaction... I tried to explain to him that he is the one that tole me to hold off on shipping and all of that...He also tells me he is in hot water with his customers because his flexwatt is not there.. I cannot help this but could have I was told to go ahead and ship.. I get the feeling that he is having problems with his customer by making promises he cannot keep and then taking it out on me.. Anyone that knows me and has does business with me knows that I treat them with the upmost respect and do everythign humanly possible to make the deal as perfect as it possibly can be... So this is my side and I leave the reast up to you guys.. Thanks,
-Matt Graybeal

 

[gmherps]

Matt I believe you did the right thing by just refunding his $$. Not every single customer will be happy, and I think you did a good job.

Maybe Jim will just have to refund his customers $$ just as Matt did.
Just my opinion though.

 

[Wilomn]

sharphorn's word is questionable at best if you've read his posts before.

Matt, while I have not bought from as yet, has consulted me on a couple of business deals and products and I have found him to be intelligent, knowledgable and easy to deal with.

We did not have any problems communicating.

It's odd that this turned up today as I was going to call Matt and place a small order for myself. In fact, I still will later this evening.

 

[The BoidSmith]

I have ordered from Matt not long ago and everything went without a glitch.

Jim,

Why don't you tell your customers you are waiting for the flexwatt to arrive (which is exactly what's happening)? I have also learned never to sell what I actually don't have in hand.

Good luck!

 

[jim scharphorn]

Way funny on how matt calls me the liar, I never spoke to him on the phone and I called twice, once yesterday and then today.

here is our conversation on the order.


Do you have any 11" flexwatt in stock ?
Thank you,
Jim Scharphorn
www.coolcrittersbylj.com

Sure do, Probably about 50-75 panels with an order
coming in tomorrow..
...Talk at ya later,
-MG



This was sent the same day I payed him

Matt, I needed about 6 to 10 of the egg crates as well, if you have them let me know how much more to send you.
Thank you,
Jim Scharphorn
www.coolcrittersbylj.com

This was his responce 2 days later

Hey Jim,
They would be 5.00 for 10.. let em knwo if you would
like them and Ill put them in the box.. I am planning
on shipping your order Monday.. Thanks,
-Matt

I paypaled him that same day,
Then there was no conversation until Thursday when I left a message on his machine asking if he sent it.
Then today Friday I called again seeing I did not here from him and yes I was a tad rude but not like I wanted.

then I recieved the money I never asked for the money I needed my order.
Here was his reply in email. the first I have herd from him in a week

Jim,
I received your voicemail. I am sorry you feel that my
service is not up to par. I do value your business and
it it is very much appricated. Now that being said I
dont appricate however you being rude on my voice
mail. At the time you inquired about the
flexwatt(2/15/05 @ 2:36p) it was indeed in stock. Now
you placed the order on 2/18/05 and the stock I had on
hand and the order that was due in on the 16 was sold
by the 17th and I had to replinish again. I cannot
hold stock just because you asked if it was in stock I
hope you understand this. As of right now I have 1500
feet just of 11" ready to ship as the order came in
yesterday. Also you placed an order for egg crates
that were not instock so I ordered the for you and
this held off the order another day. As for fauna,
they are good people and I do not thnk of them as a
"circle". The people on there and the BOI provide a
huge service to the reptile community and should not
be refered to anything less than an "awsome resource".
I am sorry I have lost your business and do hope you
do well in all of your endevors! Thank you and God
Bless,
-Matt

=====
Thank you for considering MG Reptiles for your reptile needs. Your business is truly appricated! Please fee free to call Matt @ 304-836-5705. Thank you and God Bless,
-MG


Here was my reply back.

What freaking joke, so you never even sent this stuff ? you left me hanging and my customers ? see you at the BOI !!!!!!!!!!!!!!! P.S how about sending me the funds it is going to cost me to have this stuff overnighted because you are a looser !!!!
Thank you,
Jim Scharphorn
www.coolcrittersbylj.com


Then his post back.

The BOI will do just fine sir as I did all I could do
for you short of hand delivering your order. NOw I
will not be refunding your shipping for another
company as this is not my responsibility. As we
discussed on the phone the order would not be able to
ship unitl I was able to replinish stock and you
agreed! I cannot be held accountable for promises you
have made to your customers. Really you calling me a
loser is not necessary and just goes to show your
creditibility.. Thank you,
-Matt

then my post.

