TW International Wyatt in Texas

[Wyatt]

No David not all but thanks for reminding me. Hey Damien, look at it this way.. All of this free advertising is really good for business... Allot of people who do read this are still buying balls from me... FREE ADVERTISING, it works... Thanks BOI...


Wyatt

 

[Cat_72]

I never got any documents for my animal after several emails, phone calls!

Phil, you purchased a "het" pied male from Wyatt, and never got any documentation for it?

 

[Dennis Hultman]

I never got any documents for my animal after several emails, phone calls!

Phil, maybe you were to polite in your requests. It would seem he doesn't respond to such requests unless you call him a name or two.

Would you mind answering the question I asked? Have you taken care of the other complaints?

Let me rephrase the question for you.

You seem to have multiple complaints from your customers that you don't seem to be addressing. Just like the above complaint on paperwork states.
It wouldn't be the first time on the paperwork issue.

I bought a 100% het clown female from Wyatt in October. Wyatt said documentation guaranteeing genetics would be supplied. When the documentation did not arrive with the snake, Wyatt apolgized saying he was rushed for time and simply forgot but would sent them out the next day. After a week of waiting and still no papers I email him requesting the papers. Again he said he would send them. Another week still no papers so I email him but now he does not respond. I've emailed him once a week requesting the documentation but no responses. Even tried calling. Anyone know what's up with this guy? I noticed his web site is no longer available.

Allan Shultz

It would seem you have lousy follow-up with your customers. Poor business practices. Flat out lying to your customers seems to be a habit with you. The money is in the mail. The paperwork is on the way. When in fact, they never arrive. Unless, you make a complaint on a public forum you will not address your customers.

No David not all but thanks for reminding me. Hey Damien, look at it this way.. All of this free advertising is really good for business... Allot of people who do read this are still buying balls from me... FREE ADVERTISING, it works... Thanks BOI...
Wyatt

Just as long as they know you will not send paperwork, not follow-up with customer service, may screw them on shipping. Will not return phone calls after the sale. Promise to send them a money for over a year. Send them sick animals.
I seriously doubt once anyone knows how scummy you treat your customers they will be rushing to do business with you.

Is that better?

Originally Posted by GSC
T&W International - BAD GUY

I purchased a Ranco Thermostat from Wyatt about 6 months ago off of his kingsnake.com ad. The ad said he shipped the same day via. priority mail. After a week I began the process of trying to get ahold of him. Phone numbers on the website did not work for him. Finally got ahold of a disgruntled friend of his who was also owed stuff. No responses from him (email & phone messages). Had tpo file a paypal complaint and a Kingsnake.com complaint. Finally after that I recieved an email from him saying they were back ordered and he just recieved them (this is 3+ weeks after ordering) and said he'd pay to have it overnighted to me to make up for the wait.

It arrived the next day in a huge box... I was still mad that I had to go through all the trouble to get what I paid for...but oh well.

2 WEEKS LATER A BILL FOR THE OVERNIGHT SHIPPING ARRIVED TO ME FOR $60!!!!!!!!!!! WYATT HAD SENT IT "BILL TO SENDER"...The freakin' thermostat wasn't much more than that.

Again I contacted him (with alot of trouble) and he told me multiple times that a refund check for the shipping costs was in the mail.... NEVER ARRIVED.

I have finally given up....WYATT screwed me for $60! Arrgghhhh...

You cannot treat people like this... its not right and the herp community is too small... especially when I only live 3 hours south of the person...sooner or later we'll run into eachother at a herp show!

Graham Criglow
College Station, TX

Originally Posted by piebaldpython
But I just can't get a hold of Damian. I just want my $600.00 deposit back. After over a year of the cheque is in the mail. Damian pay back you deposit I sent in good faith.
Dave

 

[snake5007]

No David not all but thanks for reminding me. Hey Damien, look at it this way.. All of this free advertising is really good for business... Allot of people who do read this are still buying balls from me... FREE ADVERTISING, it works... Thanks BOI...


Wyatt

You can call me Dave. And i'll call you a shubttilling fothermucker, how's that sound?

