Top Shelf Exotics (Inquiry)

[nicolai]

The above should have said "most of us wouldn't mind waiting "


Sorry, forgot to check myself before hitting the old submit button.

 

[Fedawg]

Well, I wouldn't call it "impossible" but if only two people are doing the whole shebang (feeding, cleaning, shipping, pulling animals for the orders, processing invoices and doing the shipping paperwork), I would say it is pretty darn close to it. Not without working 26 hour days, anyway.

On days where I might have 12 to 15 shipments going out, NOTHING else gets done the entire day by the two people who do the shipments at my place. That's myself and my wife. Unless you have actually done it on a large scale, you just don't have a clue about what is involved for something like this when it involves live animals.. I know in my case, it's not like I can just go to a drawer and pull out 1 of this, and 2 of that for an order. I have to locate it, check for general health and any visual defects, and verify the sex of it. Make sure there are no indications of feeding problems and then cup the animal up and go on to find the next one. Let's say this process may take maybe 2 minutes per animal as an average. What's an average shipment, number wise? If you are saying they should be able to get 37 boxes out in that 8 hours, well then we are talking about an average of only 13 minutes PER box, including EVERYTHING to get it out the door. Suppose it takes 7 minutes to do everything BUT pull the animals for each box. That leaves 6 minutes, or approximately 3 animals per box that can be pulled without running over the time limit. With NOTHING ELSE at all being accomplished for that day, and assuming NONE of the shipments causes a snag along the way. Do that for 4 weeks solid and all of the remaining animals that have not been shipped will probably be dead or darn close to it from lack of care.

Yeah, this is a rough sketch and your mileage may vary, but I think it's pretty darn close to what you can expect in reality.

I can see where your going. At this point with all the delays so far, i think it would be wise for them to work more than an 8 hour day. Chris said himself , that some things need to be straightened out. I think at this point its time to work your butts off to get everything done quick.

I know what its like to have to get things done and shipped out. My father is a CPA , and if you can imagine how its like this time of year , you know what i mean. I spent all Monday at his office helping him get ready to mail stuff out , and a good part of today , for people bring in their returns late. I dropped alot of stuff off at the Rhode Island post office in Providence RI at 9PM or so. Granted , I did not have animals at the office to take car of in the mean time . Good idea would me for TSe to send out animal orders , in orde rof recieved , which i am sure they are doing...


Derek Federico

 

[Junkyard]

I know of two companies that ship out some 75 shipments a day, one is bugs, the other is live animals and supplies. Granted they have about 3-4 people at each business. Maybe TSE could use some help to catch up.

 

[shrap]

"most of us wouldn't mind waiting "

If there is going to be a 5 month delay in shipping, the right thing to do would be to contact the buyer and inform them of the lengthy delay and offer a refund if they do not wish to wait that long. Instead people were told they would not be refunded no matter what and that the TOS gave them the right to not refund. That is just plain wrong in my book.

These people were not told up front of lengthy delays in shipping and there lies the biggest problem that I see here. If TSE would have been up front with people about the very good possibility of several month delays in shipping we would not be here now. Those that did not mind the wait would have bought, those did not want to wait would have taken their money elsewhere. TSE did not give people that option. Hopefully it is a lesson learned and one that is not repeated.

 

[Fedawg]

If there is going to be a 5 month delay in shipping, the right thing to do would be to contact the buyer and inform them of the lengthy delay and offer a refund if they do not wish to wait that long. Instead people were told they would not be refunded no matter what and that the TOS gave them the right to not refund. That is just plain wrong in my book.

These people were not told up front of lengthy delays in shipping and there lies the biggest problem that I see here. If TSE would have been up front with people about the very good possibility of several month delays in shipping we would not be here now. Those that did not mind the wait would have bought, those did not want to wait would have taken their money elsewhere. TSE did not give people that option. Hopefully it is a lesson learned and one that is not repeated.

Very well said.

 

[HerpLuver]

The thing is, the TOS is ONLY a viable excuse if the seller keeps up there end of the bargain. Not shipping within 1-3 business days of the full payment is breach of there own TOS, therefore making it invalid. Again, therefore giving the buyer full rights to a full refund.

At this point with all the delays so far, i think it would be wise for them to work more than an 8 hour day. Chris said himself , that some things need to be straightened out. I think at this point its time to work your butts off to get everything done quick.

Fed, i dont know if you have kids, or a wife. But i know as a father of two, and a happily married man.. I like to come home to my kids after a long, hard days work.

I dont know if pat or glenn have children, but i would go as far as to assume they are at least married or with a significant other.