P.SS. you owe me $5 for paypal charges, next time do a correct refund.
Thank you,
Jim Scharphorn
www.coolcrittersbylj.com


Then his email.

Incorrect but anyway.. this is my last email I will be
accepting from you! I really dont have time to haggle
with someone. I did as you requested and refunded your
money and now the deal is complete.. Thanks,
-Matt


Then I emailed back but he probably already blocked me.

How do you figure I owe you ? I sent you $199 and $5 that is $203, you sent
me back $204 and I got charged $ 6 + for paypal fees, if you would have
refunded the right way I would not have lost anything and you would not have
also.

Also you told me Friday that you would ship my stuff on Monday.
Thank you,
Jim Scharphorn
www.coolcrittersbylj.com


Like I said Never did we talk on the phone.
So not only does he lie to his customers, he also rips them for $5 and then calls you a lier.

 

[jim scharphorn]

P.S. Matt, when I get my phone Bill I will scan it or take a picture of it and post it here for all to see when I called you, and that was yesterday and today,2-25-05 and 2-26-05
I ask you to be a stand up guy and do the same to prove your a lier.

 

[W.Wedeking]

A couple things

Matt, it looks like you did email him and tell him you would be sending out his order on monday, is that not correct?

And Yes, if you had hit refund, it would have made it like the transaction never occured with no fees to either party. So technically, yes, you owe him the fees.

On the other hand, if Mr Scharphorn had conducted himself in a reasonable, professional adult manner, he may have gotten his flexwatt and not be worrying about what he is going to tell his customer now.

No one has to put up with a rude abusive customer ever, even if they did screw up.

A word Mr Scharphorn: You catch alot more flies with honey than you do with vinegar.

 

[jim scharphorn]

Wendy, thanks for seeing it my way,
I never got rude until I never got my order. so if the order would have been filled there would not have been any problem.

Matt, calling me the lier,
Never thought I would be excited about getting my phone bill.

 

[Chris@TSE]

We've placed numerous orders with Matt, hes a great guy supplying great products at excellent prices. In fact we just ordered another hundred feet of flexwatt from him.

He's one of the good guys. You on the other hand Jim, Well...... we ALL know your reputation. Your derogatory remarks in other threads towards sellers and moderators on this board speaks for itself. I've never dealt with you but can already see you are what most people in this industry call a "problem customer"

Most people have trouble deciding where to purchase from. So many great people like Matt out there doing us proud. You on the other hand, after this is all over, will have a problem finding someone who will actually sell to you...

Good Luck

 

[Wilomn]

Most people have trouble deciding where to purchase from. So many great people like Matt out there doing us proud. You on the other hand, after this is all over, will have a problem finding someone who will actually sell to you...

Good Luck

You hit the bullseye, give the little lady a prize, or so says the carnival barker that occasionally lives inside me.

 

[Chris@TSE]

No no no, I thought you were the guy with the music box and peanuts, you know.... that guy with the dancing monkey????

 

[Wilomn]

No no no, I thought you were the guy with the music box and peanuts, you know.... that guy with the dancing monkey????

Damn!!! Are there NO secrets anymore?

 

[Chris@TSE]

No worries bud, the truth will set you free.... (or so they say)


Besides, that monkey was pretty cool. Until he stole my damn peanuts.... I see how your operation works now.... hmmph!

 

[Suncoast Herpetological]

Jim or Matt

Would it be possible to post the entire Email exchange complete with headers in order? I realize you posted text from them Jim but without header info it is tricky trying to construct a timeline. Also, were there two PayPal payments or 1? The dates of any completed phone calls in the timeline would be useful as well.

 

[ms_terese]

My first impression is that there were some misunderstandings/ miscommunications that escalated very quickly.

I agree with John that posting emails with full headers and also time lines with phone calls will possibly help identify how the problem occurred, and will help avoid repeating the situation in the future.

I don't see any "bad guys" here though.

 

[Fatman608]

I only got two things to say. I have bought from Matt and I will buy from Matt again. The second thing is why does Jim have problems with very one he does bussiness with(prevous posts). So far very one I have bought from on the BOI's good guy list with no problems. Then I feel it is better to be nice than nasty. Just my two cents.