 

[Scramblermike]

17 Pages

Wow!
When I started this thread I was just trying to get some information. Then I got a bunch of bad reviews of his customer service. Made me a little nervous since I had made the deal on a weekend and thought it would be shipped on a Monday for a tuesday arrival. Got shipped on a tuesday evening and arrived on a thursday afternoon. Arrived alive and I thought in good health. Well I continued to check this thread and discovered Jen had a snake with a URI. So I continued to watch my new snake. He appeared to have a URI when I saw him blowing bubbles and heard him wheezing. Took him to Dr. Stahl and he told me that these things don't occur because of shipping that he was sick when he left Texas. After $195 at the vet and $46 to get up there and back things seem to be going well. I feel bad because I forgot to mention to Jen that Dr. Stahl had told me to soak him daily and to put the salve on his eye afterwards. The eye thing is just for my snake since his right eye seemed to have something funky going on with it. Well I have been putting the eye stuff on twice daily and so far he has kept the eye. I have given him shots twice now and he appears to be getting better. I have yet to try and feed him. But he does not appear to be losing any weight. I have posted since Wyatt seems to think I am alright with things. This is far from the truth. The snake looks great this is what sold him to me but his health being well below average would keep my from ever buying anything from TW International again. I am glad some people have had good experiences. But something kind of got to me at the vets office. When Scott said, "why would somebody sell and adult animal like this?" Then I thought why would somebody sell something that should be able to breed that is of this appearence. I just hope I can get him well without anymore vet bills. And I hope you have good luck as well Jen! I will check back sorry I have been too busy to post up here. I run my own construction business and it supports my stupid reptile hobby. Later Mike

 

[critical bill]

You can call me Dave. And i'll call you a shubttilling fothermucker, how's that sound?

I like it! Its original.

Dont suppose you would mind if I borrow it on occasion, would ya mate?

 

[Dennis Hultman]

QUOTE=Wyatt] Although Mike is the originator of this thread, you will see that he has discontinued his reply's as well as me and should you. [/QUOTE]

Wow!
When I started this thread I was just trying to get some information. Then I got a bunch of bad reviews of his customer service. Made me a little nervous since I had made the deal on a weekend and thought it would be shipped on a Monday for a tuesday arrival. Got shipped on a tuesday evening and arrived on a thursday afternoon. Arrived alive and I thought in good health. Well I continued to check this thread and discovered Jen had a snake with a URI. So I continued to watch my new snake. He appeared to have a URI when I saw him blowing bubbles and heard him wheezing. Took him to Dr. Stahl and he told me that these things don't occur because of shipping that he was sick when he left Texas. After $195 at the vet and $46 to get up there and back things seem to be going well. I feel bad because I forgot to mention to Jen that Dr. Stahl had told me to soak him daily and to put the salve on his eye afterwards. The eye thing is just for my snake since his right eye seemed to have something funky going on with it. Well I have been putting the eye stuff on twice daily and so far he has kept the eye. I have given him shots twice now and he appears to be getting better. I have yet to try and feed him. But he does not appear to be losing any weight. I have posted since Wyatt seems to think I am alright with things. This is far from the truth. The snake looks great this is what sold him to me but his health being well below average would keep my from ever buying anything from TW International again. I am glad some people have had good experiences. But something kind of got to me at the vets office. When Scott said, "why would somebody sell and adult animal like this?" Then I thought why would somebody sell something that should be able to breed that is of this appearence. I just hope I can get him well without anymore vet bills. And I hope you have good luck as well Jen! I will check back sorry I have been too busy to post up here. I run my own construction business and it supports my stupid reptile hobby. Later Mike

Mike, do you have the vet report handy? If so, could you scan it? Thanks!

 

[snake5007]

I like it! Its original.

Dont suppose you would mind if I borrow it on occasion, would ya mate?

Nah, i don't mind. I might have to charge you for it though.

 

[Pink Lady Exotics]

Mike, I'm glad to hear things are looking better for your snake. I hope he keeps his eye. Can you explain again about what was wrong with the eye? Was this made known to you before you bought the snake?

My het clown is still not any better -- it has been almost 7 weeks now. My vet had to order the Fortaz and the Amikacin that Dr. Michaels recommended, and I have to pick it up tomorrow morning. We'll be starting it ASAP, I stopped giving her the Cipro over the weekend to let it clear from her system. As for soaking, I already have been soaking her in lukewarm water every other day to help loosen the mucous in her lungs and keep her hydrated. She does drink while she is in there -- but it isn't making much difference. She's so incredibly skinny...there is now way she is going to be ready for anything this year. If this 3rd treatment doesn't work, I don't know what to do...

