I would like to take a moment to say thank you to Ben. I woke up this morning to find that a full refund had been put into my account, it was not asked for but I appreciate it, that money will go towards bills. I would have been happy had you kept it but being as you don’t want my money anyway, I’m not going to argue with it. I would also like to thank Clay Tromblay for messaging me on my facebook page and calling me a greedy cunt. That was a lovely compliment and I appreciated it, here is the copy and paste of it:
4 hours ago
Clay Tromblay
Greedy cunt.
I would also like to note that I am very sorry for the way things went down, had Ben called me from the get go instead of having his wife text me LIKE I WAS TOLD HE WAS GOING TO, none of this would have happened. I never asked for a full refund, it was offered, I only asked for an actual refund instead of auction credit because I didn’t really want another animal but seeing as that was misunderstood and has been blown way out of proportion there is nothing more I can really do about it now. I would have been fine with a partial paypal refund but that was never offered, only mentioned when Ben finally decided he was going to pick up the phone and speak to me in person.
And Ben, this was not intended to be a bad guy thread; I posted it as an info page to tell what had happened. People may read it and form their own opinions as they please. The bottom line now is that I received an injured animal, called the store immediately after un-boxing the animal to notify you, I was told you would call me to get a resolution when you got to the store, got a text saying about a full refund in auction credit, I didn’t want another snake at this time as I do not have unlimited room or resources to just keep adding and adding to my collection and because I don’t like having money sitting around I asked if it was possible to do a paypal refund and was told no flatout. After that the mess ensued because things got misinterpreted and misunderstood in TEXTS. The only reason I texted those pictures is because it was faster for me to get the pictures to you that way. It was never said that I wanted a text back; I was told I would get a phone call back. Never have I yet said a bad thing about you or your company, I simply told everyone what occurred yesterday because I thought it was unfair and very unprofessionally handled. The fact that you upset me so bad on the phone that I was in tears just added to it and the fact that you clearly don’t care about that at all just shows you’re true character. No, I never wanted a full refund, nor did I expect one. I never asked for one, I called maybe thinking I would get a partial, half of my money back, maybe? No, I didn’t want the issue to go down the road it did but we can’t go back and change it now. Had you picked up the phone and called me when you first found out about the issue, none of this would have happened. Thank you again for refunding me my money but you did not have to.