You may argue that a marriage can survive a few weeks of long days, or the kids wont forget who there father is in a few weeks. That is not the point, the point is family bonding time is required, not a luxury in my house, its R E Q U I R E D! No one stops me from that, and if people dont want to buy animals from me for that, then i dont want there money.

 

[Bob Kite]

I know of two companies that ship out some 75 shipments a day, one is bugs, the other is live animals and supplies. Granted they have about 3-4 people at each business. Maybe TSE could use some help to catch up.

First off I guess I should say that I have also been waiting for shipment (which I got notice that my animals are shipped and will arive in the a.m.) But in one of the emails that I was sent to me from TSE, I was told that "fedex is not cooperating with us much limiting us to 20 small to medium parcels a day upon pickup". I guess this is due to the fact that on the first few days TSE was finally able to ship, they "filled their trucks on two occasions and they (FedEx) were not very pleased." These quotes were taken directly from an email I received when inquiring about the status of my purchase.

I was originally going to stay out of this thread, atleast untill my animals arrived, but I figured I would chime in there and atleast let yall know what I was told concerning how many packages a day they were supposedly allowed to send out.

 

[reptilebreeder]

I hope you are correct and people dint stop there when searching out his business or his name. That would be a unmerited poor reflection.

Luckily, if they did stop early there is enough merited poor reflection.

 

[Bob Kite]

I should also note that the above was not meant as a defense for TSE, I too have experienced the same lack of communication and poor customer service that others here have.

 

[Lucille]

"filled their trucks on two occasions and they (FedEx) were not very pleased." .

I am aghast. Fedex is in the biz of moving packages, and they are not happy when their trucks are filled?

I am just musing out loud here, I would think that a call to Fedex management would get extra trucks. Don't they charge for the pickup service?

 

[nicolai]

If there is going to be a 5 month delay in shipping, the right thing to do would be to contact the buyer and inform them of the lengthy delay and offer a refund if they do not wish to wait that long. Instead people were told they would not be refunded no matter what and that the TOS gave them the right to not refund. That is just plain wrong in my book.

These people were not told up front of lengthy delays in shipping and there lies the biggest problem that I see here. If TSE would have been up front with people about the very good possibility of several month delays in shipping we would not be here now. Those that did not mind the wait would have bought, those did not want to wait would have taken their money elsewhere. TSE did not give people that option. Hopefully it is a lesson learned and one that is not repeated.

Shrap once again I will say that i agree with this part of the whole thing. I agree that the customer service part of thier business concerning communication with thier customers about thier orders was poor to say the least. My problem is when people start saying "conartist", rip-off artist", " diseased animals", "contaminating others", "crooks" and the like which just isnt the truth and the people making such remarks need to prove what they say or be the subject of peoples scutiny.
Chris already stated that the TOS will be changed in the near future to better layout the policies and be more informative to thier customers.

Luckily, if they did stop early there is enough merited poor reflection..

and what is that? They have had poor communication with thier customers about thier wait on thier orders?

First off I guess I should say that I have also been waiting for shipment (which I got notice that my animals are shipped and will arive in the a.m.)..

I should also note that the above was not meant as a defense for TSE, I too have experienced the same lack of communication and poor customer service that others here have...

So you have the same situation, you had poor customer service concerning the communication about your animals. And what else should be noted is that you have been contacted and shipped your animals before you said anything publicly. So once again i see no "crook" or "con-artist" just poor communications which we have already talked about.

 

[shrap]

Shrap once again I will say that i agree with this part of the whole thing. I agree that the customer service part of thier business concerning communication with thier customers about thier orders was poor to say the least. My problem is when people start saying "conartist", rip-off artist", " diseased animals", "contaminating others", "crooks" and the like which just isnt the truth and the people making such remarks need to prove what they say or be the subject of peoples scutiny.
Chris already stated that the TOS will be changed in the near future to better layout the policies and be more informative to thier customers.

It goes a little beyond just poor communication. It is just plain deceitful to not even mention the very good possibility of several month delays in shipping. You can't just gloss that over as poor communication. Then to compound the matter with refusing to refund and the crappy way people were treated when they had every right requesting a refund is just plain wrong as well. And as far as Chris changing the TOS in the future does not change or make up for what has already happened. Just means Chris has learned from what has become an unfortunate situation.

I can appreciate you going to bat for your friend Nick, but we both know that if the shoe was on the other foot Chris would be frying the person/company for doing it to him. And rightfully so. Besides, I said long ago that I do not hold Chris accountable for how things have been ran in his absence. But I do hold TSE as a company accountable.