 

[Pink Lady Exotics]

She has lost another 14g in 2 days. That makes 158g lost in 6 1/2 weeks. Still no defecation. She is still being soaked and provided fresh new water every night.

She is incredibly skinny and sunken in...

Wyatt, this is not what I paid for.

 

[Scramblermike]

Reply to Jen

Hey Jen,
My guy is currently getting Baytril and Fortaz every 3rd day. As far as the eye goes I may never really know If it was damged when it left texas or If I did it myself. When he got here he had shed sking falling off him so I figured he had just shed and the eye caps were stuck. I got the one off of the two eyes. I don't know if it was the left eye or the right eye. But I noticed one of them kind of scabbing up. So Scott Stahl and I looked at it while he was in for the URI. He told me he pretty much lets all snakes just go a little while before messing with there eyes. He said it i hard to say what was going on with the eyes. He looked in the other eye at the office and said he thought it would clear up. They were both foggy or with shed caps when he arrived. The little tube of stuff he gave me is an antibiotic and provides mositure. Stahl siad to put in one once a day, or twice day if I could do it in the morning and evening. I have gone with the twice a day. So far so good. As far as the Vet bill I could scan it in and post it. But I don't see how that is going to help anybody. I already went and talked with Scott Stahl and getting this guy better is my goal now. Later Mike

 

[The BoidSmith]

Jen,

Your veterinarian know better but by looking at her status you don't have much time left to do something for her. She has lost weight beyond what should be considered safe. Antibiotics are needed no doubt about it (I would have started with a 7 d. of Tylan in the absence of Amikacin, but...) but at this point you need to put some nutrients through her. If it was my animal I would ask someone help me out to force feed her. Nothing fancy or overly heavy for the digestive system but just a couple of eggs once a week until she improves. Just let e-mail me if you need instructions on how to do it but your vet should (?) know.

Best regards.

Good luck

 

[Cat_72]

Awwww jeez, Jen, she looks awful....the poor girl I'll be keeping my fingers crossed for her.

And Mike, I believe the point of posting the vet report is to see what the vet actually diagnosed as the problem and such.

 

[Pink Lady Exotics]

Jen,

Your veterinarian know better but by looking at her status you don't have much time left to do something for her. She has lost weight beyond what should be considered safe. Antibiotics are needed no doubt about it (I would have started with a 7 d. of Tylan in the absence of Amikacin, but...) but at this point you need to put some nutrients through her. If it was my animal I would ask someone help me out to force feed her. Nothing fancy or overly heavy for the digestive system but just a couple of eggs once a week until she improves. Just let e-mail me if you need instructions on how to do it but your vet should (?) know.

Best regards.

Good luck

She's been on antibiotics for so long now that I'm wondering if she's even going to get better with this new treatment. He had no problem ordering the new recommended antibiotics, but wanted her system to clear from the long Cipro treatment before we get her on these 2 new injections -- because it was oral and because they have slow digestive systems, he didn't want her to be still digesting it and breaking it down into her bloodstream when we started this new treatment. That's why I had to give her nothing for 4 days. My vet really doesn't know jack about reptiles -- no one around here does. The only place that has any experience with herps is the UW Vet School -- but their clinic is only open one day per week and only during the hours that I am at work 95% of the time. They won't prescribe anything without seeing the animal, and I have no way to get downtown when they are open. I have brought her to 3 vets that claim to treat reptiles and they were OK, but didn't know many other treatments aside from Baytril (which hadn't worked) -- I had to print info off the internet and TELL them what I wanted done. That's why I resorted to going back to my 1st vet and using info given to me from Dr. Scott Michaels and Dr. Alan Stack, 2 very experienced reptile vets most of us know from the community. I give my vet print-outs of what they advise and we're using that.

Dan, please do drop me a PM about getting some food into her. She desperately needs it and I don't have a clue as to what would be safe to put into the mixture. It is going to be very hard because she's so aggressive and stressed and freaked out -- she practically flips and flops all over the place, covering me in crap and urine because she freaks out so bad every time I try to give her anything orally. I'll need to get a syringe with feeding tube from my vet.

 

[GSC]

Phil, maybe you were to polite in your requests. It would seem he doesn't respond to such requests unless you call him a name or two.



Let me rephrase the question for you.

You seem to have multiple complaints from your customers that you don't seem to be addressing. Just like the above complaint on paperwork states.
It wouldn't be the first time on the paperwork issue.


