Bad Guy Howlin' Gale Dragons

[rin0425]

Thank you, Nicole, for the apology in regards to the possibility of the injury happening prior to shipping. It would have also been nice to have included some resolve in regards to some of the things said to me, but I know that you are very emotionally stressed right now. I must say however, that I do not feel complete resolution.
I do know that the proceeds from these babies were going to a surgery for your dragon, and I hope all is well with that.
I really truly never meant for this to become such a huge deal, and I do feel that I tried my best to present all facts in the most professional way possible.
As you stated, I did read your policy page when we talked, and as I remember reading it then, and again the other day, there were no guidelines on the health guarantee as to what it specifically covered, though it was a 24 hour guarantee.
I do appreciate you presenting me with an apology for the injury, and if there is anything else you feel is adequate compensation, I would like to hear your thoughts. (I have also sent an e-mail to you to that effect, but I wanted to make sure the resolution was just as public as the inquiry)
I hope that both you and myself, as well as everyone else who has been following this, has learned something here...if not about customer service, then the publicity earned by posting on here. I do not regret the posting, but I do regret the hasty nature of it.
Thank you all again for the discussions, weather good or bad, because I really think this is *almost* a perfect example of why this forum exists. In private sales, there are no real checks and balances, or better business bureau. This is the closest thing we have to try and improve this community.
Aaron Scofield

 

[Masonexotics]

Anyways I am serious about not knowing a heck of alot on website >.< so you guys had me lost way back I was not avoiding questions just didn't under stand what you where saying/asking 0.0 it was all jibberish to me though if you guys don't hate me I wouldn't mind someone Private Messaing me or something and explaining some stuff? Won't be upset if no one dose I guess I deserve what I got right now though alot of the end stuff was me lost in computer talk Hopefully everyone will forgive me in time Seriously I am not normally hot headed at all I'm just having a bad time right now Especially losing such a close friend it was a shock I didn't think it would happen so soon I thought he would be around atleast another few months.

I am going to bed I some how need to get some sleep for work

Good Night and sorry Agian to everyone

As you seem genuinely confused i'll try to help.

you tried ot lie your way out of a situation, by saying you weren't changing any terms on your website and never had etc etc etc. No point going over the whole thing again.

Unfortunately the bit you didn't know is that when you make changes to most/many websites older versions are still available as they were effectively stored by people like google.

This means when you say something like "My terms have been the same since X date" people can check. Thye can check to see if you were just correcting spelling or making other changes by removing things or adding things that weren't there before.

People can tell roughly what you changed and roughly when the changes were made, in some cases exactly what and when. you can open the "old versions" of the website and have them sat side by side with the current one.

 

[Lucille]

It is sincere I asked if everyone is happy because it is mainly you guys on me not Aaron right now

The 'you guys' are your potential future customers. You've handled this poorly from the getgo, and I'm thinking that people are wondering what would happen if THEY bought an expensive dragon from you and then had a customer service issue.

We all have misfortunes in our lives. You've mentioned about the car show person. But it just doesn't excuse blowing off a customer. And then the whole business about changing your site.
You are not exactly inspiring confidence in your biz.

I do believe that you raise dragons well and probably have some nice ones. But the issue here is that something went a little bit wrong, and you didn't really apologize until your back was against a wall and that really isn't an apology.

Aaron paid a lot of money and had an issue that was not taken care of well. And every time someone does a search of your name here on the BOI this thread will pop up.

Do you want to end this thread by excusing your lack of computer knowledge, talking about a car show, and in general making excuses, or do you want to step up to the plate with a REAL apology, and maybe send Aaron a perfect dragon as compensation for all the flack he had to take when he was only trying to validate his feelings about this nip.

The choice of what you do is yours and always has been. Remember that future customers will read the resolution of this issue and may make their own purchase plans, or not, accordingly.

 

[Gina Gauvin]

I'm not going to post concerning any individual comment or rant. It kinda reminds me of a date I had with this guy when I was younger. We went to see a band and there was an argument in between 2 guys, unknown to us. It started out just the 2 of them and before you know it a few others joined in, and imagine my astonishment when the guy I'm with runs over to this guy on the floor, and gives him a hard kick to the back!
That happened about 20 years ago. I had dated him about 6 months and that is the one thing I remember about dating him, not all the fun times.
So the reason I bring that wonderful story up is to remind you that we're only human and we all make mistakes! Many times if situations were handled in a different way, the outcome is better.
When sitting at a keyboard typing at someone they can't see your facial expressions and that is half of the conversation and it's too easy to take advantage of someone, or give someone the wrong impression. Giving someone the benefit of a doubt and going that extra step with kindness and saying; I'll give you one or 2 more days to think about it, can sometimes make a difference. Acting out in anger can have a backlash effect.
I think at this point how many pages thru, you have to ask yourself have you run thru the mud without it getting stuck to your shoes. Forgive me, I haven't finished my first cup of coffee yet, to come back with a more witty..comment.