As far as Ian and what he said goes, well he has made his bed and he will have to sleep in it. Most of us can see that for what it is, and thank you for addressing it for those that may not have.

 

[Ian S.]

1) accusations with no proof -(external link=proof)
2) posting external links =(already sited shhh!)
3) name calling= (Factual adjective) "In my own god given opinion"

please just post the evidence or retract your slanderous statements and end all this or are you going to add more to the list?

& I retreact nothing!! (TSE) = payment in full + no shipping directly away from your door. except for fair weather conditions which also warrant NO SHIPPING I do apologise to all for posting the external I'm still learning the rules. link however as you can all see it has provided Nikki the proof of my involvement with TSE.

 

[nicolai]

however as you can all see it has provided Nikki the proof of my involvement with TSE.

That is the second time you have insulted me on the BOI. You are 24 years old, don't you think it is a little bit beneath your age to continue doing this. You are loosing more and more credibility and respect with myself and others with this kind of treatment of members here.

I never said you didn't have any dealing with TSE did I? I never said you didnt have the right to be mad about your transaction with TSE did I. I never said it wasn't poor customer service did I?

1)You said people that never people never got thier animals - please provide proof

2) you said people recieved animals in deplorable conditions - please provide proof

3) You said the people at TSE are crooks - please provide proof

4) You said Chris made a statement about someone elses geckos contaminating other peoples
collections - please provide proof

All I see here is someone that is doing a whole bunch of talking but is unable to provide facts to support it. With all the stuff you say here it should be easy enough to copy/paste the proof here on the BOI for everyone to see. Now please tell us why you are really doing this. Please try to respond in a responsible adult manner without the insults.

 

[tejasranger]

As the original poster on this thread I am a little embarrassed at what it has become. After a couple of PM's with Chris, We have resolved our differences, and my snakes will arrive tomorrow. Pat and Glenn are another story. I never thought that this thread would become a launching pad for accusations of the sort that have been posted. and for that Chris I apologize.

 

[nicolai]

tejasranger:
Glad you worked everything out and are getting your snakes. It isn't your fault what someone else posts in a thread you started, the people that make the statement and such in their posts hold all the culpability for their actions

 

[shrap]

Bob, you cant be responsible for the actions of others. Besides, amongst the people with legitimate gripes there is always at least one person to come out of left field with completely irrelevant gibberish. Unfortunately it is the nature of the beast that is the BOI. Fortunately those people are quickly exposed for what they are.

 

[nicolai]

Besides robert, that person seems to be appealing his case to a higher court now.


Ian S.
"can't rain all the time"
Last Activity: 04-19-2006 11:20 AM
Viewing Private Message WebSlave @ 11:20 AM
Trader Rating: (0) [Rate This User!]
Warning Level: 4

This was probably because i once again reported him for name calling to me again on the BOI.


Hopefully TSE will get out all thier orders in the near future, they satisfy all thier customers, they change thier TOS and the keep better communication, after which there shouldnt be any more complaints.

 

[Chris@TSE]

Don't even try to exaggerate the truth Ian. You did not contact our sales staff once. Nor did you contact me. You made a public statement regarding a delay you had advance notice of and were immediately refunded since I was in no mood to hear someone like you whine even though they were perfectly aware of what was to be encountered. You then contacted me via PM to express your surprise and even stated a refund was not necessary as you still wanted the animals! You then went on to apologize. Boy you must feel so special that you had an experience with us that you must now lie and modify your experience in order to make additions to a thread you have no business participating in. Nice try kid.

You would not know what is involved or what complications they have encountered in this situation if they were to smack you in the face. Thanks for alerting me of this child folks, sorry it took me a bit to respond. If anyone wants copies of this kids private messages from back in the day feel free to contact me for a good laugh. May take a day or two as I am not around as much as I would like but I'll get them too you. Take care.

 

[Bob Kite]

So you have the same situation, you had poor customer service concerning the communication about your animals. And what else should be noted is that you have been contacted and shipped your animals before you said anything publicly. So once again i see no "crook" or "con-artist" just poor communications which we have already talked about.

First I would just like to say that I DID note that I was contacted, and second, I NEVER said anyone was a con or a crook (I only say this because you said that right after quoting me).

Now, I just want to say that my animals have now arrived, ALL 5 (1.2 Het. Albino and 1.1 Het Orange Ghost ball pythons) seem to be in outwardly good health, they were all very lively when I took them out of their shipping bags, and all are pushing 200 grams or more. Aside from the lack of communication, everything seems to be in order.