It would seem you have lousy follow-up with your customers. Poor business practices. Flat out lying to your customers seems to be a habit with you. The money is in the mail. The paperwork is on the way. When in fact, they never arrive. Unless, you make a complaint on a public forum you will not address your customers.

Just as long as they know you will not send paperwork, not follow-up with customer service, may screw them on shipping. Will not return phone calls after the sale. Promise to send them a money for over a year. Send them sick animals.
I seriously doubt once anyone knows how scummy you treat your customers they will be rushing to do business with you.

Is that better?

THANKS Dennis for posting this... Yep.... NEVER got my $60 back from this scam artist... I looked for him last year at the Dallas Herp show...people said Wyatt had moved out of state.... I was hoping to see him in person to get the money back. I have more less given up. Sorry other people have had bad dealings with him... It's sad when the hobby gets this way.

Graham Criglow

 

[Scramblermike]

6 Treatments Later

Well,
I am now at 6 of the 9 treatments Dr. Stahl had told me to do on the pastel black back ball. He is no longer wheezing and seems to be breathing and acting normal. Still working on the eye but he has become active and appears hungry. I wish I knew what he was being fed before he got here. But I will try a small frozen thawed rat next week and see what happens. Jen how is your snake doing?

Later Mike

 

[Pink Lady Exotics]

She's hanging in there, somehow. I finally found a fantastic herp vet that specializes in reptiles and got ahold of the Fortaz/Amikacin treatment -- she's been on it for over a week now, and it isn't doing a damn thing. I'm giving it more time, but I am starting to lose a lot of hope. She is starting to have hacking episodes where she's trying to get up the crap in her lungs (breathing hard in a big burst to push it out). The heat is still at 95 with room temp at 80-82, and the humidifier is running at full capacity at 70% (it's a 13g tank and I refill it daily, that's how much it's pumping into the air). I just don't know what to do anymore.

 

[HRoss]

jen,

i would like to offer a little advice. by no means am i perfect, but vets tend to be way too conservative on injectables.
i know you were given batryl, but at what dose. it takes about 15 mg per kilo to be effective on 3 day intervals. and it works best in combination with fortaz [sp].

and with that much mucus you need more than just a humidifier. more like cyprus mulch soaked well, but still warm. you want her breathing in the moisture to help break up the rough stuff. i am sure you will find others that disagree. also heat has to be maintained in the cage. i think i remember you using heat tape or something of that nature, but heat tape really does not do much to ambient temps. jack the room temps upto 85 and cook it out of her, with loads of in cage moisture.
i am in know way saying you do not know what you are doing. i just wish you the best of luck and hopefully some of these tricks will help.
i know it will not be easy where you live, but maybe compare some of the things i mentioned compared to what you are doing. cage ambients are very tricky and many times give misleading readings you get on your thermostats.
best luck
howard

 

[Pink Lady Exotics]

She is in a Sterilite 1960 Animal Plastics rack. The heat cable is kept at 95 right now, controlled by a Helix DBS1000 thermostat. The room temp is 80-82 (best I can do as the rack is in my bedroom -- only extra room I have for quarantine). This combo keeps the tub temp at 95 in the back over the cable and 85 in the front. Things are plenty warm for her.

I have been told by 3 well-known reptile vets in this hobby to keep the room humidity up high but the cage needs to be completely dry. So no cypress. I have been soaking her every other day to make sure she is hydrated and drinks (aside from having fresh water in her cage daily).

I don't remember what the Baytril was, it was 2 months ago (that's how long this has been going on). I would have to get out the vet invoice. But after that, she went on Cipro, which is the stronger human form of Baytril. Since that didn't work either, everyone has agreed that whatever she has is resistant to those antibiotics. Maybe this Fortaz/Amikacin needs longer to finally kick in as whatever she has is incredibly resistant -- I'm not expecting her to be better after a week, especially considering that the injections are every 72 hours, but I was hoping for some kind of improvement.

Are there any viruses (not IBD because she has no neuro or other weird problems) that can cause this? Is it always bacterial?

 

[HRoss]

i would bet a paycheck the vets used 5-10mgs of batryl and that only increased her immunity. those doses are for high metabolism animals. i cut batryl with saline and it works wonders..

as far as dry bedding i just dont think you can get the right humdity inside the cage. that 95degree heat tape is going to evaporate it very very fast.
like i mentioned i am by no standards close to an expert.
best wishes