 

[Lucille]

Many times if situations were handled in a different way, the outcome is better.

I think that has been everyone's point about this transaction.

 

[JCCS]

I realize that when you pay a good bit of money for an animal, you expect very high quality. But let's look at the big picture for a moment. There have been over two hundred posts and a quite a few man hours over a bearded dragon with a nipped toe. If I were in your position, I would have asked for a partial refund. If one was not delivered, I would have chosen not to do business with this person again. I think this thread was blown way out of proportion.

Chris

 

[capt._howdy]

I think this thread was blown way out of proportion.Chris

i agree with you there but nicole didnt make it any easier

Russ Johnson

 

[rin0425]

I intended to be done with this thread, as I was under the impression that Nicole and I were going to talk and resolve this, however, as you will see in what I am posting, that after exchanging some e-mails, Nicole still feels that she has done nothing and owes me nothing. She asked that I dont post these on here, however, I feel, as I did previously, that I have no other recourse.


8:41 PM (14 hours ago)
[email protected]
to me

And this is as nice as I can ask at the moment you have no idea how Upset I am right now now please Will you get them the hell of my ass I apologized now stop them from attacking me Do NOT post this email on the thread this is a private email ---- I don't have the god damn money to refund even the $25 and you know what I just posted is true about dragons surgery I told you that's where money was going when you first started payment plan. You said you don't want a refund well you need to get them off my back on this it's really starting to tick me off and I have enough stress right now with a new job, dragon out of surgery that I have to tube feed and my friend Dieing.


12:05 AM (11 hours ago)
Aaron Scofield
to fordgalaxy500


Nicole, I thank you for your apology you posted on fauna, however, this email remains along the line of "im pissed at you now leave me alone"
I understand that you do not have the money at the moment.
i really do feel that, for the things done and said, i have not really recieved a sincere apology, or true resolution. I know its been a hard few days and I know your emotions are running high, so if you need a day or two to digest everything, please take it. If you feel that you dont owe me anything, I cant force you to give it. I dont know what would turn this into a good experience, but I am very open to your suggestions. I will keep everyone posted on fauna about anything we decide together, so they know that you are doing everything you can to resolve the situation.
Please let me know, and if you feel like it, please call.
Aaron


[email protected]
Go read Fauna I apologized you need to keep to your word and stop it you are ...


[email protected]
to me


All emails from this point on are Private and not for BOI post

Until you can accept the apology and stop making this "Email is a line of I'm pissed leave me alone": Excuse there is nothing further I can do for you as the BOI board is nothing but a mud slinging zone and 90% of Fauna members now including me will not look at it as at all it dose is cause Un needed headaches. When you are done dragging this on and using that excuse feel free to email me to talk until then I'm unable to help you as my part is done for now until you can accept move on and be mature about the situation and not drag it on.

Aaron Scofield
to fordgalaxy500
10:44 AM (32 minutes ago)

Im sorry you feel that way nicole. I would like to respect your wishes about the privacy of the e-mails, however, I really feel that you continue to go about this the wrong way, and any e-mail, once sent, is for the reciever to do with as they choose. I dont want to drag this on, I told you how I feel, and you continue to blame me for things that I havnt done. Im sorry that you havnt decided to just work with me on this, I wish you were acting more calmly and professionally.

I understand that she asked that these e-mails be private, but as you can see there has been no resolution, and continued blame being placed on me for something out of my control. I have tried to keep this personal, but the following e-mails being in the tone they were delivered, I believe she has gone right back to square 1.
Im sorry nicole for posting these, but they are directly related to the customer service you are not providing to me, as well as the integrity of what you have been saying. Its too bad that you decided to react again in such an unpleasent way, after I specifically said that i would gladly discuss with you what to do. This is NOT a discussion, its yelling at me.

 

[rin0425]

I would also like to add, that because of everything that has happened, I look at my new dragon and have nothing but sour feelings. At this point I feel like I paid all of this money for something that not only wasnt perfct, but I now dont associate with a wonderful new addition to my family. Thats the worst part of all of this...
Aaron

 

[rin0425]

Oh and somehow this e-mail was cut off


[email protected]
to me 4:56 AM (6 hours ago)

Go read Fauna I apologized you need to keep to your word and stop it you are now dragging this on much more then it needs.

 

[shinezilla]

Well Aaron, I'm glad you got your point across specially having to take harsh criticism at the beginning when you first posted your issue with Nicole.
Hopefully things will fall into place with this issue because it shouldn't be this giant witch hunt just for her to give you a semi-decent response.