Floyd Clester

 

[jim scharphorn]

I do not have problems with everyone I purchase from, I purchase various items every week from alot of different places, I asked myself this very question about why I have trouble with BOI people and I wondered if maybe everyone here that makes lots of posts were just in a big ring and patted everyone on there backs just to make each other look good.
Look at Matt Now, calling me the lier when about 90 % of his post was all lies, We never spoke on the phone so all conversation took place in the emails.
Matt even claimed he tried to call me Friday and that was a lie, I have caller ID I was here.I also have a answering machine, ask matt what the machine said, funny how you guys seam to bash me when Matt is the one lieing here. you can see part of it in my emails and what he claims was said.
I slam on people because I am open about things I do not just say well owell I got the raw deal again, people do not want to post here, they do not want to stir the pot, I on the other hand will let it be known, I am not shy.


On the 15th I asked Matt if he had any flexwatt, he said yes, 50 to 75 panels and I have more coming in tomorrow,

on the 17th I paid matt for 50 feet plus for some other items.
Then after I sent the funds I emailed Matt back a little while late ( being the same day the 17th )to see how much for egg crates,

Matt, emailed me back on the 19th and said yes, $5 and I plan on shipping your order Monday....,
So on the 19th I sent him the $5

I called matts # on thursday the 24th and asked nicly if my order was shipped and to please call me or email me and let me know.
I did not here from Matt so Friday when my order was not here I left another message on his phone ( friday the 25th) This is were I was just a tad bit rude, and I said TAD.


These emails are a bit hard to get straight, you will have to read them backwards.upwards and side ways, I posted them in the other page so you could read them.


These emails for the order were dealt with on the 15th and the 17th and 19th
Then on the 25th after I left a message, and got a refund that I never asked for, another lie by Matt.



Sure do, Probably about 50-75 panels with an order
coming in tomorrow.. I sent mine back because it would
not set correctly.. I woudl set it and then it would
revert to the origional settings in like 30
seconds..lol.. I guess just a program error but that
was enough for me..The guy told me thatthe company was
sold and the new owner was downsizing everything..Does
not make sense to me as the product was a popular
one...Talk at ya later,
-MG
--- Jim Scharphorn <[email protected]> wrote:

> Ya I know what you mean about flaky, someone else is
> supposedly building
> them now, why did you send it back ? I was one of
> the those dist.
> Do you have any 11" flexwatt in stock ?
> Thank you,
> Jim Scharphorn
> www.coolcrittersbylj.com
> ----- Original Message -----
> From: "Matt Graybeal" <[email protected]>
> To: "Jim Scharphorn" <[email protected]>
> Sent: Tuesday, February 15, 2005 2:21 AM
> Subject: Re: temp controllers
>
>
> > Yeah I have actually talked with the manufacture
> on
> > these tstats.. They dropped all of their dist.
> even
> > the one from the beginning.. To me the acutal
> > manufactue is really flaky. I have had these units
> > before and sent it back to GCS reptiles.. But,
> there
> > just might be another manufacture coming out with
> a
> > unit that is a bit better... Talk to ya soon,
> > -Mg
> > --- Jim Scharphorn <[email protected]>
> wrote:
> >
> >> Matt, you should sell the 4 cage controllers. I
> have
> >> these units and they are nice units they have
> built
> >> in alarm,Min/Max, 250 watts per channel built in
> >> night drop with built in clock and probably
> more.
> >> here is the link.
> >> http://www.dachiu.com/products/item.html
> >> Thank you,
> >> Jim Scharphorn
> >> www.coolcrittersbylj.com
> >
> >
> > =====
> >
> >
> >
>
>
>


=====




Hey Jim,
They would be 5.00 for 10.. let em knwo if you would
like them and Ill put them in the box.. I am planning
on shipping your order Monday.. Thanks,
-Matt
--- Jim Scharphorn <[email protected]> wrote:

> Matt, I needed about 6 to 10 of the egg crates as
> well, if you have them let me know how much more to
> send you.
> Thank you,
> Jim Scharphorn
> www.coolcrittersbylj.com


=====





This was after my phone message on friday the 25th.