 

[Lucille]

it shouldn't be this giant witch hunt just for her to give you a semi-decent response.

I agree.

Aaron stated that Nicole wrote this:
"Excuse there is nothing further I can do for you as the BOI board is nothing but a mud slinging zone and 90% of Fauna members now including me will not look at it as at all it dose is cause Un needed headaches. "

In fact, this is the most popular forum on Fauna and with good cause. People come here to see if there is any sort of record of a buyer's or seller's previous transaction and use this info to make buying decisions. People like Aaron come here and actually recount in their own words what a transaction was like for a certain seller.

I have to say that based on Aaron's experience I would hesitate to do business with this seller. Even if she was short of cash, she by her own words says she is beginning a new job and she could have promised to send a perfect dragon, a partial refund, or what have you, but instead there was the same litany of excuses.

 

[rabernet]

Wow - she really doesn't get it, does she?

Note to self - avoid Howling Dragons at all costs. If there's a problem, Nicole will whine and complain with no acceptable resolution.

 

[rabernet]

Oh sorry - HowlinGaleDragons - that is.

 

[Seamus Haley]

I agree.

Aaron stated that Nicole wrote this:
"Excuse there is nothing further I can do for you as the BOI board is nothing but a mud slinging zone and 90% of Fauna members now including me will not look at it as at all it dose is cause Un needed headaches. "

In fact, this is the most popular forum on Fauna and with good cause. People come here to see if there is any sort of record of a buyer's or seller's previous transaction and use this info to make buying decisions. People like Aaron come here and actually recount in their own words what a transaction was like for a certain seller.

I have to say that based on Aaron's experience I would hesitate to do business with this seller. Even if she was short of cash, she by her own words says she is beginning a new job and she could have promised to send a perfect dragon, a partial refund, or what have you, but instead there was the same litany of excuses.

I suspect she was referring to this specific thread- although I could very well be wrong, she doesn't express herself too clearly and may be speaking about the entire forum.

Earlier she said this-

And I really don't see how this will hurt my reputation as the only person who seems to thing my customer service sucks is Aaron

-about this thread. She's clearly wrong, since the overwhelming majority of posts by the dozens of people who have contributed their thoughts felt that Aaron's position was justified and that Nicole's attitude, answers and decisions were out of line- but she seems to think she has come out of this thread smelling like roses and with her position supported by the readers.

Unless she does something sincere to address things, she can look forward to a long and fruitful future dealing exclusively with Ed Clark. Insert vomit smiley here.

I don't think you're alone in your hesitation Lucille. In fact, I think hesitation is probably a very mild response, unless you intended it as a euphemism for "Will never do business with. Will never recommend to anyone else. Will in fact, make it a point to mention to everyone I know who owns bearded dragons or is considering a purchase of bearded dragons that Nicole is a lying, blame dodging thief who won't deliver the quality she promises, acknowledge her responsibilities as a dealer or even fulfill the promises of her own (terrible, sincerely terrible with all the garbage clauses) TOS."

 

[aleria]

If she was referring to the BOI in it's entirety, then just like all of the past bad guys, she's following right out of the handbook.
And I definitely have to agree with you on the rest of your post Seamus

 

[rin0425]

[email protected]
to me

show details 2:50 PM (19 minutes ago)

You are the one who is the issue you got your apology until you can move on and act your age stop trying to ruin a great breeders reputation over a nip which you fully over reacted on I will do nothing more when you can act mature feel free to call me there will be no more emails or contact of any type unless by phone

Oh you people saying my reputation is gone I just sold three dragons today I'm not being effected one bit when you can be mature and professional feel free to call me I will not respond to any more emails or BOI's as it is full of knit picking grandmas and grandpas with nothing better to do.

Good Bye

As you can see she really feels that she is completely right and has no issues with how she treated me. I am considering contacting paypal to see if there is any recourse I can take through them, as I clearly have not had the GUARANTEE of satisfaction fulfilled.

I am truly disappointed and I was not looking for compensation, but now after the things that have happened, I do feel that I deserve more than a poor attempt at an apology. Weather she is having issues selling dragons or not, Im sure the people buying from her are in for a real treat of something were to happen.

 

[Mooing Tricycle]

Paypal wont do anything for you. You did get the animal.

 

[rin0425]

I opened a dispute regardless, not for a full, but partial refund. Its the only thing I can do after all of the opportunity I have given Nicole to calmly and professionally deal with the situation. Its also the only thing in my opinion that may impress upon her the lack of customer service and quality of what I purchased from her.
Im not the type of person to take drastic measures, however, I am also not the type of person to allow myself to be treated this way by someone. Its unfortunate that she couldnt resolve this with me.

 

[rin0425]

She has also blocked my e-mail...so I could not further communication with her. Another reason I went to paypal.