Jim,
I received your voicemail. I am sorry you feel that my
service is not up to par. I do value your business and
it it is very much appricated. Now that being said I
dont appricate however you being rude on my voice
mail. At the time you inquired about the
flexwatt(2/15/05 @ 2:36p) it was indeed in stock. Now
you placed the order on 2/18/05 and the stock I had on
hand and the order that was due in on the 16 was sold
by the 17th and I had to replinish again. I cannot
hold stock just because you asked if it was in stock I
hope you understand this. As of right now I have 1500
feet just of 11" ready to ship as the order came in
yesterday. Also you placed an order for egg crates
that were not instock so I ordered the for you and
this held off the order another day. As for fauna,
they are good people and I do not thnk of them as a
"circle". The people on there and the BOI provide a
huge service to the reptile community and should not
be refered to anything less than an "awsome resource".
I am sorry I have lost your business and do hope you
do well in all of your endevors! Thank you and God
Bless,
-Matt

=====
Thank you for considering MG Reptiles for your reptile needs. Your business is truly appricated! Please fee free to call Matt @ 304-836-5705. Thank you and God Bless,
-MG


Notice how Matt says I placed the order on the 18th, well I placed the order on the 17th, so matt cannot get his story straight.


The BOI will do just fine sir as I did all I could do
for you short of hand delivering your order. NOw I
will not be refunding your shipping for another
company as this is not my responsibility. As we
discussed on the phone the order would not be able to
ship unitl I was able to replinish stock and you
agreed! I cannot be held accountable for promises you
have made to your customers. Really you calling me a
loser is not necessary and just goes to show your
creditibility.. Thank you,
-Matt
--- Jim Scharphorn <[email protected]> wrote:

> PayPalWhat freaking joke, so you never even sent
> this stuff ? you left me hanging and my customers ?
> see you at the BOI !!!!!!!!!!!!!!! P.S how about
> sending me the funds it is going to cost me to have
> this stuff overnighted because you are a looser !!!!
> Thank you,
> Jim Scharphorn
> www.coolcrittersbylj.com
> ----- Original Message -----
> From: [email protected]
> To: [email protected]
> Sent: Friday, February 25, 2005 4:11 PM
> Subject: Refund


Well actually you would owe me for the refund... But
then again I aim to please not to be petty! Thank
You,
-Matt
--- Jim Scharphorn <[email protected]> wrote:

> PayPalP.SS. you owe me $5 for paypal charges, next
> time do a correct refund.
> Thank you,
> Jim Scharphorn
> www.coolcrittersbylj.com
> ----- Original Message -----
> From: [email protected]
> To: [email protected]
> Sent: Friday, February 25, 2005 4:11 PM
> Subject: Refund
>


Incorrect but anyway.. this is my last email I will be
accepting from you! I really dont have time to haggle
with someone. I did as you requested and refunded your
money and now the deal is complete.. Thanks,
-Matt
--- Jim Scharphorn <[email protected]> wrote:

> How do you figure I owe you ? I sent you $199 and $5
> that is $203, you sent
> me back $204 and I got charged $ 6 + for paypal
> fees, if you would have
> refunded the right way I would not have lost
> anything and you would not have
> also.
>
> Also you told me Friday that you would ship my stuff
> on Monday.
> Thank you,
> Jim Scharphorn
> www.coolcrittersbylj.com
> ----- Original Message -----
> From: "Matt Graybeal" <[email protected]>
> To: "Jim Scharphorn" <[email protected]>
> Sent: Friday, February 25, 2005 4:37 PM
> Subject: Re: Refund
>

 

[jim scharphorn]

I placed the order, I paid, Matt said monday, Matt did not ship even 4 days later,(9 days after I paid, order still was not sent) I got mad, I posted my experience, Matt came here and lied through his teeth, I get made out as the guy in the wrong,..... Go Figure..... way to go BOI

 

[jim scharphorn]

Matt still owes me $5

ask matt to post the emails and show anything different, ask matt to post his phone records, I know I will be.

Matt is the one in the wrong, Matt is the one lieing, and just because you had good dealings with him is not in question here.
So you shoot me because you had good dealings.

Please think outside the box.